Cyara’s Post

This webinar focused on assurance of chat bots and AI-led agents is going to be a banger! Don't miss it for the world.

Looking forward to joining an expert panel of #CX experts from @NICEltd and @CallcenterICMI tomorrow to discuss ways to take the contact center from reactive to proactive. Join the conversation!

We’re moving at #Zoom speed to help you keep up with increasing customer expectations in the #CX world. ⚡ Zoom AI Companion is available across all eligible Zoom Contact Center packages at no additional cost for eligible paid plans. Plus, we’re optimizing customer experience beyond the contact center with Zoom Revenue Accelerator and Zoom Events. Here are 10 new CX updates to help you stay one step ahead 👉 https://zm.me/3x0YczV

I love this - We’re moving at #Zoom speed to help you keep up with increasing customer expectations in the #CX world. Zoom AI Companion is available across all eligible Zoom Contact Center packages at no additional cost for eligible paid plans. Plus, we’re optimizing customer experience beyond the contact center with Zoom Revenue Accelerator and Zoom Events. Here are 10 new CX updates to help you stay one step ahead

"We all know voice is important, but what if there’s more we can do?" I’ve spent years working with contact centres, helping them move beyond just voice. It’s not about changing for the sake of it; it’s about seeing what’s possible when you add the right tools. From my experience, even small steps can lead to significant improvements in customer interactions. Our latest blog is a great read if you’re curious about where to start. We cover the common roadblocks and how to overcome them without missing a beat. Check it out: https://bit.ly/46KNify #CX #TechAdoption #ContactCentre

"We all know voice is important, but what if there’s more we can do?" I’ve spent years working with contact centres, helping them move beyond just voice. It’s not about changing for the sake of it; it’s about seeing what’s possible when you add the right tools. From my experience, even small steps can lead to significant improvements in customer interactions. Our latest blog is a great read if you’re curious about where to start. We cover the common roadblocks and how to overcome them without missing a beat. Check it out: https://bit.ly/46KNify #CX #TechAdoption #ContactCentre

🚀 Zoom Unveils Game-Changing CX Updates: Stay Ahead with AI-Powered Features! 🚀 In today’s fast-paced world, speed and efficiency in customer experience (CX) are not just desired; they're essential. Zoom is once again at the forefront, enhancing customer engagements with AI-powered solutions across Zoom Contact Center, Zoom Events, and Zoom Revenue Accelerator. We're excited to share 10 new updates that promise to revolutionize your customer interactions. 📱 Omni-Channel Communication: Embrace the power of choice with new two-way conversations via WhatsApp and direct email responses from Gmail in Zoom Contact Center, meeting your customers precisely where they are. 💡 Enhanced Agent Desktop: Streamline operations and improve resolution times with an all-in-one desktop that brings customer data and insights into a single pane, minimizing the need for app toggling and ensuring a smoother experience for both agents and customers. 🔧 Empowering Supervisors: Boost efficiency with AI-generated sentiment analysis and conversation summaries, enabling supervisors to support agents more effectively and ensuring that customer satisfaction is always at the forefront. 🔄 Seamless Integration and Escalations: Our MultiCaaS approach integrates the employee experience (EX) with CX, allowing for effortless connection between contact center agents and back-office experts, ensuring customers receive the best possible service. 🔒 Secure Customer Payments: Introducing PCI Pal integration for secure, real-time payment data capture, enhancing security and compliance without sacrificing convenience. 🌍 Local Data Residency in the EU: Addressing data residency requirements while delivering innovative customer experiences with local data storage options in the EU. These updates are designed not just to keep pace but to put you one step ahead in the evolving landscape of customer experience. Whether it’s through more personalized service, streamlined operations, or enhanced security, Zoom is here to ensure your business thrives in the AI era. Dive deeper into how these updates can transform your CX: 👉 https://zm.me/3x0YczV #ZoomUpdates #CustomerExperience #AI #Innovation #ZoomContactCenter

Delivering exceptional #CX isn’t easy in today’s fast-paced world. Catch next week's #webinar with this panel of trailblazers, and learn actionable strategies leaders can take to future-proof their contact centers. Register here: https://lnkd.in/e9qBNEtF #webinar #CustomerService #CustomerExperience #ContactCenter #DiscoverGoTo

Want to know why RingCentral's AI-first contact center, RingCX, is flying off the shelves? Give this article a quick read. If you're looking to revitalize your customer and employee experience, Send me message directly and let's chat!

Today’s #webinar is almost live! ⏰ Join our "Reimagining the Contact Center" webinar at 12:00 PM Eastern to learn how to innovate and transform your contact center operations and take your #CX to the next level 🔗: https://bit.ly/4cOeonZ