Daniel Ejiuwa’s Post

Something happened at my former work place. As a customer service representative, I assisted a large number of customers daily with positive attitude and focused on customer's satisfaction. Before I was recruited into the company, there were two other people who were handling the role. I was originally recruited as a sales representative but was later promoted to a customer service representative in a short while. Before my promotion, one of my colleagues (Customer service rep) had a problem of efficient communication. I realized she wasn't good at all with English. She struggled a lot whenever an English speaking customer came around for either purchases or enquires. One of the events that led to my promotion was one that happened in my boss' presence. A customer came for enquires, my colleague went out to attend to him, she was speaking her English, she knew what she was saying but she wasn't communicating properly. She literally was stuttering. It left the customer unsatisfied, uncomfortable and unhappy. My boss heard all their discussion and asked that I help my colleague outside with the explanation. I went out, stylishly came around and met when the Customer threw another questions to her and then, I came in. I felt the satisfaction from his expression, he felt relaxed and before we could spell jack, he made payment and left, did I mentioned he tipped me and said "Thank you" with a heavy smile? We both came in, my Boss announced the new position of a Customer Service Representative to them and that was one of the reasons that influenced my decision of becoming a seasoned Customer Support, I realised this ability is innate. I sat back and pondered on⤵️ ➡️ What would have happened if I wasn't there to assist? The customer could probably walk away ➡️ How many customers the company has lost due to this 'deficiency' Communication is a great skill in customer service, it is not complete untill there's comprehension and response. Good Communication is imperative in all sphere of life, it is not limited to a particular field/industry. #thrivewithtomide #21dayslinkedinchallenge #virtualassistant #customersatisfaction #therockstarva

𝐇𝐚𝐩𝐩𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐖𝐞𝐞𝐤❗ This career didn’t happen to me by chance—it’s a passion that manifested into a career. Working in customer service has taught me so much: patience, empathy, the power of tone, and emotional intelligence. As our faces differ, so do our attitudes. Every customer brings their temperament, and navigating those differences with grace is the essence of this role. Some days are sweet, and others, well... we thank God. You encounter the full spectrum of human emotions as a customer service representative. But one thing remains true—we show up, regardless of what we’re personally going through. It’s important to remember that behind every service is a person, just like you. Just because an order or transaction went wrong doesn’t mean it’s okay to belittle someone on the other end of the call. 𝑹𝒆𝒔𝒑𝒆𝒄𝒕 𝒊𝒔 𝒌𝒆𝒚 in every interaction, whether you’re the customer or the representative. To my fellow customer service reps: 𝑾𝒆 𝒂𝒓𝒆 𝒕𝒉𝒆 𝒓𝒆𝒂𝒍 𝑴𝑽𝑷, let’s not grow weary in well-doing. Our work is more than just a job—we go above and beyond, problem-solvers, peacemakers, and the bridge between businesses and their customers. We get the reward here, before heaven (lol). So, keep shining, and keep giving your best, because our dedication makes the world of service a better place. 𝑻𝒐 𝒂𝒍𝒍 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔: 𝒍𝒆𝒕❜𝒔 𝒂𝒑𝒑𝒓𝒐𝒂𝒄𝒉 𝒆𝒂𝒄𝒉 𝒐𝒕𝒉𝒆𝒓 𝒘𝒊𝒕𝒉 𝒌𝒊𝒏𝒅𝒏𝒆𝒔𝒔. 𝑹𝒆𝒎𝒆𝒎𝒃𝒆𝒓, 𝒂 𝒍𝒊𝒕𝒕𝒍𝒆 𝒆𝒎𝒑𝒂𝒕𝒉𝒚 𝒈𝒐𝒆𝒔 𝒂 𝒍𝒐𝒏𝒈 𝒘𝒂𝒚. 𝑳𝒆𝒕’𝒔 𝒎𝒂𝒌𝒆 𝒆𝒗𝒆𝒓𝒚 𝒊𝒏𝒕𝒆𝒓𝒂𝒄𝒕𝒊𝒐𝒏 𝒂 𝒑𝒐𝒔𝒊𝒕𝒊𝒗𝒆 𝒐𝒏𝒆. Here's to celebrating you, our valued customers, and the dedicated support team that serves you. #CustomerServiceWeek #EmpathyInService #RespectInCustomerService #HumanConnection #CustomerSupport #BeKind #CSRepsRock #CustomerServiceProfessional

