Customer Success Hive’s Post

Sometimes, the career you've spent years working towards can turn out to be a nightmare. The work you thought you would love makes you dread coming in every day. The “exciting environment” is not all that exciting anymore. All too quickly, feelings of burnout can become amplified when you’re not enjoying your work. ______________ For many mid-career professionals, a pivot into customer success was just what they needed to break out of the matrix. Worried that you don’t have the experience to change careers? Don’t be! You probably have more transferable skills than you realize. And for the last 10-20% you’ll need to make the leap, there’s RecastSuccess. ______________ You deserve to enjoy your career. If customer success sounds like just the change you need, we’re here to help you get there. There’s no time like the present! Join our March Bootcamp to help kickstart your Customer Success career! See link in comments.

Curious if you're ready for a new role in Customer Success? In our upcoming webinar, we’ll discuss how jobs like Technical Account Managers and CS Operations are changing the field. We’ll explore these new career paths and help you understand if making a change is the right direction for your career. Register here: https://hubs.ly/Q02Q2fzl0

My Dear #CCOs, There are 3 things you can do daily to improve your team's performance. 1. Personalized Check-ins: Connect with each team member daily, not just to assign tasks, but to understand their motivations, challenges, and aspirations. This personal touch fosters trust, boosts morale, and fuels productivity. 2. Embrace Continuous Learning: Make learning a daily priority for yourself and your team. Stay updated on industry trends and technologies. Encourage your team to learn daily, fostering adaptability and excellence. 3. Cultivate a Growth Mindset: Encourage your team to embrace challenges, learn from failures, and continuously improve.Cultivate a culture of resilience and innovation for exceptional results. Until next time, share what you are doing. What's working for you and what's not working? ……………………………………. First time seeing my posts? I’m on a mission to empower Customer Success. I post regularly about: ✅ Proactive Customer Success Mindset ✅ Customer Success Leadership ✅ Ways to Improve CS Operations 🔔Hit the bell to not miss a post 👩🏽🏫Want to improve your CS operations?- click the link in my profile #cco  #customersuccess #customerretention

Something exciting is coming on Monday! Hey wonderful LinkedIn community, Our team at Carly Agar Training has grown a lot lately, and I’ve caught myself thinking often about how I started helping Customer Success job seekers in the first place.. One of the main reasons I got into career coaching was to make Customer Success more accessible to career transitioners from other fields AND to help experienced Customer Success professionals rediscover what they love about their CS careers. While doing that, I wanted to make sure that I was consistently providing high-value FREE content to everyone who was kind enough to listen to what I had to share. That’s why I’ve decided to invest more time and attention in one other channel of mine where I can support Customer Success professionals like you to reach their career goals quickly, confidently, and sustainably... ⚡ Think: FREE exclusive information about my personal and professional journey, lessons from my experience in Customer Success and business development, industry insights, client stories, job search tips, and so much more… And if you want to be one of the first to find out what this exciting update is, drop your name and email in the link below [in the comments], and you’ll know first thing on Monday! Do you already have any guesses what it is? Tell me in the comments below ⬇️ - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Hi! I’m Carly Agar, a Customer Success career coach with 10+ years of industry experience, and I help career transitioners AND experienced professionals land their next dream role in Customer Success. Check out my LinkedIn profile to access tons of free resources and to find out how my team and I can help you reach your Customer Success career goals. #jobsearch #customersuccess #careercoach #customersuccesscoach

I know I took a while to finalize the details. But never late, we have good 14 days to register and confirm. The customer success career coaching sessions will be held on 8th June in Toronto. Request to please register here: https://shorturl.at/gJwDy I welcome everyone, who is passionate about Customer Success, who want to build their passion and career in Customer Success, who want to grow in their career of Customer Success, who want to network and meet peers in town in Customer Success, who want to come and give back to the world of Customer Success. Please share the post and spread a word. More details will follow and have the important details in the URL above and also in comments. Looking forward. #customersuccess #csm #careercoaching

