🌀Community Builder & Strategy @ Work It DAILY | Customer Experience (CX) | Operations Optimization | Groover 🪩 | Learning & Development 📚
Have you ever had that lesson in school... The teacher asked you to create a set of instructions for something like making a peanut butter and jelly sandwich. 🥜 🍇 (this was the task our class chose) Then, you had to ask a parent, sibling, friend, or whoever to follow your instructions exactly as you wrote them. It is a sobering, humbling, and pretty hilarious practice. For those who haven't done this, my instructions could say, "Take a slice of bread out of the bag and spread peanut butter on a slice." My sister would then take a slice out of the bag, take the peanut butter container, and slide it back and forth across the bread. I never instructed her to take out a knife and open the jar, stick the knife in the jar, etc. You get the idea. Why do I bring this up? I recently used this exercise when considering navigation tutorials, resources, and support documentation for our community. Take a step back and realize that just because you are so familiar with your platform, materials, and information does not imply that your members will be, too. Did you have a lesson like this? Do you use other practices to help you reframe while building for your community? #communitybuilding #customerexperience #supportteam
Freshman science. Forgot his name!
This is an exercise that everyone should have to do at some point!
Did this with my Chem class, only I had a team write the directions and another team then had to follow them. Wish I had taken some video...absolutely hysterical. My favorite was when someone wrote 'put on the jelly' and they had to put it on themselves...🤣 Huge reminder that we often make assumptions and leave things to interpretation which can lead to completing a task in a way you didn't intend...
The curse of too much knowledge. You have to assume they have none! That game sounds fun!
Operationalizing community with a human touch
7moA similar argument happened many years ago on email CTAs and what to link. 'Click here' was a highly contested debate because what are you clicking? Where is 'here'? Of course, that's probably not a debate anymore but you bet I don't use it. 🤣