Happy Monday Beautiful Family! As a Customer Service Specialist, I know the importance of starting the week with a clear focus on delivering top-notch service. I have a few core values that drive me: Proactive Problem-Solving: Anticipating issues before they arise ensures smoother experiences for our customers. In-Depth Knowledge: Staying informed about our products and services helps me provide accurate and helpful information. Building Relationships: Developing strong, trust-based relationships with customers leads to long-term satisfaction and loyalty. Efficiency and Effectiveness: Balancing speed with quality to resolve customer issues promptly and thoroughly. Continuous Improvement: Embracing feedback and seeking ways to improve our service keeps us ahead. Here’s to a productive week ahead, filled with impactful customer interactions🎉🎉 What strategies do you use to excel in your customer service role? Let’s share and learn from each other! #CustomerService #MondayMotivation #CareerGoals

Hey fellow Customer Relationship Managers! We know our job is demanding, but don't forget to give yourself a break. This weekend, make sure to take some time for yourself. Relax, unwind, and recharge those batteries. Trust me, you'll come back next week feeling refreshed and ready to tackle anything that comes your way. Remember, taking care of yourself is just as important as taking care of our customers. #SelfCare #WorkLifeBalance #CustomerSuccess

I remember one of those typical Monday morning at the customer service desk, I was gearing up for the day. Little did I know that I'd be dealing with one of the most intense customer service palavas of my career that day. The first call came through. It was an angry customer whose voice was already booming through the headset before I could even greet him. I remember taking a deep breath and telling myself it was too early I had dealt with aggressive customers before, but this one was coming in hot. I knew I had to remain calm. After all, customer service was about defusing tension, not adding to it. I apologize for any inconveniences while maintaining a composed tone but this customer wasn't ready for any apology and he hanged up abruptly My response did little to soothe the customer and the situation. The call left me a little rattled, but i quickly shook it off. It wasn’t the first time I had dealt with someone that upset, and it wouldn't be the last. I made sure to follow up with the right team until the issue was resolved. And after that, my next customer's voice was soft and friendly - almost the polar opposite of the first. This customer's calm demeanor was like a breath of fresh air. After the both calls, I leaned back reflecting on how different the two interactions were. First was aggressive, quick to anger, and needed to be calmed down. While the second was polite, patient, and easy to work with. Both had issues that needed resolving, but the approach was completely different. *** In customer service, you never knew who you were going to get next, a fiery storm or a gentle breeze. But I had learned that the key to handling any customer service palava was adaptability. You had to listen, stay calm, and most importantly, never take it personally. After all, it wasn’t about me; it was about finding solutions, no matter how hot or cold the situation was. As a customer service representative I was always ready for the next call experience 🙂 What was your Customer Service Palava experience like? - please share👇👇👇 #MondayMorning #NewWeek #NewDawn #FreshStart #StayPositive