💡I have been upskilling and exploring different certifications, and I made the realization that regardless of which company I have worked for or the positions that I have held, I have always been customer-centric. 💎 I treat my customers as humans first, because feelings influence behavior and decisions. Behavior is communication. Empathy is key. It’s critical to listen to the words and actions of my customers so I know how to help them. From my days as a shift supervisor at Starbucks, to working remotely with economically disadvantaged students and families, I remain human-centered and data-informed. Just finished "Move into a Customer Success Career" by Robbie Kellman Baxter! Check it out: https://lnkd.in/g_SNETkn #customersuccess, #careertransitioning.

Exciting Update on My Journey as a Certified Customer Support Specialist! I recently completed a transformative Customer Success Manager (CSM) course, diving deep into essential skills that are crucial for driving customer success. Here are some key takeaways: Advanced Listening Strategies: Mastering active listening to truly understand and address customer needs. Data-Driven Decision Making: Emphasizing the importance of tracking customer success metrics and KPIs to inform our strategies. Customer Success Plans: Exploring core principles and key elements necessary for effective planning. Internal Customer Advocacy: Focusing on cross-functional collaboration and overcoming challenges in advocacy. Leadership Development: Enhancing my leadership skills and understanding the value of networking and community engagement. Thank you to CustomerSuccessU.org for this incredible opportunity to elevate my CSM journey. I’m excited to apply these insights to drive customer success and satisfaction. #CustomerSuccess #CSM #ProfessionalDevelopment #Networking #CustomerAdvocacy

Join us next week for a webinar with Practical CSM!

🔎My Job Search Adventure: Embracing Resilience and Growth 🌱 The job search journey continues with unexpected twists. Despite on occasions being told I would go through to the next stage, I’ve faced disappointments—not being put through, receiving “no” responses after follow-ups or no feedback at all. While frustrating, these moments have been invaluable learning opportunities. Recently, I conducted a mock QBR, reigniting my passion for the Customer Success Manager (CSM) role. Reconnecting with the skills and strategies essential for customer success, even after a 12-month break from CS, felt great. Kudos to the panel who played their part superbly to challenge me. 🙏 This experience has reinforced the importance of resilience and managing expectations. Growth comes from embracing the process and understanding that not everyone operates at the same level. I’ve learned to value the journey, knowing that staying true to myself is key. Much like customer success, my job search is about seeking feedback, growing from experiences, and striving for continuous improvement. Just as a CSM supports customers, I am committed to understanding and bettering myself through this journey. Thank you to everyone who continues to support and encourage me. Your feedback and insights are invaluable, and I am grateful for the growth they inspire. #JobSearch #CustomerSuccess #Resilience

Have you ever dreamt of escalating your career from a Customer Service Representative to a Manager? Here's how I did it. ⬆️ #CareerGrowth #SuccessJourney Climbing from a Customer Service Representative to a Customer Success Manager is an exciting journey. It may seem daunting, but with the right strategies, it's achievable. Here are some critical steps: #Upskill by taking advanced courses. #Gain diverse experiences to build resilience. #Build a strong network for opportunities. #Master sales techniques to stand out. #Demonstrate leadership during challenges. #Network actively for knowledge and connections. With determination and resilience, let's fuel our careers for success. #CareerGrowth #SuccessJourney Did you find this post valuable? If so, please give it a 'like' 👍 or share it with someone who might benefit from it. Do you have any further thoughts, questions or personal experiences to share on this #CareerGrowth journey? Please feel free to drop a comment below ⬇️. And remember to give me a follow for more career tips! Let's keep fuelling each other's success. #SuccessJourney #CareerGrowthTips #CareerDevelopment #CareerAdvice #ProfessionalGrowth #CareerPath #SuccessTips #CareerJourney #CareerProgress #LeadershipDevelopment #PersonalGrowth