Dash Farmer’s Post

Healthcare Technology | Digital Transformation | Generative AI | Patient Experience |

8mo

According to research by Customer Management Practice, the top 3 priorities of executives (including those from large companies like Mastercard & Alorica) for 2024-2025 are as follows: #1 - Creating a frictionless CX #2 - Adopting Generative AI technologies #3 - Increasing adoption of self-service Agent retention in contact centers is a close 4th. All of these things point to the adoption of a layer of automation in front of contact centers - regardless of the industry. Get ahead of the curve - automate low level tasks.

4 Comments

Alex Belov

AI Business Automation & Workflows | Superior WordPress Maintenance & Services | Podcast

8mo

Dash, those priorities make sense, but isn't putting automation over human touch a bit risky? How does Belov Digital fit into this future landscape?

Pavithra Lamahewa

Principal UX Consultant @ Precious Studio | Human-Centered AI | EdTech

8mo

Exciting times ahead for businesses with those key priorities in mind!

1 Reaction

Nick Roco

Helping growing businesses increase profits and revenue by installing an "AI-Powered Employee" that works 24/7/365 | DM me "Automate" and I'll show you how to install one in your business

8mo

Exciting trends ahead!

1 Reaction

Ahmad ALhuwwari 🇵🇸🇵🇸

CX/UX Senior Consultant | Independent Contractor, UX/CX Trainer | Mentor | Evangelist | Manager.

8mo

Impressive insights on the future priorities for executives! 🚀

1 Reaction

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