Customer Experience Foundation’s Post

Join us on Thursday 26th September at the Savoy Hotel in London where we will be exploring 'The Power of Data in Enhancing Contact Centre Performance' This free event is where CX experts will discuss the importance of how data and automation can revolutionise. If this sounds like something you would be interested in attending then follow the link below and 👉 register today: https://lnkd.in/evq_sKMy #ContactCenter #CustomerExperience #CX #DataDriven #Automation #Efficiency #CustomerSatisfaction #CXLeaders

Join us on Thursday 26th September at the Savoy Hotel in London where we will be exploring 'The Power of Data in Enhancing Contact Centre Performance' This free event is where CX experts will discuss the importance of how data and automation can revolutionise. If this sounds like something you would be interested in attending then follow the link below and 👉 register today: https://lnkd.in/evq_sKMy #ContactCenter #CustomerExperience #CX #DataDriven #Automation #Efficiency #CustomerSatisfaction #CXLeaders

Powerful insights on current customer experience and contact center trends. Download the report now and schedule time to talk to a NRG consultant about ideas on implementation and realizing value for your customers and employees.

Check out our latest CX report from The Northridge Group and discover what other C-Suite executives and business leaders are saying about the current state of contact centers -- and what's to come.

"The goal here is not to replace people with technology but to use that technology to strengthen the relationships that matter most. When businesses blend efficacy with empathy, they craft experiences that resonate long after the interaction is complete," says my colleague, Nick Schroer (and TTEC Digital's Executive Director, Digital Sales). Read more from Nick about personalizing CX in 6 simple steps: https://ttecd.co/4eeFK79 #TTECDigital #Technlogy #HumanConnection #CX #Automation

Discover the ArenaCX Events Calendar: your essential guide to global Customer Experience (CX) events, including conferences, webinars, and more. Ideal for CX professionals and publishers looking to boost their visibility, this curated platform keeps you updated on the industry's latest. Bookmark it as your primary resource for staying ahead in the CX world. #cxevents #cx #globalevents #eventscalendar #business https://hubs.ly/Q02kHkJx0

David Meintjes, Telviva's CEO, speaks about how a cloud-based business communications platform empowers businesses to have more personalised engagements with its customers by bringing context to conversations, enhances productivity and efficiency by enabling automation and communications across multiple channels. Watch the video for more. #cx #customerexperience #customerengagement #cloudcommunications

🎉 I am excited to share Zendesk's 2024 CX Trends Report! 📊 Zendesk's 6th annual report draws on global surveys from 20 countries involving thousands of participants. 🌍 It identifies 2024 as a critical year for significant shifts in CX . 🚀 Over the next few weeks, I will share some exciting things we have identified. This year, we're delving into the future of customer experience, highlighting ten groundbreaking trends. 🌟 In the rapidly evolving world of CX, 2024 marks the beginning of the Intelligent CX era, driven by AI 🤖 and advanced data capabilities 💡. We have identified 10 key trends and categorized these transformational changes into 3 categories: 1️⃣ AI & Intelligent Experiences 2️⃣ Data & Trustworthy Experiences 3️⃣ Next-Gen & Immersive Experiences So, my dear network of experts, imagine a world where chatbots evolve into AI-powered digital agents. 🌐 A world where CX leaders take the lead in driving data privacy 🛡️ while using AI and personalization at scale to be a driving force in delivering outstanding and unmatched experiences. We're on the brink of such breakthroughs and transformation. 🌅 CX leaders who adapt to this new world will win and create substantial competitive advantages and be the winners. 🏆 If you want to know more about the trends and how they can transform your business, make sure to follow me or download the report yourself. 🔍📈 #Zendesk2024 #CXTrends2024 #CustomerExperience #DataPrivacy #DigitalTransformation #InnovativeCX #FutureOfCX #CXLeadership Mischa Meyer | Anna Bjärenäs | Katja Christensen | Christopher Arnst | Andre Hoekstra | Paul van de Sande https://lnkd.in/dha_AzYz

Experts suggest using real-time analytics to track communication performance, allowing for informed improvements. Modern enterprises often overlook this, relying on outdated methods. Share your thoughts or try our solutions with a Free Trial! #VoIP #Innovation #CustomerExperience #VoIPFeatures #BusinessCommunication #TelecomSolutions #CustomerSatisfaction #TechInnovation #VoIPTechnology #EnhancedCommunication #BusinessGrowth #DigitalTransformation #TelecomTech #UnifiedCommunication #CX #VoiceOverIP

Discover the ArenaCX Events Calendar: your essential guide to global Customer Experience (CX) events, including conferences, webinars, and more. Ideal for CX professionals and publishers looking to boost their visibility, this curated platform keeps you updated on the industry's latest. Bookmark it as your primary resource for staying ahead in the CX world. #cxevents #cx #globalevents #eventscalendar #business https://hubs.ly/Q02kHkxj0