Our Managing Director - Managed Operations, Stacey Tomasoni, explains why companies need to move away from a focus on traditional success measures like SLAs and focus on the impact technology can have on experiences and productivity. Our new 2025 business outlook research reveals that business leaders are increasingly focusing on these areas and the opportunities they present, with workplace productivity as the #1 priority for 2025 and customer experience coming in at #3. Read the research highlights or download the full report for more insights: https://lnkd.in/gMEV3_pq #Technology #LookBeyondToday #ExceedCustomerExpectations #ThriveTogether #Experiences #Productivity
Thanks for sharing Datacom Stacey Tomasoni - when partnering workplace productivity and customer experience are key towards delivering success.
Here here! Well put Stacey Tomasoni.
Academy IT
2mo
Insightful
Adam Hewitt
2mo
Business outcomes are typically delivered by multiple teams across multiple business units and even multiple companies/service providers. How do you know which area contributed to the success of that outcome, or more importantly understand which area/s prevented a successful outcome, without metrics and setting targets for those metrics? I don't see this as an either/or scenario. Metrics and SLA's underpin business outcomes and give you the intelligence to ensure that the outcomes are on track.
Mentor | Coach | Enabler | Strategic Partner Advisor
2moSo true, IT is a business enabler and traditional SLA's are becoming ever more irrelevant in today's business world! Focusing on the business outcomes, employee productivity and using IT solutions to drive growth is key.