Darden’s Post

🍴The secret to nailing hospitality in your restaurant is in these 4 simple gestures: 1️⃣ Eye Contact 2️⃣ Smile 3️⃣ Warm welcome 4️⃣ Immediate offering of food or beverage Sounds simple, but in the grind of the hospitality industry, these basics can get lost. Who shares my perspective? 🙋♂️🙋♀️ #restaurant #leadership #hospitality

Customer service can make or break a restaurant business, according to our Food & Beverage Manager Xavier Gonet. Writing in Hotelier & Hospitality, Xavier discusses the importance of the customer experience in restaurants, which is often overlooked in favor of menu or ambiance. According to Xavier, the keys to delivering great customer service is understanding their needs, being respectful, good communication and paying attention to the details. While there are challenges, such as dealing with difficult customers or complaints, overcoming them can truly differentiate a restaurant from the competition. 🔗 Read more: https://brnw.ch/21wKYBb #LesRoches #HotelManagement #ThoughtLeadership #Leadership #HigherEducation

Cheers to the Wins: Big, Small, and Everything in Between 🥂 The restaurant industry is a fast-paced, demanding world, and it’s easy to get caught up in the hustle. But one thing I’ve learned is that taking the time to celebrate our wins—big and small—makes all the difference. Whether it’s pulling off a flawless Friday night service, launching a new dish that guests love, or simply getting through a tough shift with our heads held high, these are the moments that deserve recognition. While the big milestones are always exciting, it’s the small victories that really keep your team motivated. Maybe it’s a team members cocktail recipe being featured or the way we all come together during a busy rush. These moments might seem minor, but they’re the foundation of our success. Celebrating these achievements isn’t just about giving ourselves a pat on the back—it’s about recognizing the hard work and dedication that each member of the team brings to the table. Every effort matters, and acknowledging that helps us stay connected and focused on our collective goals. Let’s keep celebrating every success, because each one brings us closer to where we want to be! #TeamWins #CelebrateTheSuccess #RestaurantIndustry #Hospitality #StrongerTogether

🌟 Reflecting on My Experience in the Restaurant Industry Over the years, I’ve had the opportunity to work with many passionate professionals and restaurateurs, and each day I’ve learned something new. One of the most important lessons I’ve learned is that success in the restaurant industry doesn’t just depend on the quality of the food but also on the quality of the relationships built with customers and the team. Investing in people, listening to feedback, and always being ready to adapt have been the pillars that have guided me on my journey. What are the most valuable lessons you’ve learned in your work? #ProfessionalGrowth #LifeLessons #RestaurantIndustry

Transform your restaurant experience with these 4 simple gifts: 1️⃣ Eye Contact 2️⃣ Smile 3️⃣ Warm welcome 4️⃣ Immediate offering of food or beverage Sounds simple, but in the grind of the hospitality industry, these basics can get lost. Who shares my perspective? 🙋♂️🙋♀️ #restaurants #hospitality #leadership

Top Restaurateurs Put Talent in the Right Spot: EVERYWHERE Since the General Manager remains the most important person in a restaurant company, confining them to just one unit doesn’t make sense. Instead, have them help each other. The whole idea of a great General Manager looks like taking ownership of one restaurant, producing outstanding results for guests and employees, and exceeding budgeted SLEBITDA. Top General Managers excel at different aspects of their restaurant. One runs the best prime cost. Another orchestrates top hospitality and service. Still a third sets the pace for exemplifying culture. Why would you restrict that incredible talent to one location when your other restaurants can also prosper from that strength? #restaurateur #restaurant #success #businessadvice

From Fired to Manager of the Year: How Emily Transformed her Restaurant with Mindful Practices www.ValDantzler.com Discover how Emily, a restaurant manager on the verge of being fired, turned her situation around by integrating mindful practices into her everyday life. Learn the strategies that helped her deal with demanding customers and difficult employees, ultimately becoming the manager of the year. #MindfulManagement #TransformingWorkplace #EmployeeEngagement #CustomerServiceTips #RestaurantSuccess #ManageroftheYear #MindfulPractices #WorkplaceTransformation #EmployeeMotivation #RestaurantManagement

From Fired to Manager of the Year: How Emily Transformed her Restaurant with Mindful Practices ValDantzler.com Discover how Emily, a restaurant manager on the verge of being fired, turned her situation around by integrating mindful practices into her everyday life. Learn the strategies that helped her deal with demanding customers and difficult employees, ultimately becoming the manager of the year. #MindfulManagement #TransformingWorkplace #EmployeeEngagement #CustomerServiceTips #RestaurantSuccess #ManageroftheYear #MindfulPractices #WorkplaceTransformation #EmployeeMotivation #RestaurantManagement

What are Gordon Ramsay's 3 x S's to a successful business? 🤔 1. Service 2. Service 3. F$@! Service And the award-winning chef and restaurant owner measures a restaurant by one simple metric... The customers' willingness to come back. 🙌 Agree or disagree with Gordo? 🤝 #customerservice #lifetimevalue #loyalty

Leading with Grace Under Pressure 🌟 As a restaurant supervisor, you're no stranger to the hustle and bustle of a busy service. From managing a team to handling customer inquiries, your ability to lead with grace under pressure sets the tone for the entire dining experience. Let's explore strategies for staying calm and collected during peak hours. How do you keep your cool when the kitchen heats up? Share your wisdom! #Leadership #RestaurantLife #StayCalm