CBS NorthStar’s Post

🚀 Unlocking Success for Brands in 2024: The Power of a Strong CDP and Contact Center! In the fast-paced business landscape of today, two critical pillars stand tall in determining the success of any brand: a robust Customer Data Platform (CDP) and an efficient Contact Center. 1. 🎯 Customer Data Platform (CDP): Understanding your clients is key to delivering personalized experiences. A state-of-the-art CDP empowers your brand with actionable insights, helping you decode customer needs, preferences, and behavior. In 2024, it's not just about data; it's about deriving meaningful intelligence to drive decisions that resonate with your audience. 2. 🤝 Contact Center Excellence: Beyond products and services, customer support is the heartbeat of brand loyalty. A responsive and adept contact center ensures that promises made in your marketing efforts are not just met but exceeded. Real-time assistance, empathetic interactions, and swift issue resolution are the building blocks of lasting customer relationships. 💼 Labrys Consulting: Leading the Way! At Labrys Consulting, we take pride in our track record. Over the past years, we have successfully provided both pillars — a robust CDP and an exceptional Contact Center. Our proven expertise has guided and implemented solutions for numerous brands, contributing to their growth and success. 🌐 Opinion: In my view, leveraging Meiro as a CDP and Oracle RightNow or Fusion CRM for the Contact Center can be one of the most potent combinations in the current landscape. Meiro's advanced capabilities in data management and analysis, coupled with the robust features of Oracle's CRM solutions, create a comprehensive and scalable solution for businesses aiming to excel in customer experience. In the convergence of these two pillars, brands find the formula for success in a competitive landscape. The synergy between a powerful CDP and a customer-centric contact center lays the foundation for sustained growth, customer satisfaction, and brand advocacy. Embrace the future of business success—invest in understanding your customers and providing unparalleled support. Elevate your brand experience, foster loyalty, and make 2024 your year of triumph! 💪🚀 #BrandSuccess #CustomerExperience #CDP #ContactCenter #BusinessGrowth #LabrysConsulting #MeiroCDP #OracleRightNow #FusionCRM

Calling all healthcare supply chain leaders!! This is the missing link in creating an truly end-to-end experience in the digital supply chain. Surgence connects manufacturers, suppliers, distributors & clinical care with a robust analytic platform. Although there are strong returns at every level of participation, as with all solid, collaborative solutions - the more who engage, the more exponential the return. #supplychain #healthcaresupplychain #supplychaininnovation #Surgence #Concordancehealthcaresolutions

“Thanks to these strategic alliances we built in 2023, we were able to make several game-changing enhancements to Vertical IQ that can truly move the needle for our current customers and broaden our target market going forward,” says Martin. For example: SBA lending data Thanks to a recent partnership with small business data analytics firm Lumos Technologies, Vertical IQ has added key data sets of Small Business Administration (SBA) lending trends and industry performance insights to its platform. This highly actionable content is particularly valuable to bankers for sizing market competition, analyzing loan conditions on various industry segments, loan assessment, risk profiling and predictive credit modeling.

Surgence™ adds new Control Tower app to its suite of tools Surgence is a revolutionary digital ecosystem that provides unprecedented visibility into real-time supply and demand across the healthcare continuum. Surgence connects data from a myriad of disparate systems, forecasting models, flat files and servers into one easy-to-use platform. With its suite of standardized applications, customized alerts and workflows, Surgence enables providers to connect directly to all of their disparate data sources and establish a supply chain control tower. Key leaders are alerted to areas of opportunity across their supply chain to reduce costs, improve efficiencies and better collaborate, forecast, plan and replenish the critical items that are imperative to keeping the provider’s operations running smoothly. The Surgence Control Tower is not just a stand-alone application. It’s an integrated capability embedded in a broader supply chain management suite or tool. It can service specific use cases along with supply chain functional operations. Providing real-time insights and alerts to today’s most pressing issues facing healthcare providers, distributors and suppliers. • Inventory Overview • Purchase Order Overview • Supply Chain Constraints • Material Management • Supplier and Distributor Scorecard Surgence can be launched quickly and at a fraction of the cost of other digital platforms. Reach out to schedule your demo today. https://bit.ly/4bdXDCi #wearesurgence.com

Redefine Your Brand’s Potential with Xigi's Digital Solutions At Xigi, we specialize in providing bespoke digital marketing strategies that drive measurable success. We understand that high-performing businesses require more than just generic solutions. Our approach combines updated technology with industry insights to deliver results that matter. Whether you're seeking to enhance brand visibility, improve customer engagement, or maximize ROI, our team is committed to delivering strategies based on your unique business goals. Leverage your business with us to prioritize precision, innovation, and long-term growth. Reach out today for an exclusive consultation and discover how Xigi Tech can take your business to new heights. #LeadershipSolutions #DigitalMarketing #BusinessExcellence #ExecutiveMarketing #StrategicGrowth #XigiTech #Xigi #LeadershipSolutions #TailoredStrategies #DigitalInnovation

