Customer Institute’s Post

#CX is not an approach, function, process, etc. but a mindset! Lynn, in the 5th episode of TheXTpodcast shares great insights backed by real life examples, on how CX Aligned strategy and execution can amplify your customer #Acquisition, #Retention, and business #growth! Must Watch! #CustomerExperience #CustomerService #CustomerSupport #CustomerSucess #DigitalExperience #DigitalTransformation #NPS #CSAT #Strategy #Sales #Marketing #Brand #positioning #BrandPromise

Happy CX Day! Here's a little inspiration. Even though I wrote Extraordinary Experiences several years ago and some of the stories & examples may be out of date, the principles still apply. Enjoy! #CX #CXDay #ExtraordinaryExperiences #CustomerExperience #CustomerService

If you are interesting in joining the Global CX Community then all the links are included in this post. It is free to join and if you and your team would benefit for getting more personalised deeper, insights, 121s, mentoring and advice, then the professional option is also available, so check it out and let us know what we can do to help you and your CX teams thrive.

Imagine a CX partner who truly understands your business needs. Stop imagining and start experiencing! Hear directly from our customers about the InMoment difference. #CustomerExperience #CX #InMoment https://hubs.li/Q02t7hKD0

Hello Everyone! October is here! We have a spooky line up for you this month. Catch some of the best CX stories and take away some amazing CX tips and insights. Follow us for all the good stuff. #Simplify360 #October #Promo #CX #CXTeams #CXTips

CX INSPIRATION Thank you #BINA for inviting me, was indeed pleasure to talk to and exchange views and expertise with distinguished professionals and experts in CX field. My contribution was about how #Slovenskasporitelna stands with its clients in difficult times of ever increasing fraud attempts. Our approach in this matter is based on 3 key elements: 1/ #education of clients, campaigns (web, tips, tests, CRM and even ATL campaigns, videos...) 2/ elaborate #fraudpreventionsystem, which prevents as much as two thirds of attempted fraudulent transactions, authorised by clients, which would ultimately fall into the wrong hands, thus saving millions for clients yearly 3/ #cybersecurityinsurance for clients, which covers risks of falling victim to fraud attempts, which is a unique and innovative solution at the market (and yet very affordable one). Fight with criminals on behalf of our clients is neverending, yet we were at least able to inspire each other 🫶

Have you ever felt your CX insights were overlooked? Join our webinar on October 16 with Ragna Ghoreishi, where we’ll discuss how to make your voice heard at the board level. Let’s bring the importance of CX to the forefront! Register here: https://hubs.la/Q02RP-6c0 #Artiwise #CustomerExperience #CX

Providing a great experience to all your customers is extremely important. What to think about when providing inclusive experiences? We're here to explain! Watch the full Masterclass here: https://hubs.la/Q02j6L0Z0 #cx #customerexpereince #accesssibility #inclusiveexperiences #businessdevelopment

Connecting EX to CX: Bridging internal strategies with external goals for exceptional experiences! #Ncri #GreatPlacetoWork #Canada #EXandCX #EmployeeExperience #CustomerExperience #ConnectingDots #WorkplaceHarmony #CX #cx #canada #employexperience #employexperiencedesign #employexperiencedarchitects #lifeatncri

In commercial real estate, understanding tenant needs is crucial. A robust Voice of Customer (VoC) program can help organisations: - Maximise Occupancy: Align spaces with tenant demands to keep properties fully leased. - Boost Retention: Address tenant concerns quickly, leading to higher lease renewals. - Enhance Experiences: Improve amenities and services based on real time feedback. - Drive Informed Decisions & Investments: Invest wisely by understanding tenant priorities. In today’s commercial real estate market, a VoC program isn’t optional—it’s essential. #CommercialRealEstate #VoiceOfCustomer #TenantExperience