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Conversational AI: 5 Simple Steps to Get Going 🦾 CX Today’s Charlie Mitchell hosts Dvir Hoffman, CEO at CommBox. After an overview of the #conversationalAI market, we share five steps to get your contact center’s AI journey off the ground. These include: 🔴 Identify your top 3 business needs. 🔴 Build your #AI model with quality data. 🔴 Select the right AI offering with this product capability checklist. 🔴 Measure the right KPIs using the right data. 🔴 Start small with a scalable approach. https://lnkd.in/efX8Cyr6 #cx #cxnews #ccaas

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