Customer Experience Foundation’s Post

Yes and yes. The power of “&” A great leader can create a happy culture & a high performing culture. As Charles Oswald states: one leads to the other. Great CEOs pay attention to culture. My former client, Sergio Resendiz, often talked about the well being of his workforce. And they were high performing too! #leadership #wellbeing #growthmindset #happiness #performance #culture #ceocoach

🌟 Lessons from Grand Hotels' Failures 🌟 Key takeaways on why grand hotels fail from the insightful WSJ article resonate across industries: - Adaptability: Innovation is crucial to meeting changing market demands. - Customer Experience: Exceptional service remains irreplaceable. - Financial Discipline: Prudent financial management is essential. - Cultural Relevance: Authentic, local experiences hold significance. In hospitality and beyond, thriving hinges on adapting, innovating, prioritizing sustainability, excelling in customer service, wise financial management, and maintaining cultural relevance. 🏨💼 #HospitalityIndustry #CustomerExperience #Innovation #Leadership Check out the full article here: [Link to WSJ Article] 📰🔗

Evolution is not just for Marketing and Revenue Management. Long-known for their their charisma and gregarious nature, the Hotel Sales role is also going through a transformation- one where they are becoming the triple threat in having a working understanding of the full commercial space. Last week, Gissell Moronta of Atrium Hospitality shared her take from the Sales perspective of the commercial evolution in our industry. Full interview in the comments... #CommercialStrategy #CommercialObsession #HospitalitySales #HotelTech #SalesEvolution #HotelIndustry #Hospitality

In case you missed it, Principal H. Keith Thompson delivers our latest Hospitality Market Overview. He discusses our reflections on the past and present market and our predictions for the rest of 2024. #AvisonYoungHopsitalityGroup #hospitalitytrends

Reflecting on ALIS and ALIS Design+ this week, the US Hospitality industry is certainly dynamic, and aimed at enhancing the guest experience. My top takeaways: Hospitality is a resilient asset class with momentum (check stock values for evidence) Capital is ready to be deployed, once macro factors align (constant topic among panelists) Authenticity and Localism are prized among guests (not a surprise, but vital) Thanks to all that pulled it all together, and here’s to a strong year for our industry! #hospitalityindustry #hospitalitydesign #hospitality

We are happy to share Hospitality Net publication of a thought leadership byline by our very own Eric Gavin, President of Operations, titled "Reimagining Hospitality: How Brands Are Shaping the Future." In this insightful piece, Eric explores how hospitality brands are evolving to exceed the needs of the modern traveler. Read the full article to dive into the future of hospitality: https://lnkd.in/df_QNsW7 #MakereadyExperience

Big news for the hospitality industry! Read the full press release below.

We recently held our Q2 HDG Legacy General Manager Summit. Our focus on #excellence is key as we come together to elevate our standards and empower our teams. We're not just building hotels, but also building our people. Let's shape the future of hospitality together! #HospitalityLeadership #Florida #BuildingBetterTeams #EconomicDevelopment #brillianceinthebasics #peoplecentric #economicdevelopment 

Big news for the hospitality industry! Read the full press release below.

Truly insightful event last night with Hospitality Titans ™️ panelists. I think we all can agree that just good food is not enough to run a successful hospitality business. It is about the atmosphere, connection and emotions. That is what experience design is all about. Get in touch with Liam Norval or Rupert Culme-Seymour to get to know more about Hospitality Titans ™️ and the next event. #hospitalitydesign #hospitalityindustry #hospitalitybusiness #londonhospitality