CBS NorthStar’s Post

Accountability in staff development: a must-have for success   Do you hold your staff accountable? It's a critical question that every restaurant management team needs to ask themselves. At PocketTrainer, we believe that accountability goes beyond day-to-day tasks — it extends to the continuous development of every team member.   But what about holding line staff and even management accountable for this growth? Are there KPIs in place for staff training? Without these, the path to improvement can become obscured, and the potential of our teams remains untapped.   Neglecting staff development can have tangible consequences, from decreased service quality to a high turnover rate, which ultimately impacts the profitability of businesses.   Let's prioritise our people's progress. Because when they grow, so does our business.   👉 Is your establishment setting the standard for staff development? Let's start a conversation about raising the bar together.   #PocketTrainer #StaffDevelopment #Accountability #RestaurantManagement #KPI #Leadership #Growth

Staff training and development are at the top of the agenda for most F&B businesses. Significant investments are made, plans are drawn, but the loop often remains unclosed.   Accountability in execution is where the true challenge lies.   Without follow-through, even the best plans are no more than good intentions.   Failing to implement staff development measures is akin to paying for your child's education but not ensuring they attend school. Someone needs to be questioned, right?   The issue rarely lies in the quality of the plan but rather in the diligence of its execution.   It's time to reflect: are we, as leaders, ensuring that the blueprint for our team's growth is not just a document but a living, breathing part of our daily operations?   Let's not allow our plans—and our team's potential—to gather dust on the shelf.

Are you facing challenges in creating a strong company culture within your restaurant? Do you have questions about improving employee experience or leadership? ** Have your question featured & addressed in the Nation’s Restaurant News column, “Ask Jill! Develop Your Company Culture” ** I’m here to help! Drop your questions in the comments below and tag me, or email them directly to: askjill@jillraff.com. Together, let’s build a thriving work environment where your team can happily flourish! 🌿✨ Feel free to share this post and invite your colleagues to join the conversation! #AskJill! #CompanyCulture #Leadership #EmployeeExperience #RestaurantSuccess

Innovation thrives when we identify what’s unique about each person and capitalize on it. In #leadership and #workculture, it’s not about fitting everyone into the same mold; it’s about recognizing those individual quirks and talents that make your team special. Think of it like being a chef - you’ve got a kitchen full of diverse ingredients, and the magic happens when you mix them just right. For more, subscribe to my LinkedIn newsletter: https://lnkd.in/gxVpKGZ9 or join our group: https://lnkd.in/gBy4Ck-w #organizationdevelopment #employeeexperience #organizationaleffectiveness Image description: quote from Marcus Buckingham that reads, "Innovation comes from identifying what is unique about each person and capitalizing on it."

Unlock the Secrets of Transformation: 3 Proven Tips for Restaurant Success Did you know restaurants with strong operational excellence practices achieve 20% higher profitability? Yet, 70% of transformations fail due to leadership disconnect and poor communication. At Accross, we've helped countless restaurants overcome these challenges and achieve remarkable results. Here are 3 key strategies for your successful transformation: 1. Empower Your Leaders: Go beyond trust-building with tailored training and data-driven insights. Equip trusted leaders to champion change from within is one of the key drivers of change. Imagine your key staff advocating for new systems, inspiring their teams, and driving progress. 2. Align & Motivate: Instead of generic promises, identify specific benefits for each team member. Whether it's increased efficiency, career growth, or better work-life balance, we ensure everyone sees the "What's in it for me?" 3. Build Momentum: Forget overwhelming disruptions. Create a step-by-step roadmap with clear wins and celebrations. As progress and positive outcomes become the norm, resistance fades, and transformation becomes the new normal. #restaurants #hospitality

People ask me all the time, “How do Chick-fil-A Restaurants do it?” The answer is actually simple, but the execution requires dedication and diligence. They Bet on Talent. Some organizations bet on strategy, location, technology, marketing - all critical - but the most critical is talent. Selecting talent whose character matches the organization, whose competency matches the role and whose chemistry matches the team is the secret sauce. If you want to learn more, check out my best-selling book, Bet on Talent: How to Create a Remarkable Culture that Wins the Hearts of Customers. Available at on-line retailers and always at deeannturner.com. #talent #culture #customerservice #leadership #success

💫If it works for the number one restaurant in the world….💫 It can work for you. Over the next 10 days, I'll share our TOP 10 POSTS from 2023.....here's one I loved from the summer............ I leapt with joy when I read at the beginning of the year Will Guidara talking about “strategy is for everyone” in his book Unreasonable Hospitality. And how Eleven Madison Park (EMP) was one of the first restaurants to bring the whole team in for a strategy day to create this success…..not just the leaders. As you are about to hit the halfway point of 2023. And Q2 is about to end. Is it time to bring the team together for a half-year review? If you want to be the best at what you do. I’m beyond proud to be already working with multiple hospitality companies focusing on their own Strategies for Success mid-way through 2023. If you have any questions on how to make a Strategy Workshop successful, to get shit done (GSD) afterwards….. ask below, and I'll get back to you.⬇️ And imagine if it all went right. P.S. Also, if you need a facilitator, who fully understands your world, to maximise the impact of your strategy to success, send me a message.😁 P.P.S. This original post got; 17 759 impressions 187 likes 36 comments 5 reposts I am beyond grateful, thank you for being here and supporting the mission. #hospitality #success #strategy #leadership

Unlock the Secrets of Transformation: 3 Proven Tips for Restaurant Success Did you know restaurants with strong operational excellence practices achieve 20% higher profitability? Yet, 70% of transformations fail due to leadership disconnect and poor communication. At Accross, we've helped countless restaurants overcome these challenges and achieve remarkable results. Here are 3 key strategies for your successful transformation: 1. Empower Your Leaders: Go beyond trust-building with tailored training and data-driven insights. Equip trusted leaders to champion change from within is one of the key drivers of change. Imagine your key staff advocating for new systems, inspiring their teams, and driving progress. 2. Align & Motivate: Instead of generic promises, identify specific benefits for each team member. Whether it's increased efficiency, career growth, or better work-life balance, we ensure everyone sees the "What's in it for me?" 3. Build Momentum: Forget overwhelming disruptions. Create a step-by-step roadmap with clear wins and celebrations. As progress and positive outcomes become the norm, resistance fades, and transformation becomes the new normal. Ready to unlock your restaurant's true potential? Schedule a free consultation today and discover how we can help you achieve your transformation goals.

Focusing on how the culture of your restaurant affects the well-being and productivity of your staff is something you should do right now. Having a healthy work environment in the 4th quarter might be a game-changer for the success of 2024. Listed below are the 3 reasons why developing a positive work environment is essential in your restaurants. #PositiveWorkCulture #EX2CX #CompanyCulture #Leadership

My best advice to anyone trying to improve restaurant profit. 👇🏼 Start to measure covers per work hour. It will change the way you look at everything. Start with the whole business first. And look for trends. Then look at front of house. Then look at day of week. Then look at part of day. Then look at positions. Then look at hourly. By the time you have finished this process. You will know where, when, and what is happening. And have a much clearer idea of how to improve. And if you aren’t sure how to execute, or want to really understand what I’m talking about. I got you. 👊🏻 Ps. This is hands down the best strategy I have ever used in a restaurant to lower labor cost and improve profit. I work with restaurant groups across North America every day in order to support their efforts to negate rising costs. There is endless opportunity and we see it every day. #restaurantindustry #hospitalityindustry #leadership