Crowne Plaza Pune City Centre’s Post

“Learn at your leisure - By Hoteliers, For Hoteliers.” Back to Basics - Housekeeping Lesson 1 - Steps in Bed making procedure explained by Mr. Rakesh Sanpui, GSA at WelcomHotel by ITC Hotels, Bhubaneswar. Step 1 : Bed Mattress and Mattress protector to be checked thoroughly for no stains and hair on it . Mattress to be covered with white cover. Step 2 : Spread the bed sheet on the bed neatly, and miter fold at all four sides of the bed. Step 3 : Spread the under sheet on the bed sheet, under sheet should be upside down and loosen up from all sides. Step 4 : Spread the duvet cover, along with the duvet on the under sheet, 8 inches from the edge of the bed. Step 5 : Overlap the faggoted edge of the under sheet over the duvet. Step 6 : The open end of the duvet cover will be at the foot side of the bed. Fold the duvet along with under sheet in soft S fold .Do not tuck the duvet and under sheet under the mattress. Step 7 : Under sheet and duvet cover should fall at equal distant from all three sides, if the under sheet is longer either side of the bed make a fold as per size of the fall of duvet. Ensure hem is right side up. Step 8 : Place all four pillows propped & positioned evenly. Boudoir pillow to the placed in center, with logo facing in the front as per the hotel brand. Share your thoughts and suggestions for improvement in comments. Thank you, Keep Learning ! #ITCHotels #Funlearning #ResponsibleLuxury

Hyatt Regency Lucknow

Reservation of the hotel accommodation is one of the important responsibilities of the front office department. A potential guest contacts a hotel for availability of the desired type of accommodation and any allied services that the hotel offers. The front office department needs to react to the enquiry of the guests. For a guest, reservation increases the chances of a better deal for assured accommodation on arrival. For a hotel, reservation can enable a better management of guest experience during usual as well as peak seasons. Reservation procedure varies depending on the size and brand of the hotel and the reservation system employed. Reservation role play activity session for BHM First year student at Institute Of Hotel Management , IPS Academy, Indore. Hurry up and join us admissions are open for BHM and BBA Hotel Management. For further details contact us at  9575854161,+91 96447 11161. #hotel #indore #hotelmanagement #hotelmanagementschool #hotelmanagementstudent #hotelmanagementcollege #hospitality #tourism #madhyapradesh #hotelindustry #collegeofhotelmanagement #frontoffice #housekeeping #foodproduction #foodandbeverage #cheflife #chef #studentofhotelmanagement #bakery #confectionary #confidence #communication#roleplayactivity#frontofficepeactical #reservationrequest #guest #reservation

Learning while vacationing….im writing this as I enjoy a quiet sunny afternoon with family at the The Postcard Hotel Saligao in Goa. Below are the reasons why this has been such a refreshing experience, also learnings that are relevant and can/should be replicated. Great reminder on #Servicefromtheheart 1.Personalization: Offering personalized experiences tailored to individual guest preferences, such as remembering special occasions or providing customized amenities. 2.Anticipation: Anticipating guests' needs before they even express them, whether it's providing bespoke options or offering dining recommendations. 3.Empowerment: Empowering staff to make on-the-spot decisions to resolve issues and delight guests, rather than adhering strictly to protocols. 4.Innovation: Introducing innovative services and amenities that enhance the guest experience, such as pre check-in, e-communication , concierge services, or unique experiential offerings. 5.Consistency: Ensuring a consistent level of service excellence across all touchpoints and departments, from front desk interactions to housekeeping standards. 6.Continuous Improvement: Actively seeking feedback from guests and implementing changes based on their suggestions to continuously improve service quality. 7.Surprise and Delight: Go above and beyond, personalize service, gestures to delight the guests. 8.Empathy: This one is critical. Empathize with the guests, understand their perspective. Show genuine concern, find solutions that meet their needs. #customerexperience #serviceexcellence Shikha Nainwal The Postcard Hotel Kapil Chopra

Opportunity

Good Opportunity

Vision is the key to growth.

🌟Celebrating Excellence in Service! 🌟 Yesterday, I had the privilege of meeting with our incredible team of housekeeping workers at Viraj Profile Ltd, Tarapur. It was a moment filled with gratitude, inspiration, and dedication towards excellence. Here's a glimpse of our enriching discussion: 🏆 Appreciation for Excellence: I couldn't be prouder of the outstanding contributions made by each member of our team. Your dedication and hard work have been the cornerstone of our success. Thank you for going above and beyond! 🚀 Setting the Bar Higher: As we embark on a new year, we discussed our vision and goals for the upcoming months. Together, we're committed to raising the bar even higher and delivering exceptional service to our clients. 🤝 Open Dialogue and Solutions: One of the highlights of our meeting was the opportunity to address any challenges or difficulties faced by our team members. By fostering open communication, we're able to find effective solutions and ensure a supportive work environment for all. 💬 Engaging Conversations: Beyond work-related discussions, we also had some enriching conversations about life, growth, and personal development. It's moments like these that truly bond us as a team and strengthen our professional relationships. At Samarth21Services, we believe in the power of collaboration, dedication, and continuous improvement. Together, we're not just a team; we're a family committed to making a difference. Here's to another year of success, growth, and making a positive impact! 🌟 #TeamSamarth21Services #Excellence #Dedication #Teamwork #Gratitude #ProfessionalGrowth