Curllet Chidinma Enyim’s Post

If you're looking for a career as an executive in the CX industry, there are many reasons why this could be a great choice for you. Here are just a few: ✴ Growing industry: The CX industry is growing rapidly as companies recognize the importance of delivering exceptional customer experiences. ✴ High demand: As more companies focus on CX, there is a high demand for experienced and talented executives who can help them deliver great customer experiences. ✴ Competitive compensation: CX executives are in high demand, which means they often command high salaries and great benefits packages. ✴ Rewarding work: Delivering great customer experiences is incredibly rewarding work. If these reasons sound appealing to you, then a career as an executive in the CX industry could be a great choice. So why not take the leap and explore the many exciting opportunities available in this exciting and growing industry? #cxcareers #cxcompanies #cxindustry #cx #executivecareers #businessdevelopmentjobs #businessdevelopmentexecutives #bdejobs #salesexecutivejobs #salesexecutives #foundeverlife #foundevercareers #foundever ➡ https://lnkd.in/gaWquYdS

"Building a CX Career Path: Lessons from My Journey at 26” Building a career in Customer Experience (CX) is a journey that combines passion, resilience, and a commitment to continuous improvement. I started my journey in 2018, diving headfirst into the CX field, and each step since then has shaped my perspective and skills in ways I never imagined. At 26, I’ve had the privilege of growing within Concentrix, navigating different roles and challenges that have taught me the true value of putting the customer first. From handling customer inquiries to leading teams, I’ve learned that every interaction counts and that empathy and active listening are key to delivering exceptional service. One of the most rewarding aspects of my career so far has been the opportunity to mentor and support others on their own CX journeys. It’s amazing to see how a positive environment can empower a team to go above and beyond for our customers. If I could share one piece of advice with those starting out, it would be to embrace every challenge as an opportunity to learn and grow. The CX field is dynamic and ever-changing, and our ability to adapt and innovate is what sets us apart. Remember, your career path might not be a straight line, but it’s the lessons learned along the way that truly define your success. Keep pushing forward, stay curious, and always put the customer at the center of everything you do. Here’s to building a career that makes a difference, one customer interaction at a time! #CareerJourney #CustomerExperience #CX #Leadership #CareerGrowth

🎉 Happy Friday Everyone! 🎉 Over the last few months - CX Talent Ltd has had a large influx of some spectacular talent from the 🇺🇸 US getting in touch with us to ask for help in securing a new role and ask if we have a presence in the US. We have worked and placed in the 🇺🇸 US previously and really enjoyed it - so if there are any Talent Teams in the US who are looking for top Customer Experience, Digital Experience talent - do get in touch with either Kate Baird or myself. We've got some amazing people on our books who might be just what you are looking for! We place the following disciplines: ✅ Insight & Research ✅ Strategy and Proposition ✅ Journey Mapping ✅ Customer Experience ✅ Change Management ✅ Customer Comms ✅ Customer Operations ✅ Digital Experience ✅ UX ✅ UI ✅ Service Design ✅ Experience Design ✅ And anything else that revolves around Customer Contact in an organisation We work to place individuals into all sorts of different organisations from Agencies, Consultancies to in house across all industry sectors. Our candidate base covers a huge range of territories - so it's always worth finding out if we can help! #cxjobs #usrecruitment #customerexperience #recruitment

In a world where experiences matter, companies take the stage! 84% of people believe the experience a company offers is as crucial as the product or service itself. Elevate the journey, and the rest will follow. 🌟🛍️ #CustomerExperience #BeyondTheProduct

🚀 Breaking Free from the Box 🚀 For years, I thrived in Social Media Marketing— creating strategies, building brands, and connecting with audiences. But as much as I loved the creativity, I knew there was more to my journey. I refuse to be boxed in by the limits others set or by the boundaries of my own comfort zone. The decision to transition into Customer Experience Management (CXM) isn’t just a career move; it was a leap of faith into the unknown, guided by a passion for understanding and enhancing the entire customer journey. To anyone out there feeling boxed in or thinking about a transition: don’t let fear hold you back. Your career is your journey, and only you can decide the direction it takes. The road may be uncharted, but that’s what makes it exciting. 🌟 #CareerTransition #CXM #GrowthMindset #BreakTheBox #NewBeginnings

