Customer Experience Program at Seton Hall University’s Post

In my role at BeLive, adopting technology and AI isn't just about adopting new technologies—it's about reimagining how we serve our customers. AI enables us to anticipate trends, personalize experiences, and streamline operations with precision. Picture this: Using AI to predict customer preferences in real-time, offering personalized recommendations that truly resonate. From deploying chatbots for seamless customer service to leveraging predictive analytics for smarter inventory management, every decision is geared towards enhancing the shopping journey. My article on Fast Mode talks about how we harness AI to create intuitive, personalized retail experiences that are secure. Together, let's shape the future of retail with innovation and empathy. Read more here: https://lnkd.in/gufW9x5H #RetailInnovation #AIinRetail #PersonalizedShopping #FutureOfRetail

In the age of online shopping, personalized recommendations are key. But how can a chatbot, lacking human intuition, understand your desires and suggest the right product? --> Decoding Your Mood: Chatbots are equipped with sophisticated algorithms that analyze your words and the way you express them. They look for keywords with emotional connotations – excited about "luxury," frustrated with "cheap," or curious about "eco-friendly." Additionally, they analyze sentence structure and punctuation. Exclamation points might indicate excitement for a bold new look, while hesitant questions could suggest a need for reassurance about quality. --> Tailoring the Experience: By deciphering your tone, the chatbot tailors its product suggestions. Feeling adventurous? It might showcase a trendy new gadget. Expressing budget concerns? It can highlight value-driven options. This personalized approach fosters a sense of connection and increases the likelihood of finding something you truly love. --> Beyond Words: Advanced chatbots can even analyze emojis and voice inflections (if using voice chat) to get a more nuanced picture of your mood. Imagine expressing frustration with a bulky laptop bag. The chatbot, understanding your annoyance, might suggest a sleek, lightweight option, exceeding your expectations. --> The Power of Tone: By reading between the lines, chatbots bridge the gap between technology and human connection. They use sentiment analysis to create a more personalized and ultimately more successful online shopping experience. Explore solutions that can help you personalize your customers' online journeys and watch your sales soar! #AI #Ecommerce #Shopify

🚀 Dive into the future of retail with conversational commerce! 💬 Experts predict an astounding $142 billion surge in sales driven solely by AI-powered chatbots. But what's the secret behind this unprecedented growth? Statistics reveal a game-changing shift: 91% of consumers prefer brands offering personalized shopping suggestions, transforming mundane online transactions into tailor-made adventures. Conversational commerce is rewriting the rulebook. In 2024, chatbots are poised to revolutionize the retail landscape with a staggering $142 billion in projected sales. It's not just about transactions; it's about forging meaningful connections. Imagine this: chatbots seamlessly respond to queries, suggest complementary products, and effortlessly guide you through checkout. The entire shopping journey becomes seamless, enjoyable, and, dare I say, delightful. This human touch fosters loyalty, enticing customers to return for more than just products—they crave the personalized, pampering experience. With each recommendation feeling handpicked for you, it's no wonder that 80% of online shoppers seek that personal touch. Friendly chatbots aren't merely a passing trend; they're rewriting the shopping narrative, turning mundane tasks into lively conversations with your trusted shopping companion. Here's the clincher: conversational commerce boasts a staggering 70% boost in conversion rates, while personalized recommendations drive a 30% increase in average order values. Compare that to the dismal 69.23% cart abandonment rate in traditional online stores—it's nothing short of revolutionary! (Source: Juniper Research, eMarketer) The future belongs to personalized, friendly shopping experiences—from cookie-cutter recommendations to conversations that feel like catching up with an old friend. It's a win-win, keeping customers delighted and sales soaring. Don't take my word for it—let the stats speak for themselves! 📊 #ConversationalCommerce #RetailRevolution #Zigmentai

Exciting developments ahead in the world of online retail! As we progress through 2024, a significant evolution is on the horizon, one that promises to reshape how consumers interact with e-commerce platforms. The convergence of Conversational AI with site search is poised to become the cornerstone of this transformation, revolutionising the way retailers engage with their customers. Read more from our Head of Growth, Sandra Judd ⬇ #ConversationalAI #CX #RetailInnovation #ecommerce #retailtech #digitalengagment

Google testing new tools for a more personalized #shopping experience Google is experimenting with new product discovery elements, including generative AI for product search and virtual try-on technology. Google is piloting new product discovery elements designed to give users a more personalized shopping experience, including: Style recommendations. Brand preferences. Generative AI for product search. Virtual try-on technology. Why we care. These features offer businesses new opportunities to showcase their products and engage with high-value consumers who are likely to be more inclined to make purchases, thanks to a personalized shopping experience tailored to their specific preferences. Read more https://lnkd.in/gD_cd9qQ

