Cranberry Panda’s Post

Another month, another Ecom Leaders meet-up and another unique venue. Today we met at Trinity House, founded in 1514 as the official authority for lighthouses across the UK. Is there a better place to shine a light (...sorry I had to...) on how hard ecommerce leaders have it right now. The topic was 'Building High Performance In-House Teams', with industry pressures and employee retention recurring themes over breakfast. Key take-outs: 🧬 Hiring is hard! It's crazy to think you only get 2 hours to interview candidates who will go on to work over 2000 hours a year in your team. Creating hiring DNA and utilising an Interview Scorecard are ways to add an element of rationality to what often becomes an emotional decision. 👨🔬 The average marketers' lifespan in their current role is 18 months. However it can take 2 years for individuals to build their confidence and capability to allow them to truly add value to the company. One recommendation was to encourage specialisation, whether that's CRM, Social or Acquisition, which accelerates the speed at which new starters have a positive impact. 🚗 Daniel Pink's seminal book, Drive, talks about how to retain staff by focusing on giving employees three things; Purpose, Mastery and Autonomy. Whether you're in charge of setting a company culture, a team vision or motivating individuals, this framework will help you retain good people. A special mention to our co-hosts, Cranberry Panda, for sharing insights from their 2024 Ecommerce Insights Report (https://lnkd.in/eiQs9UUt) and a big thank you to all the marketers in the room for the fantastic discussion: Claudene, Ocado Retail Ltd Silvia, The Dairy Tina, Bluebella Ltd Lauren, Philip Kingsley Joy, Beards & Daisies Zoe, FUNKIN COCKTAILS | B Corp™ Clementine, Kavee Zâna, Merci Maman Cormac Yasha, Mary & Laura, Cranberry Panda Nicki & Taylor, s360 🎟 Keen to get involved? Get prepared for Peak Period 2024 by joining our next Ecom Leaders event at Tower Bridge on June 11th: https://lnkd.in/eMAjuJ97

𝗪𝗵𝗮𝘁 𝗮𝗻 𝗵𝗼𝗻𝗼𝘂𝗿 𝘁𝗼 𝘀𝗽𝗲𝗮𝗸 𝗮𝗻𝗱 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗲 𝗮𝘁 The Retail Summit 𝟮𝟬𝟮𝟰. Sharing the stage in a packed auditorium alongside industry titans who discussed insights for global success. Profitable roadmaps don't get better than this... Kunal Wadhwani, 𝗖𝗛𝗥𝗢, 𝗖𝗵𝗼𝗶𝘁𝗵𝗿𝗮𝗺𝘀: Emphasized how a regional powerhouse can reinvent itself by blending tradition with innovation. Mary Homer, 𝗖𝗘𝗢, 𝗧𝗵𝗲 𝗪𝗵𝗶𝘁𝗲 𝗖𝗼𝗺𝗽𝗮𝗻𝘆: Shared actionable leadership insights, bridging the gap between local and international markets. Phil Learney, 𝗖𝗼-𝗙𝗼𝘂𝗻𝗱𝗲𝗿, 𝗛𝗠𝗡𝟮𝟰: Highlighted the importance of nurturing teams, making them a vital asset over products alone. 𝗜𝗻-𝗱𝗲𝗽𝘁𝗵 𝗗𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗼𝗻𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝗱: 1) 𝗧𝗲𝗮𝗺 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 & 𝗜𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗶𝘁𝘆: Strategies to foster collaboration and inclusivity, enhancing workplace culture. 2) 𝗕𝗮𝗹𝗮𝗻𝗰𝗶𝗻𝗴 𝗙𝗹𝗲𝘅𝗶𝗯𝗶𝗹𝗶𝘁𝘆: How to meet employee demands for flexible working while ensuring business goals are met. 3) 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗛𝗲𝗮𝗹𝘁𝗵 & 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀: Initiatives to promote well-being, leading to a healthier, more productive workforce. 4) 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗔𝗽𝗽𝗿𝗮𝗶𝘀𝗮𝗹𝘀: Effective methods to appraise and incentivize staff through meaningful KPIs. 5) 𝗨𝘀𝗶𝗻𝗴 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗗𝗮𝘁𝗮: Leveraging surveys and feedback to adapt HR strategies and improve satisfaction. The energy was electric, the audience took notes and prepared to implement dramatic improvements to their own workplaces. That's how change happens when you get things right. Congrats to Gary Thatcher., Marc Howard, Olivia Ryan Hill, and the entire team who made this happen. I feel blessed. #davecrane #theretailsummit #dubaievents #leadership #industryicon

🔍 Check out this insightful article about how Hema's new CEO, Saskia Egas Reparaz, successfully turned around the struggling retail chain by involving employees in strategic planning. The article highlights the importance of genuine collaboration and continuous learning in strategic planning. At Sociabble, we strongly believe in the power of engaging and collecting employees' ideas to drive innovation and success. Our platform is designed to help companies turn their employees into an informed, engaged, and influential workforce. Read the full article here ⤵️ #EmployeeEngagement #EmployeeAdvocacy #InternalCommunication

