CXPA Middle East’s Post

Check out this new blog from Markus Nispel of the Office of the CTO at Extreme Networks: 💥 https://lnkd.in/ePrEbSR8 💥 The true power of #AI lies in its ability to create entirely new experiences for all stakeholders involved. Imagine a scenario where every interaction, whether it’s with a customer, partner, or vendor, is seamlessly integrated and enhanced. Extreme Networks

Harness the power of AI and unlock business-transforming outcomes at #PegaWorld iNspire 2024. This is where Infinity '24 is unleashed to turbocharge productivity and optimize everything. It's all building to this. Register now at PegaWorld.com. #pegaworld

📍Today, we joined forces with Roboyo for a standout event in Melbourne, where Ruby Pulvirenti and Radu Musteata from DRUID AI and Keldo Gliana and Dan Cooke (Roboyo) shared their experiences. Our speakers discussed the benefits of using DRUID's platform, which is already rethinking communications in #retail, #BFSI, #healthcare, government services, and other industries. Interested in joining us on our journey to redefine communication with #AI? (👇Details in the comments)

While #AI itself is exciting, the new tools Cisco announced at #CiscoLive to make adoption easier are even more exciting. When I say they’re transformative, I’m not joking! Find out what’s on the way and how it can help here. #MachineLearning

💡 From negotiating contracts to identifying new suppliers during lockdowns, AI is revolutionizing how some companies operate in the face of supply chain disruptions. Learn more about the transformative impact of generative AI. https://lnkd.in/dzhTqkHK #ArtificialIntelligence #SupplyChain

Key takeaways from @Davos and a reflection of how companies can continue to navigate the #AI landscape responsibly. #WEF24

“CX aware AI can do things that are way beyond human capacity - but the goal is not just to replace human agents with AI.” Interesting statement during Barak Eilam’s opening address for the 1000+ people attedending NICE Interactions International 2024 today. Especially as customers in attendance apparently represent more than 1.5 million agents globally. NICE is aiming to help its customers overcome the ‘Experience perception divide’ - a metaphorical disconnect between organisations and their customers - with its ‘CX aware’ CXone Mpower offering. Capabilities include interaction memory analysis, intent identification, and proactive initialisation of actions. Keen to see some of the above demonstrated live during the rest of the show. #NICEi2024 #CX #customerexperience #ccaas #artificialintelligence

💡 From negotiating contracts to identifying new suppliers during lockdowns, AI is revolutionizing how some companies operate in the face of supply chain disruptions. Learn more about the transformative impact of generative AI. https://lnkd.in/dzhTqkHK #ArtificialIntelligence #SupplyChain

🌐 Networks are evolving and becoming increasingly complex, presenting new challenges for CSPs. At Ericsson we recognize the need for innovative solutions to effectively manage these environments and enhance user experiences. I am excited to share our latest developments in rApps—RAN automation applications designed to simplify and optimize network management using AI and machine learning. 🎬 In our new video, we explore how rApps are enabling operators to transform their operational processes, consolidate automation applications, and break free from siloed approaches. Discover how Ericsson is leading the way, setting the stage for a more agile, innovative future in telecommunications: https://ow.ly/lAfo50THyyM #rApps #Telecoms #AI #NetworkAutomation #Innovation