CX Today’s Post

𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝘄𝗶𝘁𝗵 𝗘𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰 𝗔𝗜 🚀 The latest update to Inflection's LLM brings a new era of customer interactions. Infused with emotional intelligence, this GenAI solution delivers more positive, human-like interactions that boost customer satisfaction and retention. Businesses with high customer service volumes, stand to gain significantly: ☑ 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲: Personalize product recommendations, resolve order issues with empathy, and create a seamless shopping experience. ☑ 𝗧𝗲𝗰𝗵 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Troubleshoot complex issues with patience and understanding, reducing frustration and improving resolution times. ☑ 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹𝗶𝘁𝘆: Offer attentive, personalized tailored concierge services, enhancing guest experiences from booking to checkout. Imagine your chatbot not just answering questions but truly connecting with customers, 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘁𝗿𝘂𝘀𝘁 𝗮𝗻𝗱 𝗹𝗼𝘆𝗮𝗹𝘁𝘆. That's the power of Inflection's AI. Ready to elevate your customer service? Explore the possibilities of this cutting-edge technology! Let our experts at 11:59 guide you through your ideas and help you build proof of concepts quickly: https://lnkd.in/gFNuscJ9 #AI #GenAI #LLM #CustomerService #CX #CustomerExperience #Empathy #Innovation #Tech #FutureOfWork #1159ai #ReadyForTomorrow #BusinessOptimization #CustomerRetention #Growth Source: https://lnkd.in/gQmS5Mad

🤔 Curious about AI's role in customer experience? Explore how Bakstage AI incorporates IBM WatsonX AI to personalize CX, redefining interactions for businesses worldwide! 🧠 Discover here: https://lnkd.in/ePU3vVwG 🤝 Follow Geekflare for more tools and resources like this. #AI #CustomerExperience #Personalization #IBMWatson #CX #TechInnovation #GeekTech

🚀 How AI is Revolutionizing Decision-Making in Call Centers In today’s fast-paced world, delivering top-notch customer service is more critical than ever. Traditional methods are no longer enough. That’s where AI Call Center Solutions step in, transforming the way decisions are made in real-time. From automating routine tasks and improving quality assurance processes to leveraging predictive analytics and providing actionable insights, AI is helping call centers operate more efficiently while improving customer satisfaction. Want to learn more about how AI can boost your call center's performance? Check out our latest blog for an in-depth look: https://lnkd.in/em5ztgZS #AI #CallCenterSolutions #CustomerService #PredictiveAnalytics #ActionableInsights #CX #AIAutomation #CustomerExperience #CallCenterTech #BusinessIntelligence #BusinessInnovation

Exciting news! Acquire BPO has been featured in a CMSWire article as one of the top resources for customer experience management in this era of AI technologies. This reflects our commitment to driving impactful innovation in AI-powered customer service. Read the full article here: https://lnkd.in/gpwZGTNA #AIInnovation #CXManagement #AcquireBPO 

Disrupting CX with GenAI GenAI is set to disrupt customer experience (CX) in subtle and profound ways. Its creative and generative capabilities that closely resemble human output along with the ability to generate synthetic data are beyond the scope of traditional AI. Importantly, GenAI uses a conversational tone that takes agent empowerment to a different level. Gartner predicts 80% of customer service and support organizations will be applying GenAI to improve agent productivity and CX by 2025. Companies are fervently experimenting with use cases and research finds that a connected agent strategy improves contact center efficiency by 30%.  While GenAI is good to act as an assistant, it is still not mature enough to demonstrate human-like agency. Even as businesses figure out the right use cases and ROI, the action on the ground is more important than intent and a well-formulated strategy around CX is the key as that is where the biggest learning, refining, and impact will accrue. For more insights, hear it out from our CEO, Kapil Godani. https://lnkd.in/gjMBgHNi #GenAIRevolution #CustomerExperienceTransformation #AIInnovation #GenAIPromise #TechDrivenCX #FutureOfCustomerService #TransformativeTech #AIForCX #GenAIAdvancements #CustomerJourneyEvolution

AI chatbots are pivotal in modern customer service, but their effectiveness hinges on continuous improvement through user feedback. #AIChatbots #CustomerService #MachineLearning #UserFeedback #TechInnovation #DigitalAssistance https://lnkd.in/dipZm9aw

Discover the Future of Customer Support: Unveiling the Power of Generative AI and LLMs. Explore how Ambilio's cutting-edge systems redefine service, offering tailored solutions for enhanced customer experiences. Revolutionize your approach to support with advanced technology. Read more: https://lnkd.in/g9PDsXN6 #generativeai #largelanguagemodels #customerservice

💡 Revolutionize Your Contact Center with Agentless Automation 💡 The future of customer service is here! Our latest blogpost explores how AI is transforming contact centers by automating interactions and improving efficiency. Learn how to enhance your customer service while reducing costs and increasing satisfaction. Discover the benefits and strategies for implementing agentless contact centers: https://lnkd.in/eWc3qtFj #CustomerService #AI #ContactCenter #Automation #TechInnovation #TeneoAI

Embracing AI!? The discourse between leveraging GenAI and human touch in customer support is at the center stage. With 83.29% of businesses prioritizing AI in their strategies, most companies have already started integrating it. However, AI isn't here to replace the human touch in customer experience. Instead, it aids in providing quick and efficient resolutions to customer queries, ensuring brands meet customer expectations and satisfaction in the era of generative AI. In our latest blog, we delve deeper into how GenAI is augmenting customer support teams and how you can leverage it too: Augmentation, Not Replacement: GenAI empowers agents, enhancing their efficiency and effectiveness. Automation of Repetitive Tasks: Allows human agents to focus on complex problem-solving, emotional support, and building stronger customer relationships. Upskilling for Better CX: Equipping agents with GenAI capabilities to deliver exceptional customer experiences. Explore more: https://bit.ly/3vl8gTH #technology #customerexperience #ai #jindalx

Generative AI (GenAI) is revolutionizing customer service by enhancing existing capabilities and introducing innovative solutions across the industry. From streamlining processes to improving customer engagement, here are 25 GenAI use cases that showcase its impact: #GenerativeAI #CustomerService #AIInnovation #CustomerExperience #Automation #Verloop