CSIA Customer Service Institute of Australia’s Post

This week marked a significant milestone for Fortem Solutions as the first Tpas England training session was delivered to our Site Managers from across our LHP, Hull and Birmingham contracts. During the session key elements of customer care and proactive complaint management was explored, highlighting our commitment to providing exceptional service to our customers. Here's a peek at what the training workshop included: 🛠 Importance of Customer Care: ✔️Understanding external drivers and what's expected. ✔️Exploring what makes truly outstanding customer service and its impact on our business. 🗣 Communication Skills: ✔️Equipping our team with high-level communication skills essential for effective customer engagement. ✔️Highlighting the importance of listening skills to better understand and address customer needs. 💡 Proactively Dealing with Complaints: ✔️Shedding light on the significance of complaints ✔️Delving into the role of the Ombudsman, investigating complaints, and best practices for early resolution. ✔️Emphasising the importance of analysing and learning from complaints to continuously enhance our service. This training session represents our dedication to continuously improving our service and standards. We're excited about the positive impact this will have on our interactions with our customers. Here's to raising the bar! 🌟 #CustomerCare #ComplaintManagement #ContinuousImprovement #Fortem #CustomerExperience Andrew Brown Julian wright

Customer service is a dynamic field that requires a versatile skill set. Here are the top 5 skills every successful customer service professional should master: 1. Empathy: The ability to understand and share the feelings of others can turn challenging situations into positive experiences. 2. Problem-Solving: Customers expect quick and effective solutions—being resourceful and creative is key. 3. Communication: Clear and concise communication ensures that customers feel heard and valued. 4. Patience: Some situations require you to stay calm under pressure, especially when dealing with upset or frustrated customers. 5. Adaptability: Every customer is different—being able to adjust your approach based on the situation will help you excel. At ICSRM, our Customer Service Certification program hones these skills, preparing you to deliver world-class service in any industry. #CustomerService #ProfessionalSkills #CareerDevelopment #ICSRM

Peek into Our Latest Skills Programme on Customer Service! Ever wondered what goes into creating a top-notch customer service training programme? Watch our exclusive behind-the-scenes video to see how we prepare to deliver excellence! #LeapInstitute #CustomerService #CareerDevelopment #SoftSkills

🎨The Importance of Excellence in Customer Service🖼 Customer service is more than just solving problems—it’s about creating meaningful experiences. Excellence in customer service means listening, empathizing, and going the extra mile to make people feel heard and valued. What sets great service apart is the human touch. Small gestures, clear communication, and genuine care make a lasting impact. When we focus on delivering that kind of service, it doesn’t just benefit the customer—it energizes teams and builds strong, lasting relationships. Every interaction is an opportunity to make a difference. Let’s aim for excellence with every customer, every time. Meirc Training & Consulting #CustomerServiceExcellence #HumanConnection #CustomerExperience #EmpathyInService #Cairo

Successfully completed customer service fundamentals course

Imagine it's Monday morning, and before your first sip of coffee, an email lands in your inbox from an irate customer. They're angry, they want answers, and they're NOT happy!😡🤬 Instead of it being a horrible start to your week, what if it was a great opportunity? An opportunity to show off your skills. An opportunity to increase customer satisfaction. With our Managing Difficult Customer Situations Instructor-led training, it can be!🙂 This HDAA Training day will give you an insight into the mechanics of difficult behaviours and how you can develop and implement simple yet effective strategies to better manage these situations. You will learn how to change a negative situation into a positive one that builds trust, boosts satisfaction, and leaves customers feeling valued. A well-handled problem can turn a bad day into a win—for both the customer and you! The next course is on 8th October, don't miss it: https://lnkd.in/gf2Sf7By #customerserviceexcellence #ITSM #helpdeskworld #customerexpert #upskill #professionaldevelopment #happycustomer

🌟Building Trust Through Quality: ISO 9001 Certification🌟 In an increasingly competitive business landscape, organizations across industries are striving to differentiate themselves by delivering products and services of the highest quality. Quality is not just a buzzword; it's a cornerstone of success in today's market. Customers expect nothing less than excellence, and their trust in a brand is heavily influenced by its ability to consistently meet or exceed their expectations. This is where ISO 9001 certification comes into play. ISO 9001 is an internationally recognized standard for quality management systems (QMS). It provides a framework for organizations to establish, implement, maintain, and continually improve their quality management processes. ISO 9001 certification signifies that a company has met the requirements of this standard, demonstrating its commitment to quality and customer satisfaction. In this comprehensive guide, we'll explore the importance of ISO 9001 certification in building trust through quality, its key principles, benefits, implementation process, and how organizations can leverage it to gain a competitive edge in the market. At UQSR Global, we understand the importance of quality and customer satisfaction. That's why we're committed to achieving ISO 9001 certification and delivering products and services of the highest standard. Join us on this journey as we build trust through quality and strive for excellence in everything we do. Website- www.uqsr.org Mail- info@uqsr.com Call- +91-9289429600 #iso9001 #isocertifications #uqsr #uqsrglobal #qualitymanagement #iso9001certificationEdited 

CUSTOMER SERVICE TRAINING COURSE! (Customer Service Skills) How to Be GREAT at CUSTOMER SERVICE! https://lnkd.in/ePgQCYA6 #customerservice #trainingcourses #customerserviceskills

This is the result of the first assessment of my diploma in customer service certificate course. The assessment is based on the learning in module 1 and module 2 of the training. It is not over yet!

Aurm is now ISO certified! We are thrilled to announce that we have been certified with ISO 9001:2015 and 27001:2022 - certifications that are globally recognized for strong quality management, information and data security, customer satisfaction and continuous improvement. What does this mean? As an organisation that protects our customer’s wealth, we need to meet and exceed their expectations everyday. These ISO standards help us ensure strong processes and systems for managing our quality, keeping customer satisfaction high and building a culture of continuous improvement in our operations. 👉🏽 Quality Management: ISO 9001 ensures consistent high quality in products and services, while ISO 27001 drives quality assurance in information security.    👉🏽 Customer Satisfaction: ISO 9001 keeps customer satisfaction at the fulcrum of our products and services. ISO 27001 prioritizes confidentiality of customer data and information. 👉🏽 Continuous Improvement: Both ISO 9001 and ISO 27001 require us to keep getting better over time. We use feedback loops to help identify, control and improve our processes, creating a culture of ongoing improvement.  Getting our systems and processes in order right from day 1 is critical in a business like ours, to build trust with our customers and partners. A huge shoutout to Ananda Rao Moram and the entire Aurm team, whose hard work made this possible. Intertek #customersatisfaction #datasecurity #quality  #excellence #SO9001 #ISO27001