Darlington Building Society’s Post

The Art of the “Hold, Please” 🤨 Ever notice how some people make “holding” feel like an honor… while others make it feel like a punishment? Some customer service reps put you on hold like they’re banishing you to voicemail purgatory. Others? They make it sound like they’re personally ensuring your call is handled with the care of a Michelin-starred chef plating a meal. It’s the same in business—and in life. The way we transition people through an experience matters. Whether it’s: ✔️ Onboarding a new client ✔️ Guiding a team through change ✔️ Just replying to an email The in-between moments are where relationships are won (or lost). So next time you have to put someone on hold—literally or figuratively—remember: It’s not about the wait. It’s about the way you handle it. (And no, playing smooth jazz on loop does not count as customer service excellence. 🎶 😉)

🌟 Above and Beyond! 🌟 As we step into a new week, let’s remember the importance of service excellence and the impact it has on the people (Customers) we serve. Every interaction is a chance to make a difference, create connections, and exceed expectations. (Did we say under-promise and over-deliver?) Customer service isn’t just a role, it’s an opportunity to bring positivity and value into someone’s day. This week, let’s celebrate the spirit of service by going the extra mile, showing empathy, and making each moment count. Start the week with purpose, enthusiasm, and a commitment to making a difference, one interaction at a time. Let’s make this Customer Service Week 2024 a memorable one! 💪💼 Happy Monday and Happy Customer Service Week ahead. #CustomerServiceWeek #MotivationMonday #ExceedExpectations #ServiceExcellence #CustomerExperience

🌟 **Customer Service Week: Going Above and Beyond** 🌟 I’ve always believed that exceptional customer service goes beyond just following the rules.it is about making a real difference in someone's day. Recently, I had an opportunity to do just that. A customer, who was in the hospital, contacted us because of a failed transaction that left her unable to access much-needed funds. the standard procedure was to wait for 24 hours for a reversal. But in that moment, I knew waiting wasn’t an option. I took immediate action, escalated the issue, and ensured we had a resolution . Her gratitude was overwhelming, and it reminded me of why I am so passionate about what I do. I love making customers smile – it brings me an intense sense of joy and fulfillment. This Customer Service Week, I celebrate not just the rules we follow, but the times we can step outside of them to truly help someone in need. To me, that’s what *going above and beyond* really means. #CustomerServiceWeek #AboveAndBeyond #CustomerExperience #Leadership #ProblemSolving #

The value of Customer Service hasn’t diminished, it’s how we go about it as professionals and ensure consistent engagement when interacting with our customers/clients. Understand your purpose and never sell your abilities short. Recognition will be noticed but remember your impact is placed on that customer you just helped. That’s the ultimate recognition. #wellsfargo #customerservice #customerserviceappreciation

Fourth and final tenet for Oxbow. Being responsive shows that you value the needs and concerns of others. Whether in customer service, relationships, or leadership, being responsive fosters trust, satisfaction, and effective communication. It demonstrates reliability and care, ultimately enhancing relationships and productivity. When you're not responsive, it can lead to frustration, misunderstandings, and a breakdown in communication. It may create the perception that you're indifferent or unreliable, damaging relationships and trust. It can result in lost opportunities, decreased satisfaction, and ultimately, negative impacts on reputation and success. I recognize I’m not everyone’s cup of tea but if there’s one universal truth among everyone who knows me it’s I respond. Sometimes it’s with the exact thing someone is looking for and other times it’s just a simple acknowledgment of receipt. Either way, I hate leaving people hanging. To me, being responsive is being dependable and I strive to be a person everyone can rely on.

Being reliable and dependable starts with being responsive.

“The goal as a company is to have customer service that is not just the best, but legendary.” -Sam Walton ACTION OF THE WEEK: Deliver Legendary Service Prioritize the needs and expectations of others and exceed them at every opportunity. Listen to feedback, be responsive and accountable, and go above and beyond to deliver personalized experiences. Deliver legendary service is supplyFORCE Director, ISD, Mike Deerwester's favorite CORE4 action. Comment below how you will commit to living the CORE4 Action of the Week?

Thrilled to be hopping on a plane today to be with the amazing team of Lloyd Companies in South Dakota! I'll be giving my "Customer Service Survival Guide" workshop for their teams. I LOVE giving doing this talk because: 1) Serving today's customer is NOT easy. (Did someone say, "Preach!"?) 2) I intentionally designed it to feel different than other customer service trainings and talks, and to go deeper in some areas. 3) Even though I cover the idea of customer service differently, the team will have some meaty practical strategies that they can implement right away 4) I love helping people help others! Let's go! 🛫

Meet Christopher McIntyre, our seasoned Customer Service Representative at T&S Brass serving you with a smile since June 2022. His everyday mantra in life? “Every new day is an opportunity to learn!" Q: What do you like about working in customer service? A: The ability to talk to different people and provide solutions to a problem or answer technical questions. Every day is an opportunity to learn something new since we offer so many products and ways of customizing things to specific needs. Q: What question do you get asked the most in your role? A: What the cost of an item is and how quickly it can be shipped? Q: What’s the craziest question you’ve ever been asked? A: "Will you send someone from the factory to fix my faucet?" Q: What’s your favorite T&S product and why? A: ECW-3153-MB because it has a matte black finish which gives it more of a decorative look. I also like that it's electronic sensing so there is no need for a manual lever. Q: Your favorite pastime? A: Spending time with family and friends playing bingo or singing karaoke. #MeetOurTeam #CustomerService #TandSfamily #ProblemSolver

🌟 Personalised service flows freely every day at TPS. If you’ve ever chatted with our team, you’ll know that our staff goes above and beyond to ensure you have the best experience possible, meeting all your needs with a genuine smile. 😊 We don't just listen to our customers, we truly understand them! 💯 🌟 While our competitors are busy sending "Dear Valued Customer" emails, we're over here getting to know your specific needs, current challenges, latest projects, and sometimes even your coffee preference! 👉 𝗡𝗲𝗲𝗱 𝗮 𝘄𝗮𝘁𝗲𝗿 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝗳𝗶𝘁𝘀 𝘆𝗼𝘂 𝗹𝗶𝗸𝗲 𝗮 𝗴𝗹𝗼𝘃𝗲? We’ve got you covered. Just ask, and we’ll make it happen. 𝗕𝗲𝗰𝗮𝘂𝘀𝗲 𝗮𝘁 𝗧𝗣𝗦, 𝘆𝗼𝘂'𝗿𝗲 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗷𝘂𝘀𝘁 𝗮 𝗻𝘂𝗺𝗯𝗲𝗿. 𝗬𝗼𝘂'𝗿𝗲 𝗳𝗮𝗺𝗶𝗹𝘆. Go ahead, put us to the test and share your experience! ✋