Are you following the latest CX trend to look for a Chief Experience Officer? Well, look no further; they are right under your nose! 🔍   Many businesses seek to differentiate themselves through CX and believe that investing in Customer and Client Experience (CX) with a Chief Experience Officer is the best way to go.   BUT - a successful CX strategy is not just driven by one person but is the responsibility of EVERY member of your team.    It is a big myth that the responsibility of superior CX belongs to a remit few, but in reality, it is a cross-functional team collaboration spanning your entire organisation.   From the CEO and COO to the Financial Director. From the front-facing staff to your Design Team. Even down to your custodial staff and interns.    EVERYONE in your organisation is responsible for creating and ensuring an excellent Customer and Client experience across the board.   So, how do you create a cross-functional team of CX superstars throughout your organisation? It starts with these three simple steps.   ✅ Align all team members behind your company's CX values! Getting everyone on the same page in understanding how you want your customers to feel in every interaction - from invoices to support - will ensure meaningful interactions that make your customers feel valued. ✅ Break down the silos! Share, share, share, and share. Regularly keep your entire team updated on plans, strategies, and the importance of your business's customer experience. Get feedback from all team members, encourage suggestions, promote awareness, encourage job shadowing to understand the roles better, and equip your team to implement your customer journey strategy at every touchpoint. ✅Don't dream it, be it! A memorable client and customer experience should be interwoven in your business's DNA and become what you are, not what you strive for. Enhancing CX is about implementing small changes at the core of your business's ethos and developing a culture of CX excellence that permeates your entire organisation. By beginning to implement these changes, you will be well on the way to aligning all functional groups and systems to support each other in creating a living, breathing, consistent, and meaningful customer experience across the board! #crossfunctionalcollaboration #crossfunctional #crossfunctionalteamleadership #crossfunctionalteams #crossfunctionalteambuilding #customerexperience #clientexperience #thoughtleadership #hiring #CXO #CX #CEO #chiefexperienceofficer #newyear #upskill #communication #silos

Re-posting about my "Experience Loop" concept... #innovationdesign #innovationstudio #innovationstrategy #productstrategy #cxstrategy #experiencedesign #productdesign https://lnkd.in/e2KhzZ4m

🔎 Customer Experience vs. Customer Operations: Are You Attracting the Right Talent? 🔍 There’s often confusion between Customer Experience (CX) and Customer Operations (CO) roles. While both are critical, they require very different skill sets! It can lead to frustration in the talent pool, especially when we hear multiple experiences of people being approached for roles that they simply do not have the right background for. CX leaders focus on customer journey mapping, strategy, and cross-functional collaboration to improve overall satisfaction and loyalty. CO leaders, on the other hand, are experts in operational efficiency, managing contact centres, and ensuring smooth day-to-day interactions with customers. If you’re advertising for a “Customer Experience Director” but the role is more operational, you might be attracting the wrong talent. 🛠️ Clearly define whether the role is more strategy (CX) or execution (CO) focused. And remember, the right job title can make all the difference! Have you faced challenges with mistitled roles? Approached for roles way outside of your skillset, or hired for the wrong role? If you are looking to hire and not sure what you need, take a look at our latest blog 👀 #CustomerExperience #CustomerOperations #LeadershipHiring #SudaleSearch #CXStrategy #ContactCentreOperations #TalentAttraction

💡 Culture Amp has created a Customer Experience Hub 💡 ❓ You ask why ❓ 👉🏻 We want to help customers learn the ins and outs of the Culture Amp platform and this resource allows users to find key resources easily, ✅ The result: Leaders can spend more time creating an ideal company culture. Follow the link in the comment to learn more about the hub. #cultureamp #hub #culture #employeeengagement

Experiencing happiness in the daily hassle can be a challenge. We asked Lauren Darras, CX consultant at Ariad, for her secret recipe to being truly happy at work 🌻 Sometimes, it's not as much about the destination, but about the journey. As Lauren states, "the most satisfying rewards come from the biggest challenges!" And when you find your calling, the rest just falls into place 🙌 Read more about Lauren's inspiring story: https://lnkd.in/eyntdJd3 #Ariad #DigitalMarketing #DigitalCareers #HappinessAtWork