27 Months at DOUGLAS , 27 Key Takeaways 💫 In Beauty, Payment, E-Commerce, Leadership, and Core Values: 😇 1 Beauty Inventory Boom: My collection of beauty products has skyrocketed 🧑💻👨💻👩💻Payment and E-Commerce 2 #Payment in E-Commerce: Crucial for success. 3 IT vs Business Drive: Tech-led decisions can be expensive 4 AI Reality Check: Not all that glitters is artificial intelligence 5 The Undervalued Art of #FraudPrevention: A skill set in dire need 6 KPIs: Business’s pulse. 7 KPI Harmony: Guide your business with aligned metrics 8 Holistic Mindset & Procedural Brilliance: Essential duo. 9 Team Dynamics: The essence of success 10 Dream Team: With the right crew, the sky’s the limit 💯 Provider Insights 11 Quality Partners: Foundation for achievements 12 Service Slip-Ups: When providers risk their own game, they can harm also your company 13 Growth Phases: Align providers with company stage. 😎 Leadership Lessons 14 Crafted Leaders: Leadership is developed. 15 Beyond Titles: Avoid excess in leadership roles. 16 Title vs. Talent: A title does not make you a leader 17 Leader Without a Label: True #leadership is title-independent. 18 Greener Pastures: Sometimes, they really are greener, not just for C-Levels 19 Smart Work Policy: Crafting a practical and effective home office strategy ❤️🔥 Value Propositions 20 No Sexism: Zero tolerance. 21 Guardianship: Protect against tyranny. 22 Be the Change: The power to improve is in your hands 23 Appreciation: Key in business. 24 Social Media Ethics: Beyond whitewashing 25 DIY Initiative: Spearheading impactful activities independently 26 Good Deeds Amplified: Do well and let the world know 🚀And last but not least: 27 The Future Unfolds: Our journey is just beginning #voicesofdouglas

🔍 Check out this insightful article about how Hema's new CEO, Saskia Egas Reparaz, successfully turned around the struggling retail chain by involving employees in strategic planning. The article highlights the importance of genuine collaboration and continuous learning in strategic planning. At Sociabble, we strongly believe in the power of engaging and collecting employees' ideas to drive innovation and success. Our platform is designed to help companies turn their employees into an informed, engaged, and influential workforce. Read the full article here ⤵️ #EmployeeEngagement #EmployeeAdvocacy #InternalCommunication

🔹 A great manager according to the opinion of his employees: 1. It provides them with safe spaces for them to grow 2. Opens up new career paths for them  3. Intelligently weigh their work and their lives 4. Recognizes their achievements and rewards them 5. Make momentary leaders out of them  6. Easy access without barriers 7. He makes himself a role model for them 8. Make them feel important 9. Forgive them their trespasses and mistakes  10. Listen to them attentively. #managers #managerialskills #employeeengagement #respectatwork #productivitytips #administration #professionalism #workplaceculture #careergrowth #responsibility #leadershipdevelopment #workenvironment #performancetesting #employeerecognition #healthcare #healthylifestyle #earlysleeping #postivity #healthyfood #positivemindset #sport #movement #nosmoking #healthyrelationships #goals #humannature #honesty #newsspread #manners #comunity #positivity #positiveattitude #positiveworkenvironment #selfconfidence #excellence #mentalhealth #wisemanagement #ecommercedevelopment #employeesafety #HR #hrcommunity #buisnessdevelopment #salesdevelopment #salesconsultant #salesexcellence #ceoleadership #salesmanager #operationsexcellence #jobsearch #career #opsmanger #supplychainmanagement #leadership #businessmanagement #logistics #perfumes #luxurybrands #careergoals #ambitious #growthmindset #business #marketing #leadership #entrepreneur #sales #careers #motivation #productivity #networking #strategy #innovation #dataanalysis #socialmedia #contentmarketing #digitalmarketing #seo #projectmanagement #sustainability #diversityandinclusion #futureofwork #remotework #wellbeing #artificialintelligence #luxuryfragrances #perfumes #fragrance #fragranceaddict #oud #oudhlover #cologne #eaudeparfum #perfumecollection #fragrancelover #retail #retailbusiness #retailmarketing #customerservice #ecommerce #omnichannel #retailtech #supplychain #entrepreneurship #customerengagement #marketingstrategy #digitalmarketing #contentmarketing #socialmediamarketing #seo #sem #ppcadvertising #growthhacking #branding #marketingautomation

Retail matters. Let's talk about why. For years, we've overlooked a critical factor in retail's economic impact: the frontline experience. 70% of Retail Leaders identify hiring and retaining as their top store operations challenge, as revealed in a recent study by @Hendrick&Struggles. Interestingly, 67% also struggle with high employee turnover rates. It's time to reassess how we approach retail operations - from the inside out. In today's rapidly changing retail landscape, understanding this connection is more crucial than ever. As someone deeply involved in customer and employee experience, I've seen firsthand how elevating the retail frontline can drive significant business results. How can we better align our internal practices with retail's economic importance? What strategies have you found effective in enhancing the value of your retail operations? Share your insights in the comments! Tag a retail leader who understands that making a difference in employee experience skyrockets their customer experience! #RetailMatters #EmployeeExperience #ConstomerExperience #RetailTraining

