CrisisTalk reposted this
Christy Malik and Day Catalano dive into Wyoming’s 988 journey of going from a zero percent in-state answer rate for National Suicide Prevention Lifeline (now 988 Suicide & Crisis Lifeline) calls to over 90 percent within a few years of 988’s launch. Prior to 2020, calls by Wyomingites to the National Suicide Prevention Lifeline were routed out of state and answered by Lifeline’s national backup centers, resulting in Wyoming Lifeline callers not receiving a localized response. “There weren’t any call centers in the state and the state was definitely interested in having something connected to the [988] hotline because Wyoming people really understand Wyoming, whereas [contact centers in] other states may struggle to do so,” reflects Alicia Johnson, Wyoming’s 988 and crisis program manager with the Wyoming Department of Health, on their 988 journey. Ralph Nieder-Westermann, executive director of Wyoming LifeLine, echoes Johnson’s sentiments, recounting a recent 988 call he answered from a woman who was having a hard time. “While I could not see her, I could sense in her tone of voice the relief she felt that she was talking to somebody who knew what it was like to live in a small town.” https://lnkd.in/e9vQ8Q-R