🚀 Elevate Your Business Operations with CompaxDigital 🚀 In today’s fast-paced digital landscape, agility and efficiency are crucial for staying competitive. CompaxDigital’s BSS is here to help you achieve just that – a cutting-edge solution designed to transform and elevate your business operations. 🌟 Why CompaxDigital? Our BSS platform is crafted to streamline and enhance your business processes. Key features include: - Seamless Integration: Effortlessly connect with various systems for a unified operational flow. - Real-time Insights: Access actionable data to make informed decisions and elevate service delivery. - Enhanced Customer Experience: Offer top-notch service with a user-friendly interface and comprehensive support features. - Scalability: Adapt and expand smoothly in response to evolving business needs. 📈 Whether you're looking to cut operational costs, boost customer satisfaction, or scale efficiently, our solutions provide the flexibility and tools necessary to reach your objectives. 🔗 Explore how CompaxDigital's BSS can transform your operations: https://lnkd.in/ga6yB9W8 #DigitalTransformation #BSS #BusinessOptimization #TechSolutions #CompaxDigital #Broadband #FTTH

Sd-wan , a game changer for your network if you have multiple stores or offices… read more in our blog below

🌐💼 The global digital transformation market size was valued at $695.5 billion in 2023 and is projected to reach $3,144.9 billion by 2030, with a Compound Annual Growth Rate (CAGR) of 24.1%. 🚀🏃♂️ These figures send a clear message: the future of business is unmistakably digital. 😊 Why is this shift critical? Because digital transformation enhances efficiency, agility, and customer satisfaction. It's not just about technology; it's about reimagining your business for the digital age. Companies that adapt thrive, while those that don't risk falling behind. 💡 As you consider getting DSM services the choice of partner is paramount. MAGNOOS Digital Service Management (DSM) stands at the forefront of this revolution, offering cutting-edge solutions tailored to your business needs. From IT & Enterprise Service Management to DataOps and ServiceOps, MAGNOOS DSM ensures your transition is seamless, secure, and scalable. 🌊 Embrace the digital wave with MAGNOOS by your side. #DigitalTransformation #BusinessFuture #Efficiency #Agility #CustomerSatisfaction #Technology #DigitalAge #Adaptation #Innovation #DigitalServiceManagement #ITManagement #EnterpriseManagement #DataOps #ServiceOps #SeamlessTransition #SecureTransition #Scalability #MAGNOOS #DSM

🔍 𝐌𝐲𝐬𝐭𝐞𝐫𝐲 𝐌𝐨𝐧𝐝𝐚𝐲: 𝐀𝐫𝐞 𝐘𝐨𝐮 𝐀𝐡𝐞𝐚𝐝 𝐨𝐟 𝐘𝐨𝐮𝐫 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐨𝐧 𝐘𝐞𝐭? 🔍 In the fast-paced world of Third-Party Administrators (TPAs), staying competitive means leveraging innovative solutions that enhance your processes. Advanced technology can make a profound difference. Imagine a world where: ✅ 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐛𝐚𝐜𝐤𝐞𝐝 𝐛𝐲 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐞𝐧𝐚𝐛𝐥𝐢𝐧𝐠 𝐜𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭, 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐦𝐨𝐯𝐞𝐬.  ✅ 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐡𝐚𝐧𝐝𝐥𝐞𝐬 𝐫𝐨𝐮𝐭𝐢𝐧𝐞 𝐭𝐚𝐬𝐤𝐬, 𝐥𝐞𝐭𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐟𝐨𝐜𝐮𝐬 𝐨𝐧 𝐰𝐡𝐚𝐭 𝐭𝐡𝐞𝐲 𝐝𝐨 𝐛𝐞𝐬𝐭.  ✅ 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐚𝐧𝐝 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲 𝐚𝐫𝐞 𝐛𝐮𝐢𝐥𝐭 𝐢𝐧𝐭𝐨 𝐞𝐯𝐞𝐫𝐲 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐬𝐭𝐞𝐩, 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐫𝐢𝐬𝐤𝐬. ✅ 𝐑𝐞𝐚𝐥-𝐭𝐢𝐦𝐞 𝐧𝐨𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐬𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐜𝐥𝐢𝐞𝐧𝐭 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬. This isn't just a vision for the future; it's a possibility today. By integrating advanced technology, you can set new standards for excellence in the TPA industry. Are you ready to lead the charge and showcase true innovation? https://klear.ai/demo/ #Innovation #TPAs #WorkflowOptimization #FutureReady #CompetitiveEdge #MysteryMonday

If your agency is looking to streamline your processes , control, cost and maximize staffing resources, while providing exceptional CX and DX for constituents completing their business with the Government Agency; let's discuss how Navient BPO can help.