Today marks two incredible years at Toro Aluminum Group, and what wild ride ! Reflecting on this journey of growth and accomplishment, I’m filled with gratitude, pride, and maybe a few gray hairs.
In these two years, with my fantastic team, I've:
Managed the service of 12 buildings (23 residential floors and 3 commercial/CW scope on average), and I’ve got 2 more buildings in the pipeline.
Ensured average response time to service requests is under 24 hours (coffee helps!).
Completed 90% of requests within 7 days.
Maintained a first-time fix rate of about 70%.
Achieved 100% customer and stakeholder satisfaction (they love me, I hope they really do!).
Kept techs 100% utilized and compliant with HS&E standards.
These achievements symbolize countless hours of dedication, problem-solving, and a few "why me?" moments. Each project has pushed me to grow both personally and professionally. The challenges faced have only fueled my passion for this work.
In the coming years, my goals are to improve response times, enhance first-time fix rates, strengthen customer relationships, improve on my communication and coordination.
Officially Retired from Sales Manager at Ervin Industries Effective July 1st 2024
3moCongrats Alejandro AND the CWST Team in Addison IL!!