EVP - Global Sales Officer, head of sales, alliances partnerships, analysts / advisors relationships and marketing - Financial Services - Capgemini
Trust is the cornerstone of financial success. Firms showing empathy and providing financial wellness see improved customer satisfaction, trust, and sales. Advocating for customers' financial health leads to success in three key metrics: Satisfaction, Loyalty and Cross-Sell. More on this in our latest POV: https://lnkd.in/ejKuufbj #CX #Banking #FinancialServices
Vice President @ Capgemini | Lead Analytics & AI
12moTrust is hard to win and easy to lose, yet is fundamental to an organisation's license to operate, innovate and grow. Frameworks and analysis to really understand and optimise the business and societal benefits of growing trust is lacking in many organisations.