Crystal Cruises’ Post

Are you currently utilizing QR Codes within Tripleseat? We created this feature to help make closing events even easier. It also offers other benefits, like improved financial risk mitigation to ensure prompt event payments, streamlined payment processing, and an enhanced guest experience. Onsite event staff can input final consumption charges directly into Tripleseat, and invoices are updated automatically in real-time. If you already have online payments set up, you are moments away from putting QR Codes to great use. Curious to see what Tripleseat QR Codes could look like in action? Check out our blog post below and scan the code within the post to get a taste of the experience for yourself. https://lnkd.in/gaSBreSV #eventmanagement #eventmanager #eventindustry #eventsolutions #eventtechnology #eventprof #eventrevenue

"I don’t think there’s a venue out there that couldn’t benefit from this process." 😲 In case you missed it, due to popular demand we have added another training date for venues on Wednesday 20th March 2024 from 10am-4pm! Included is lunch, refreshments, the opportunity to network with other venues, and expert knowledge from our CEO & Founder, Stacey Ferguson-Czersovski 💥 Here's another great review from a happy venue!: “Working with Stacey and the TVE team has been one of the best things we’ve done as a business in years.   After a period of time as a wedding venue operator there are certain things that just become the norm, what good looks like. I don’t believe that team meetings, reviews or looking at the market challenges you enough to look at everything you do like this consultation with The Venue Experts did, and would for others.   From our website, our emails, online listings and our products and prices the TVE team looked at everything without bias and delivered back a comprehensive, intelligent and results-based set of findings and recommendations on how things could be done differently, better and with more thought on customer engagement and sales driven results.   Data is as important as emotive language, clear communication is as important and the speed at which you communicate, understanding your ideal customer and being confident to not take every piece of business if it doesn’t work for you is OK. All these things were more clearly visible after our deep dive and sales training day with Stacey and the team and I don’t think there’s a venue out there that couldn’t benefit from this process.”   - Kelham House The price is £495 + VAT (easily returned in a single booking!) 🚀 Book your spot now at the link in the comments! 👇 #salestraining #weddingvenuesales #salesworkshop

Planning events made easy with banquet software! Learn how to optimize operations and delight guests in just 3 steps. Dive into the blog for insights: https://lnkd.in/ghV_STYh #EventPlanning #BanquetSoftware #EfficiencyBoost

💡 Did you know that something as simple as a gift card could revolutionize the hospitality industry? At the recent Global Revenue Forum in London, industry expert Guy Barnes underscored the untapped potential of gift cards in the hospitality industry: with 75% of recipients spending beyond the card's value, it's a revenue powerhouse 💸 #HospitalityIndustry #GiftCards #RevenueBoost.

Seeking consistent networking opportunities tailored for Recruitment leaders to foster industry collaboration and support? Explore our upcoming breakfast event on March 22nd! 🔻 🤔 Drop me a message to find out how you can get a free lite member trial today. #thepowerhive #recruitmentindustry #leadershipdevelopment #peopleandculture #techandsuppliers #financeinnovation #businessstrategy

🎪 Event season is around the corner (and seems earlier this year!) Having exhibited at a fair few events with a few different companies now, it's the same case: * Great exposure (IF planned correctly, big if...) * Valuable lessons learned on the regional market * Fun 🤷♂️ (the accounting vendor space is an entertaining one at the very least...) But EXPENSIVE 🤑 Black and white, clear ROI is hard to achieve (remember that 'if'?). There are more subtle and nuanced wins that can be taken which, even then, all hinge on clear aims, call to actions, and event-specific planning. I've always wondered though, for those attending and not exhibiting, how is your ROI realised? 👀 A day or two out of the office (in an industry which still has a per hour rate to hand...) for multiple team members, hotels, travel etc... isn't recouped in new business so where are the wins? I'm sure if you tried, you could get your money's worth in free swag with a new tote bag for every day of the week and your body weight in pens but what's the real value you're trying to leave with (aside from seeing your favourite vendors 😁 )?

Event organizers keep obsessing over the registration numbers, and are constantly haunted by either of the two nightmares: 1. No one will sign up and come to the event 💔 2. There will be too many signups and a 100% show up rate, and there won't be enough seats and food 🤯 I can definitely relate. Especially, when hosting the event for the very first time. However, if you are running a repeat event series, you have simple way to ease your anxiety! Data. All you need is to keep track of key data points for each of your events to create simple forecasts for your registration and show-up rates. I know exactly when we are on track / behind / ahead of our registration curve thanks to keeping registration numbers WoW for the past 6 FLOWs (we are ahead of the curve for the upcoming one in LA!). I know exactly where we need to be in 4 weeks as well - thanks to analyzing the growth rate and recognizing the patterns. Same for the show-up rate: based on all the data, I know that our range is 65%-75% with European events being on the higher side vs the US ones. Then also comes the data for specific locations. This has allowed us to plan the catering and seating with minor differences thus reducing food waste and avoiding overcrowded venues (London was tight, and it took a lot of effort to safeguard the registration numbers from "can we add just these two more guests please". It's nothing groundbreaking. Just a spreadsheet and weekly check-ins. But it saves a lot of headaches and allows you to make informed decisions. P.S. Attached are my registration graphs WoW for the 6 events + 1 currently in progress. The odd short line is FLOW: London that was fully sold out 5 weeks into the promotion and 7 weeks before the actual date of the event 😅 #data #eventmarketing

Refunding tickets can be a tricky terrain for event organizers, but navigating it effectively is crucial for maintaining trust and reputation. At Ticketbud, event organizers have direct access to their ticketing funds to manage all sales and refunds. That being said, organizers should ensure their refund policies are clearly communicated before ticket buyers complete their purchase. Check out this insightful article that outlines key considerations for shaping a ticket refund policy. From force majeure events to customer dissatisfaction, learn how to strike the right balance between empathy and financial prudence. https://lnkd.in/gE7QiZnk #EventManagement #CustomerExperience #RefundPolicies #EventTicketing https://lnkd.in/gE7QiZnk

📧 Email or SMS for e-Ticket delivery at Event Check-in?📲 Continuing our chat from last week with Jomablue's Kate Hervy (née Burnham), we delve into the crucial moment of every event - the arrival experience. 👥 How do you ensure your attendees have their tickets in hand, ready and raring to go? Here's what we covered: 📲 SMS Reigns Supreme: With an 80% usage rate for event check-ins, SMS delivers instant access to e-tickets. It's quick, convenient, and right at your attendees' fingertips. 📧 Email Still Matters: Not everyone prefers SMS and registration information may not contain mobile numbers for everyone. Email serves as a reliable backup, ensuring no attendee is left behind. 🔄 Best of Both Worlds: Combining SMS and Email ensures maximum reach. Send the e-ticket via email 1-2 days before, followed by an SMS on the morning of the event. It's about giving options and making it seamless. Why delivery channel matters: Ensuring your attendees can breeze through the entrance without a hitch sets a positive tone for the entire event. It's about creating a smooth, enjoyable experience from start to finish. 🌟 Stay tuned for more from Kate this week! 🚀📘 Checkout the comments section below for the full interview link. #EventTech #EventManagement #EventProfs

Registration forms have 1 job. (events that don't understand, fail.) Registration. Not getting 1000 attendee data points. Not asking attendees 100 questions. Not getting attendee full ancestry. This is the key time to optimize for conversion. Nothing else. Then between payment and event, it's go time for: - Gathering info for attendee personalization - Helping with session selection and networking - Assisting in hotel booking, logistics, directions.... Get this right to get your event done right. Don't turn folks away before they are even in the door.