7 Ways Retailers Are Using Generative AI To Provide A Better Shopping Experience #GenerativeAI is revolutionizing the #retail experience, offering enhanced #shopping assistants, realistic #virtual try-ons, concise customer #review summaries, #immersive #metaverse #stores, personalized customer journeys and #products, and innovative in-store experiences, shaping a future where shopping is not only more interactive but deeply #personalized. https://lnkd.in/eXiuGYbg

Matt Whitmer’s recent article explores how you can strike the right balance between personalization and privacy with AI-driven voice and messaging. Matt highlights the leading ways that businesses can leverage AI to create personalized customer experiences without losing transparency. Providing key tips to consider, this resource offers the insights you need to create personalized experiences that draw in customers and keep them coming back. Read the article in Customer Think, a leading customer service publication: https://bit.ly/4d8J17X #Mosaicx #CX #CustomerExperience #PersonalizedCX #CustomerLoyalty

AI is revolutionizing retail, turning shopping into a highly personalized, immersive experience 💫. These technologies, from AI-driven product recommendations to seamless customer service via chatbots, meet and exceed consumer expectations 🤩 Check out our blog to see how AI enhances user engagement, fosters brand loyalty, and drives remarkable business growth 👉 https://hubs.ly/Q02mcL0b0 #CustomerExperience #BrandEngagement #BrandLoyalty #AI

Generative AI (GenAI) technology is transforming the digital shopping experience for consumers, boosting engagement and brand loyalty. InformationWeek dives deep into the advantages of GenAI in online retail experiences for both businesses and consumers. Matthew Gertner, Founder and CEO of AI-powered 3D configurator provider Salsita offers his expertise in this piece. “If you can get rid of the thumbnails, which is not conducive to finding the right product, and replace it with something much closer to the offline purchasing flow, where you’re given a limited set of options, it’s clear to you what the differences are between products and if you can ask questions or get advice, you can feel confident about making a purchase,” says Gertner. “This technology is so impactful that you have to consider the whole UX.” Explore more insight here: #SlicedBrand #TechPRAgency #Techpr #publicrelations #PRAgency #retail #GenAI #ecommerce #conversationalcommerce #Salsita #generativeAI #onlineshopping #onlineretail

How Conversational AI Shopping Assistants Are Enhancing Customer Experience 🛍 In the fast-paced world of retail, consumer expectations are constantly evolving, and brands must find new ways to deliver a seamless, personalized shopping experience. Two standout examples of this innovation come from Walmart and Amazon, both of which have successfully integrated AI-powered assistants to enhance the shopping journey. 1. Walmart Walmart, one of the largest retailers globally, has implemented a conversational AI assistant that revolutionizes how customers search for products. The AI allows shoppers to interact with the platform in a natural, human-like manner. For example, a parent planning a themed birthday party can simply type, “Help me plan a unicorn-themed party,” and the AI provides product suggestions across multiple departments, including costumes, decorations, and cakes. This streamlines the shopping process, eliminating the need to conduct multiple searches and drastically improving customer convenience. Walmart’s assistant uses natural language processing (NLP) to understand specific queries, making it easier for customers to get tailored suggestions quickly. This personalized interaction not only increases customer satisfaction but also boosts conversion rates by simplifying the decision-making process. 2. Amazon's Rufus Amazon, another retail giant, launched Rufus, an AI-powered conversational assistant, available to U.S. customers through its shopping app. Rufus is designed to assist with everything from product recommendations to specific searches, helping customers make more informed choices. For example, users can ask questions like, “What’s the difference between OLED and QLED TVs?” or “Which coffee machine is easiest to clean?” Rufus pulls relevant product details and customer reviews to provide well-rounded, personalized answers. Rufus takes the concept of customer engagement to the next level by offering real-time advice based on individual preferences, weather conditions, or even past orders. It also helps users compare products, making the shopping experience more interactive and efficient. Both Walmart and Amazon demonstrate the power of conversational AI in enhancing customer experience by: ✨ Personalization: AI tailors product recommendations to the user’s unique needs, making the shopping experience more engaging. ✨ Efficiency: These assistants reduce the number of steps a customer has to take to find the right product, improving overall convenience and boosting sales. ✨ Interactive Experience: By providing natural, conversational interactions, customers feel as though they are speaking to a personal assistant, building stronger brand loyalty. As more companies adopt these tools, we can expect the retail landscape to continue evolving toward more intelligent and intuitive consumer interactions. Interested in how #AI can enhance your retail business? Let's chat! #ai #genai #nlp #llm #retail #shoppingassistant