CrowdStrike’s "IT Outage: A First or Last"? What did we learn or action you plan to take or just forget like many others until next incident?
The recent CrowdStrike update incident, which caused widespread disruptions, serves as a “critical reminder” of the importance of robust IT management and vendor oversight.
During times of economic crisis or slowdown, reducing budgets for IT support and maintenance might appear to be an easy way to reduce financial pressure but it can lead to significant operational disruptions as we experienced last week.
Therefore, cutting operational budgets is not the solution; instead, focusing on resiliency and effective IT management is crucial.
It’s high time that organizations and executives understand and recognize "IT as a strategic asset and value driver", not merely a "support function" or "cost center".
Here are my top 8 takeaways:
1. Executive Involvement & Communication: Senior leaders play a crucial role in supporting recovery efforts and ensuring transparent communication with stakeholders
2. Regularly revise and test disaster recovery & business continuity plans to ensure they are effective
3. Service Desk Communication: Keep your service desk/front desk informed with the latest information to assist users effectively.
4. Effectiveness of Documentation: Maintain comprehensive and clear documentation to streamline issue resolution.
5. Vendor Management: Assess how vendors manage mission-critical areas and ensure due diligence.
6. Transparency and Testing: IT executives should demand transparency in testing and software maintenance from vendors.
7. Risk Management: Implement robust risk management strategies to mitigate potential impacts.
8. Architecture and Quality Processes: Review and understand the architecture, quality processes, and bill of materials from your vendors.
#ITManagement
#Resiliency
#DisasterRecovery
#Businesscontinuity
#BSOD
Correctional Officer at Lucas County Jail
2moReally would like to see how Ai health management works.