Hey There! Let's Connect – Experienced Customer Service Rep Ready to Join Your Team! Hey, wonderful LinkedIn community! Are you on the lookout for a friendly and experienced Customer Service Representative to brighten up your team? Well, look no further because I'm here, ready to bring a dash of positivity and a ton of expertise to your organization! Why Me? - Loads of Experience: With 3 years of customer service under my belt, I've honed my skills to perfection and I'm eager to put them to work for you. - Passionate about People: I absolutely love interacting with customers and making their day just a little bit better with every conversation. - Super Solver: Got a problem? Consider it solved! I thrive in fast-paced environments and pride myself on finding solutions that leave everyone smiling. - Great Communicator: Whether it's over the phone, through email, or even in a chat window, I've got a knack for clear, friendly communication that keeps customers coming back for more. - Team Player Extraordinaire: I'm all about teamwork, collaboration, and supporting my fellow team members in any way I can. What I Do: - I'm the go-to person for answering customer questions, resolving issues, and spreading good vibes all around! - Need info about our products, services, or policies? I've got you covered with accurate and helpful advice. - Got a customer with a complaint? No worries – I'll turn that frown upside down in no time! - I'm all about working together with my awesome team to make sure every customer interaction is a positive one. - Oh, and I'm a pro at keeping track of all those customer conversations so we can learn from them and keep getting better. Ready for a New Adventure! I'm on the lookout for a fresh opportunity to bring my passion, positivity, and expertise to a new team. If you think I would be a great fit for your organization, I'd love to chat! Drop me a message, connect with me, or let's grab a virtual coffee – I can't wait to see how we can make magic together! #customerservicejobs #customersupport #customerexperience Himanshu Pandya

"🌟 Delivering Exceptional Customer Service 🌟 Providing top-notch customer service is more than just a job—it's an art! 💼 Whether it's resolving inquiries promptly or going the extra mile to exceed expectations, every interaction counts. Let's strive to create memorable experiences that keep customers coming back for more. #CustomerService #ExceedExpectations #CustomerExperience #ClientSatisfaction #ServiceExcellence #BuildingRelationships #GoingTheExtraMile #CustomerFirst #ClientCare #CustomerRetention" #CustomerSuccess #CareerGrowth #CustomerServiceJobs #HiringNow #CustomerSupport #JobSearch #NowHiring #CustomerCare #JobOpening #CustomerExperience #CareerOpportunity

Managing Difficult Customers: A Guide to Turning Challenges into Opportunities Managing difficult customers can be a delicate art, requiring patience and empathy. Begin by actively listening to their concerns, acknowledging their feelings, and expressing a genuine desire to help. Find common ground to build rapport and focus on solutions rather than dwelling on the problem. Utilize effective communication skills and remain calm, steering the conversation toward resolution. Turning challenges into opportunities involves turning dissatisfaction into loyalty through exceptional customer service. #CustomerSuccess #CareerGrowth 🌟#CustomerServiceJobs #HiringNow #CustomerSupport #JobSearch #NowHiring #CustomerCare #JobOpening #CustomerExperience #CareerOpportunity #ApplyNow

LOVE WHAT YOU DO, AND YOU'LL NEVER WORK A DAY IN YOUR LIFE! I'M A LIVING PROOF: As a customer service and sales superstar, I get to do what I love every day - connect with amazing people and make a real difference in their lives! There's no greater joy than: resolving a challenging issue and seeing the relief on a customer's face answering curious questions and empowering customers with new knowledge introducing customers and potential customers to an amazing product that makes their life easier (and seeing their excitement😄) I'm grateful for the opportunity to work alongside like-minded individuals who share my enthusiasm for delivering exceptional customer experiences and driving sales growth. If you're thinking about a career in customer service and sales, I say GO FOR IT! It's a journey that requires empathy, resilience, and creativity, but the rewards are immeasurable. Let's connect and share our experiences, insights, and advice! #CustomerService #Sales #CareerLove #CSAT

🌟 Embracing the wisdom that "the customer is always right," except, of course, when they're wrong – because let's face it, even superheroes have their kryptonite moments! 💪🏽 After navigating the dynamic world of customer service where satisfaction is key, I've come to appreciate the delicate dance between meeting expectations and guiding customers to the right path. 🔍 Having donned the cape as a Customer Service Hero, I've learned that every challenge is an opportunity for growth. So here I am, on the lookout for a new adventure where I can bring my problem-solving prowess and infectious positivity to a team that values the art of balancing customer delight with reality checks. ☕️ Because, let's be honest, while the customer may not always be right, a cup of office coffee is never wrong. So, recruiters and LinkedIn pals, if you're on the lookout for a seasoned customer service navigator with a knack for turning challenges into triumphs, let's connect! 🚀 #CustomerServiceJourney #CareerAdventure #NewOpportunities