Customer Institute’s Post

If you are interesting in joining the Global CX Community then all the links are included in this post. It is free to join and if you and your team would benefit for getting more personalised deeper, insights, 121s, mentoring and advice, then the professional option is also available, so check it out and let us know what we can do to help you and your CX teams thrive.

Imagine a CX partner who truly understands your business needs. Stop imagining and start experiencing! Hear directly from our customers about the InMoment difference. #CustomerExperience #CX #InMoment https://hubs.li/Q02t7hKD0

Have you ever felt your CX insights were overlooked? Join our webinar on October 16 with Ragna Ghoreishi, where we’ll discuss how to make your voice heard at the board level. Let’s bring the importance of CX to the forefront! Register here: https://hubs.la/Q02RP-6c0 #Artiwise #CustomerExperience #CX

Going through the experience of CX surveys, don't you get the feeling that they are focused on departmental KPIs rather than truly capturing your experience? It's time to start re-imagining CX surveys! #CustomerExperience #CX #CXSurvey #VoiceOfTheCustomer #NetPromoterScore #NPS #rNPS #CustomerEngagement #CustomerSuccess #FeedbackMatters

Going through the experience of CX surveys, don't you get the feeling that it is all about what matters to the company and not so much about what matters to you? It's time to start re-imagining CX surveys! #CustomerExperience #CX #CXSurvey #VoiceOfTheCustomer #NetPromoterScore #NPS #rNPS #CustomerEngagement #CustomerSuccess #FeedbackMatters

Does your CX survey really capture the voice of the customer?

Is your CX delivering a consistent, frictionless experience at every touchpoint? Here's how to ensure your CX isn't a sticking point: https://bit.ly/4cErog9 #CX #CustomerService

CX can be hard to measure, because it’s based on intangibles like loyalty. Luckily, there are many ways to figure out how customers are feeling. http://spr.ly/6045RW0Sb #CX #CustomerExperience

Imagine wasting nearly 6000 hours of your team’s time on unproductive tasks every year. That’s what is happening right now in hundreds of companies because of flawed approaches to customer experience (CX). We commissioned TRA Research to survey more than 300 Australian and NZ organisations about their existing CX & EX strategy and technology and where they are planning to invest or make changes in the future – and a lack of efficient CX processes one of the big gaps. Find out how Datacom can help build better experiences: https://lnkd.in/gAt3ARgz #EX #CX #EmployeeExperience #CustomerExperience #ExceedCustomerExpectations #TRAResearch #Australia Adele Sheers James Johnstone Dean Fox

Businesses intent on elevating their customer experience (CX) teams face the increasingly common question of how to blend technology and the human element. With technology forging ahead, finding the right mix becomes more critical when lasting positive customer interactions come into play. Read here on how to leverage tech and talent for optimal CX in 2024: https://hubs.la/Q02CWC5y0 #cx #customerexperience #tech #bpo #talent #militaryspouse #remotework