The work is often very frustrating Managers are demanding, colleagues are jealous, and clients are angry There is a deadline for submitting work, and injustice in all its forms But all of these challenges can test your patience   (Albert Ellis) #managers #managerialskills #employeeengagement #respectatwork #productivitytips #administration #professionalism #workplaceculture #careergrowth #responsibility #leadershipdevelopment #workenvironment #performancetesting #employeerecognition #healthcare #healthylifestyle #earlysleeping #postivity #healthyfood #positivemindset #sport #movement #nosmoking #healthyrelationships #goals #humannature #honesty #newsspread #manners #comunity #positivity #positiveattitude #positiveworkenvironment #selfconfidence #excellence #mentalhealth #wisemanagement #ecommercedevelopment #employeesafety #HR #hrcommunity #buisnessdevelopment #salesdevelopment #salesconsultant #salesexcellence #ceoleadership #salesmanager #operationsexcellence #jobsearch #career #opsmanger #supplychainmanagement #leadership #businessmanagement #logistics #perfumes #luxurybrands #careergoals #ambitious #growthmindset #business #marketing #leadership #entrepreneur #sales #careers #motivation #productivity #networking #strategy #innovation #dataanalysis #socialmedia #contentmarketing #digitalmarketing #seo #projectmanagement #sustainability #diversityandinclusion #futureofwork #remotework #wellbeing #artificialintelligence #luxuryfragrances #perfumes #fragrance #fragranceaddict #oud #oudhlover #cologne #eaudeparfum #perfumecollection #fragrancelover #retail #retailbusiness #retailmarketing #customerservice #ecommerce #omnichannel #retailtech #supplychain #entrepreneurship #customerengagement #marketingstrategy #digitalmarketing #contentmarketing #socialmediamarketing #seo #sem #ppcadvertising #growthhacking #branding #marketingautomation

A message to companies: Make sure to have an EVP Employee Value Proposition Simply put, it is the value you provide to potential new employees in exchange for their commitment to your company. An EVP also helps a company attract the attention of top talent. #managers #managerialskills #employeeengagement #respectatwork #productivitytips #administration #professionalism #workplaceculture #careergrowth #responsibility #leadershipdevelopment #workenvironment #performancetesting #employeerecognition #healthcare #healthylifestyle #earlysleeping #postivity #healthyfood #positivemindset #sport #movement #nosmoking #healthyrelationships #goals #humannature #honesty #newsspread #manners #comunity #positivity #positiveattitude #positiveworkenvironment #selfconfidence #excellence #mentalhealth #wisemanagement #ecommercedevelopment #employeesafety #HR #hrcommunity #buisnessdevelopment #salesdevelopment #salesconsultant #salesexcellence #ceoleadership #salesmanager #operationsexcellence #jobsearch #career #opsmanger #supplychainmanagement #leadership #businessmanagement #logistics #perfumes #luxurybrands #careergoals #ambitious #growthmindset #business #marketing #leadership #entrepreneur #sales #careers #motivation #productivity #networking #strategy #innovation #dataanalysis #socialmedia #contentmarketing #digitalmarketing #seo #projectmanagement #sustainability #diversityandinclusion #futureofwork #remotework #wellbeing #artificialintelligence #luxuryfragrances #perfumes #fragrance #fragranceaddict #oud #oudhlover #cologne #eaudeparfum #perfumecollection #fragrancelover #retail #retailbusiness #retailmarketing #customerservice #ecommerce #omnichannel #retailtech #supplychain #entrepreneurship #customerengagement #marketingstrategy #digitalmarketing #contentmarketing #socialmediamarketing #seo #sem #ppcadvertising #growthhacking #branding #marketingautomation

Our thought leadership series continues with another key topic "enhancing the employee-customer connection" Its a topic I personally reflect on a lot, thinking about why I go to certain shops vs. ordering online/exploring other establishments. 9 times out of 10 I go back to the same places because of the experience I receive It can be the smallest things that make the biggest impact, welcoming customers when they enter, getting advice when trying to choose what to buy, or just having some good music playing creating a fun and inviting atmosphere. Our latest thought leadership paper dives into the employee-customer relationship and speaks into the challenges that are faced and how to solve them. But when I think of someone that has implemented an incredible employee-customer relationship through driving a best-in-class culture, I think of Jonas Dahl - would love to get your take here! Thanks to Jesper Roesgaard Jens Ole Lebeck Emil Dyrvig Peter Tuborgh Arnth Nielsen Tom Pressley Mie Brønnum Wiinberg for putting this together! #RetailRelationshipReset #customer #employee #relationship