CSS IMPACT’s Post

In my thirty-plus years running an agency, several things stand out. Agencies and industry-related vendors have truly evolved. The American Collectors Association (ACA) was an original staple and remains as relevant today as it was in the early 80's. Where did you get your training materials? ACA. When you had a compliance question, where did you go for answers? ACA. ACA later introduced the Professional Practices Management System (PPMS) certification for agencies. This significantly benefited those who took advantage of the certification and education, helping them document and categorize all processes and controls. This equipped us to better run our agencies and serve our clients. To this day, ACA remains an invaluable source of information and hosts numerous collection industry events. The collection industry is a tight-knit group full of professionals willing to help at a moment's notice. A special mention goes to Mike Gibb at AccountsRecovery.net, who provides a wealth of valuable information through daily webinars. Steve Ruderman at https://lnkd.in/e94qDV4h posts daily updates on collection industry trends, news, and events. Most of the bad actors who tarnished the industry's reputation have largely been eliminated, leaving a host of upstanding professionals and agencies proud to serve their communities in a professional manner. CSS, Inc. is also committed and ready to serve alongside professional agencies with the CSS IMPACT 3.0 platform. CSS IMPACT 3.0 maintains some of the highest security certifications attainable and has embedded compliance at the Client, Account, and Demographic levels. This helps agencies maintain high standards and avoid the pitfalls that have given rise to a niche industry of consumer attorneys, some of whom are constantly on the lookout for that one big class action lawsuit. Security, Compliance, and Functionality are CSS's strong points. CSS, Inc. has become an industry standard like ACA, here for the long haul. As evolution takes place CSS, Inc. is proud to showcase its latest deployment of AI assistants to the collection industry. Check out the brochures and video links below and get a glimpse of AI in action. We welcome anyone who wants to learn more to ask for a no obligation demonstration where we can really unveil all the differences that make CSS IMPACT 3.0 the leader in collection software. For Management only: IMPACTIQ+ | Ai Agency Business Copilot: IMPACTIQ+ | Ai Management Assistant in Action Video: https://lnkd.in/e9uGJ_Rq Collector IQ+ | AI Agent Assistant Copilot in Action Video: https://lnkd.in/e5tTHvAs Brochure - https://lnkd.in/eqHzW3RQ RyderT@cssimpact.com

🌎 Exciting times at the Crevolution Conference in LATAM! 🇲🇽 It was an absolute pleasure representing our flagship Enterprise Collections AI Copilot Platform IMPACT IQ+ alongside our VP of Operations Sergio Seplovich, showcasing the latest advancements in fintech and AI-driven collections technology. The energy and innovation at this conference have been incredible, and we’re thrilled to be part of this dynamic community. From discussing the future of financial services to exploring new partnerships, it’s clear that LATAM is also at the forefront of fintech evolution. Thank you to everyone who stopped by to chat with us and learn more about how our platform is transforming the way businesses manage their receivables! #Fintech #LATAM #AI #Collections #Innovation #Crevolution #FinancialServices #CSSImpact #ImpactIQ

Insights from the DCS Conference: A Wake-Up Call for Debt Collection Software! Recently, I had the opportunity to attend the DCS conference in New Orleans. While the city's renowned cuisine satisfied my culinary cravings, the conversations I had with industry peers left me with food for thought regarding the current state of debt collection software. Unveiling Industry Pain Points Engaging with numerous attendees revealed a startling trend: widespread dissatisfaction with existing software solutions. The complaints were varied and significant: 1)     Subpar customer support 2)     Insufficient functionality 3)     Unintuitive user interfaces One user's comment encapsulated the general sentiment: "While no software can solve every problem, given our significant investment, we should at least receive top-tier support. Unfortunately, that's not happening." The Legacy System Dilemma Other prevalent issues centered around legacy systems. Many providers are: 1)     Scrambling to modernize their platforms 2)     Attempting to integrate new functionalities into outdated systems, resulting in disjointed user experiences The Importance of Due Diligence! These insights underscore a crucial point: knowledge is power. Before making a decision that can significantly impact your company's operations, it's imperative to thoroughly understand the strengths and weaknesses of every available platform. The stakes are high. One prospect shared a cautionary tale of abandoning a newly implemented solution just three weeks into the conversion process upon discovering its severe limitations. Expert Guidance: A Worthy Investment! Given the complexity and importance of this decision, enlisting expert help is highly recommended. Consultants like Jeremy Mapes at mapesconsulting.com can provide invaluable guidance in navigating this critical choice. The CSS, Inc. Commitment! At CSS, Inc., we welcome the opportunity to be measured against any software provider. Our focus on functionality, user-friendliness, and top-tier support sets us apart in the industry. If you're considering a change, we invite you to explore what CSS, Inc. has to offer. Remember, choosing the right debt collection software isn't just a purchase—it's an investment in your company's future. Make it count! We are always here to help you. RyderT@cssimpact.com Phone 747-293-7559 www.cssimpact.com

DCS 2024 in full swing! Stop by and visit with the CSS A Team! CSS AI Copilot taking collections to where no agency has been before! Here's to new frontiers!

🌶️ Sizzling in the Big Easy: More Than Just Cajun Cuisine! 🌶️ New Orleans isn't just serving up hot jambalaya and spicy gumbo – CSS, Inc. is bringing the heat to booth #35 with our AI-powered game-changers! 🔥 On the Menu: IMPACT IQ+ | AI: Your Agency's Secret Sauce Business Copilot Collector IQ+ | AI Copilot: Turning Up the Heat on Productivity 👀 Feast Your Eyes on This: Watch IMPACT HD 3.0 cook up real-time, mouth-watering insights for C-suite execs. Portfolio performance, client ROI, critical metrics – all at your fingertips! 🧠 AI-Powered Analytics: Whip up detailed reports and colorful dashboards faster than you can say "étouffée"! Just type your request and voilà! 📱 Mobile-Ready & Intuitive: Stay ahead of the competition, no matter where you are! 🗣️ Collector IQ+ in Action: See our AI copilot answer questions quicker than a crawfish boil! No more screen-hopping – just chat and get instant, compliant responses. It's a coach, time-saver, and compliance guru all rolled into one spicy package! Don't miss this chance to get hands-on with AI that's hotter than Louisiana hot sauce! Stop by booth #35 and see why our AI is the talk of the town! Get ready to laissez les bon temps rouler with CSS, Inc.! 🎭🎺

FinovateFall is 1 month away! 🎉 We're so excited to share the biggest and best FinovateFall with you, yet! There are so many FINtastic aspects and initiatives for you to enjoy but we're delighted to announce we have more demoers taking to the stage 🙌 Watch Rapid Finance, Winnow Solutions, LLC, ZayZoon, Zingly.ai, Accelera Payments, CSS IMPACT, TIFIN AG and Vectari showcase their innovative technology 👏 See all our demoers 👉 http://spr.ly/6044YoSou #Finovate #fintech #demo #financetech #futureoffinance