cxpartners’ Post

Organisations are innovating faster; customer expectations are changing more frequently and it's more important than ever that organisations stand out from competitors. In previous additions of Customer Centricity Month, we've covered the fundamentals of using our Customer Centricity Model and shown how customer centricity can help organisations to become more resilient. This year we are taking it up a level and looking at what's next for organisations. Across the month of November, we are holding a series of events that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction. Hear from experts and leaders as they discuss how emerging technologies and shifting consumer expectations are redefining what it means to be customer-centric. Join us at Customer Centricity Month 2024, where we will take you from understanding the fundamentals, to delivering the future of Customer Centricity. Customer Centricity Month is brought to you by Sopra Steria Next and cxpartners. Take a look at the full agenda and sign up now! https://lnkd.in/e4NDWai5

Join us this November in collaboration with Sopra Steria Next, for a series of insightful webinars on the importance of customer centricity in your organization. Research shows that businesses adopting a customer-centric approach are more likely to achieve: 😊 Higher Customer Satisfaction 💰 Improved Financial Performance 🏆 Competitive Advantage 📈 Opportunities for Growth Reserve your space now! https://lnkd.in/eSX6Sg9k

Discover the many ways organisations can innovate through prototyping. Prototyping is a designer’s old friend. But organisations aren’t benefiting from it as much as they could. Join us for October's Lunch and Learn webinar with Chloe Langan & Sam Stevens to discover how organisations can make their prototyping more impactful. Reserve your space now! https://lnkd.in/eB7jx4g7 📅 When: 30th October ⏰ Time: 12:30 - 1:15 🖥️ Where: Online In this lunch and learn we will; 💡 Share examples of prototypes that break the stereotypical mould 💡 Show you how to convince decision-makers to invest in rapid prototyping 💡 Explain the tangible steps to take that’ll make your prototyping more impactful #webinar #prototyping #UserExperience #UX

Have you reserved your spot for Customer Centricity Month 2024, starting on November 6th? Every Wednesday in November, we have an exciting lineup of key speakers ready to share valuable insights on Customer Centricity. In collaboration with Sopra Steria Next, we’ve organised four exceptional webinars to keep you ahead of the curve, fostering sustainable growth and ensuring customer satisfaction. Join us each Wednesday in November as experts and leaders discuss the following topics: Week 1: Innovation and Design in 2025 Week 2: Shaping the Future with Data, AI, and Customer Centricity Week 3: Expert Panel: Driving Success with a Customer-Centric Culture Week 4: The Future of Customer Centricity Here’s your three-step guide to get ready for Customer Centricity Month: ✅ Check out the full agenda for all four free webinars every Wednesday in November. ✅ Sign up for each of our four free webinars starting from November 6th. ✅ Follow Sopra Steria Next to keep up to date with our Customer Centricity Month Updates! Find out more about each session and register your place now! https://lnkd.in/eSX6Sg9k

Customer Centricity Month 2024 is approaching and this year we are focusing on what's next for organisations. Together with Sopra Steria Next, we've lined up four brilliant webinars that will help you stay ahead of the curve and ensure sustainable growth and customer satisfaction. Every Wednesday throughout November, 11am - 12pm, we will be joined by experts and leaders in their field. Across the month, we will look at: Week 1 - Shaping the Future with Data, AI, and Customer Centricity Week 2 - Innovation and Design in 2025 Week 3 - Expert Panel: Driving Success with a Customer Centric Culture Week 4 - The Future of Customer Centricity Find out more about each session and register your place now: https://lnkd.in/eSX6Sg9k

In today's world of UX, workshops are a crucial way for teams to collaborate, innovate, and make decisions. As a UX Consultant at cxpartners, Henry Bacon has had the opportunity to plan and facilitate many workshops, both internally and with clients. In this article, he shares some of his top tips for how to plan and run effective workshops. Whether you're new to it, or an experienced facilitator, read on to find out how you can make your next workshop a success. https://lnkd.in/eiEx_yK3

Our brilliant colleagues at Sopra Steria Next are speaking at SDinGov today alongside The Scottish Government. Come along to the session at 3:30pm to learn about design futures, about shaping policy direction, and how to make methods such as design futures pragmatic and actionable in challenging circumstances. Their talk, 'Poking the future to design better policy', is definitely one you won't want to miss! https://lnkd.in/eee-Ws_h #SDinGov #policy #designfutures

The FCA’s Consumer Duty review exposed key blind spots, particularly around value and customer understanding. To stay ahead, businesses need to shift their focus to drive compliance and ensure better customer outcomes. Curious how to close the gap? Read our new blog from Stu Charlton. https://lnkd.in/dgBApqzh

We are thrilled to announce that you can now register for Customer Centricity Month 2024! We invite you to reserve your place at Customer Centricity Month - a month-long series of free webinars designed to take you from understanding the fundamentals, to delivering on the future of Customer Centricity. Brought to you by Sopra Steria Next and cxpartners. Sign up now for free webinars every Wednesday throughout November, 11am - 12pm. https://lnkd.in/eE5djWDB #webinar #event #customercentricity #userexperience

For September's Lunch and Learn webinar, we will be joined by our brilliant colleagues at Sopra Steria Next for their talk on "Using Technology to Deliver Sustainable Outcomes". Discover how cutting-edge technologies are being harnessed to drive environmental and social responsibility, reduce carbon footprints, and promote sustainable business practices. Learn from success stories and gain practical insights into integrating sustainability into your own organisation. This talk is a must-attend for anyone committed to making a positive impact on the planet through innovative technological solutions. Sign up now to hear from Avinash Lunj, Andrew Grigg and Kevin Macnish, PhD, CIPP/E! https://lnkd.in/dZu7whAH