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Made it to the top of the Lake District with my trusty sidekick in tow! Who knew scaling mountains was so similar to crafting loyalty programs at Reward? Both require a good sense of direction, some strategic thinking, and the occasional treat to keep us going. At Reward, we use historical transaction data to help retailers boost customer engagement and loyalty. It's all about winning that share of wallet and increasing spend frequency, kind of like trying to convince my dog to choose the high road for our walk. We aim to tailor experiences that make our partners' customers feel right at home, just like my dog does on a comfy couch after a long hike. #Reward #LoyaltyPrograms #DataDrivenSuccess

Since my last post about celebrating customer loyalty got a grand total of… one comment😅, I thought I’d just go ahead and share what I did to celebrate anyway. To mark an amazing 10-year partnership, I hopped in my car with a giant personalized cookie (because who doesn’t love a good sugar rush?). Whether or not size matters is debatable—but when it comes to gestures, I love celebrating IRL. The best part? This wasn’t a one-time thing. As my book-of-business grows, I’m discovering more and more customers at Omnia Retail have been with us for years. Want to know why so many retailers and brands trust Omnia Retail as their pricing strategy partner? 🚀 Check out our success stories in link shared below 👇 #customerloyalty #pricing #retailers #dynamicpricing

Learn from the best! Gabrielle Noakes from Dixxon Flannel Co. and Richard E. from Parkfield Commerce shared their insights on achieving long-term success with Okendo Loyalty at our recent Customer Workshop in NYC. Dive into the highlights in our recap! #SuccessStories #OkendoLoyalty #CustomerWorkshop

McDonald's employees often handle situations where customers are unsure about ordering through up-selling, cross-selling, and down-selling strategies. Employees may offer recommendations based on customer preferences or previous order history, which McDonald’s can track using customer databases. For instance, if a customer seems undecided, an employee might suggest a combo deal (cross-selling) or encourage a larger size for a small additional cost (up-selling). This approach ensures a personalized experience and maximizes customer satisfaction while increasing sales, based on insights from the company's marketing database. McDonald's Cross Selling Up-selling georgebrown college #mark2033

Are you experiencing slow months during the summer period? As temperatures soar, retailers face unique challenges. But did you know, prioritizing customer loyalty can be your secret weapon? From tailored promotions to stellar customer service, learn how investing in loyalty now can pave the way for thriving seasons ahead. Let's make this summer count - read all about our tips for enhancing summer sales on our blog post here: https://lnkd.in/dmcg7hME #BusinessStrategy #CustomerRetention #SummerSales

Are you looking to gain powerful visibility into your grocery chain’s performance? By integrating customer feedback and operational execution insights—across Mystery Shopping, surveys, checklists, and Reputation Management—you can spot issues (like long checkout lines or product gaps) early and fix them before they hurt your bottom line. Here’s how a combined data approach helps you stay ahead: ✅ Fewer Bottlenecks Catch problems—like crowded aisles or low stock—right away, so you can tackle them before they become major setbacks. ⚙️ Smarter Upgrades Whether it’s a new layout, better signage, or self-checkout stations, know exactly how each change impacts customer satisfaction and employee workflow. ⭐ Higher Ratings Identify what drives your five-star reviews—like staff helpfulness, store cleanliness, or product freshness—and use those insights to elevate every location. Curious how it all works? Check out our Reputation Management software: https://hubs.ly/Q034Hbdv0

The holiday season is here—a time for celebrations, gatherings, and increased demand for refreshing beverages. Are you prepared to meet the needs of your customers?🎄 At RC Cola, we understand the importance of standing out during this busy season. From eye-catching holiday displays to limited-time packaging designs, we’re here to help you maximize sales and drive customer engagement. Read more tips on how to make the most of the holiday season on our blog: https://hubs.ly/Q02_LSpx0

This year we decided to ‘only’ onboard 15-20 new brands. And it’s a smart and strategic decision 🎯 Could we take on more brands from an operational perspective?  Probably. We have the: 🏢 Warehouse space 🔄 Processes 👷 Staff to take on potentially 30-40 new brands this year. But we wouldn’t be able to deliver a personal customer experience to each one 💁♂️ And to us that’s everything. Our customer retention rate is very high 🤝 And I believe our personal service plays a big role in this. And we want to make sure it stays that way 👊   Which is why we set a limit of new brands for 2024 to ensure we can deliver a personal service to all our customers - both existing and new - as we grow. And to me that's just smart business 💡

### Leveraging Seasonal Promotions for Small Business Growth The holiday shopping season offers a critical opportunity for small businesses, particularly in Northwest Arkansas. A noticeable trend is emerging where local retailers utilize this period to not only drive sales but also build robust customer loyalty. Special events like Small Business Saturday play a pivotal role in transforming first-time visitors into repeat customers, illustrating the power of well-timed promotions. Furthermore, businesses like In Season in Bentonville and Presley Paige in Fayetteville are capitalizing on this moment with attractive discounts and customer-focused services, resulting in a significant sales boost and increased engagement. In light of this, how can small businesses strategically utilize holiday promotions to ensure enduring customer relationships and steady growth? What tactics have been most effective for your business during peak shopping seasons? Share your experiences and let's discuss how small businesses can optimize their strategies for the holiday season.

Another retailer bites the dust.  RIP Party City.  Although definitely not the SOLE reason for closing, customer retention has definitely played a role.  Check out my 2025 Customer Retention Playbook.  Based on McKinsey data, customer loyalty is so low at retailers that they're willing to jump to a cheaper competitor.  It was the only retention stat that grew from Q2 2024 to Q3 2024.  Inflation, consumer confidence, and debt definitely didn't help.  But when customers bail, that's the death blow. What do you think about Party City's demise? --- Follow me for the secret email, SMS and retention strategies of the top ecommerce brands. #emailmarketing #ecommerce #retentionnation