DaveKlinkConsulting.com What’s your company mission? Last week I mentioned in a post there are 3 to 4 really important things companies need to do to foster success. This week’s post will focus on, what I would consider, one of the top items to have in place. One of the most important things I learned on summer vacation (40 years in healthcare) is the importance of a company mission. A company’s mission can ensure a culture of performance, consistency in employee behavior, and clarity of what’s important (companies of any size – it’s important in companies of 10 employees to 70,000+). I use the word ‘can’ ensure all those things because having a mission statement alone means nothing if no one lives it. If a company doesn’t have a meaningful and clear mission (statement), then what do employees use as a compass when making decisions or figuring out a proposed outcome? Well intentioned employees will do the best they can but there will not be a consistency of what’s important, or outcomes that support company goals. I worked for an amazing company (MedExpress Urgent Care) that grew from 40 to 250 locations in my tenure and was extremely successful (patients and the P&L support that statement). How? There was clarity in expectations surrounding the mission. We were all responsible for the execution and measurable outcomes (our performance was judged based on the outcomes of these expectations). The best example of this is how the CEO and leadership rallied everyone in the organization around the mission: “Great care, fast, in a warm and welcoming environment”. Side note, still burned into my brain even after leaving there 7 years ago. At the time, I was a Vp of Operations responsible for 100 or so locations. I had clarity of responsibility and duty. Having the statement alone isn’t good enough of course. You need to tie the mission to measurable outcomes. There are always plenty of measures that are important (and need to exist) but boiling it down to some of the most important from the mission statement was simple at MedExpress: Great Care – defined from surveying patients leading to a Net Promoter scores per location and provider. We used these scores to coach and reveal opportunities and successes at each location. Fast – defined by something we called “Through-put time”, time the patient spent in the center from check-in to check-out. Living the mission, it wasn’t unusual for the CEO to call me on a Sunday morning asking why average ‘through-put’ time for a certain location was higher than our standard, that’s how much we lived the mission. Warm and welcoming environment – defined by a couple items such as the surveying of patients, how they felt about their experience as well as internal ‘grading’ systems. Of course, these things need to be institutionalized, engrained in the DNA of everyone. The punchline…Organizations need clarity of mission, definition of what’s important, and a culture of accountability surrounding the mission.
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Your No-Cost PEO Broker mpowerpartnersinc.com Redefining HR Solutions, PEO Comparisons, Payroll, Benefits, Workers'Comp. President: MPOWER PARTNERS INC
🌟 𝐑𝐞𝐧𝐞𝐰𝐚𝐥 𝐓𝐢𝐦𝐞 𝐟𝐨𝐫 𝐌𝐞𝐝𝐢𝐜𝐚𝐥 𝐚𝐧𝐝 𝐇𝐑: 𝐖𝐡𝐲 𝐒𝐞𝐭𝐭𝐥𝐞 𝐖𝐡𝐞𝐧 𝐘𝐨𝐮 𝐂𝐚𝐧 𝐒𝐡𝐢𝐧𝐞? Are you dreading the looming renewal time for your medical and HR plans? Don't just go through the motions of renewal – it's time to shake things up, explore your options, and find the best fit for your needs. At MPower Partners, we understand the stress and confusion that often accompany these processes, so we offer you a helping hand and a guiding light. 𝐒𝐡𝐨𝐩 𝐭𝐡𝐞 𝐌𝐚𝐫𝐤𝐞𝐭 𝐰𝐢𝐭𝐡 𝐚𝐧 𝐀𝐥𝐥𝐲 Renewal time shouldn't be a time of dread or uncertainty. Instead, it's an opportunity to reassess your current plans and discover what else is out there. But navigating the market alone can be overwhelming. That's where MPower Partners comes in. With our expertise and industry knowledge, we'll be your trusted ally in the process. Together, we'll explore the options, weigh the pros and cons, and ultimately find a solution that suits your unique needs. 𝐈𝐥𝐥𝐮𝐦𝐢𝐧𝐚𝐭𝐞 𝐭𝐡𝐞 𝐏𝐨𝐬𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 Renewal time is not just about sticking with what you know – it's about shining a light on the possibilities of a better future. With MPower Partners by your side, you'll discover a whole new world of HR and medical plan options from our vast market of vetted providers. Whether it's cost savings, enhanced coverage, or better employee benefits, we'll help you uncover the opportunities that best align with your goals and values. 𝐀𝐥𝐥𝐨𝐰 𝐔𝐬 𝐭𝐡𝐞 𝐏𝐫𝐢𝐯𝐢𝐥𝐞𝐠𝐞 At MPower Partners, we consider it a privilege to support businesses like yours in navigating the complexities of renewal time. Let us take the reins and guide you toward a brighter, more efficient future. Together, we'll transform renewal time from a source of stress into an opportunity for growth and improvement. Don't settle for the status quo. Contact MPower Partners today and let's embark on this renewal journey together. Your brighter tomorrow starts now. www.mpowerpartnersinc.com jwc@mpowerpartnersinc.com
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Field Account Managers bring the plans to life for the members - Whether you’re a broker working to find the best health care solution for a customer, an employer wanting to design a health plan that will fit the needs of a diverse workforce or a member starting the benefits onboarding process, chances are you’ve experienced firsthand how difficult it can be to navigate the health care system. Learn how @UnitedHealthcare Field Account Managers (FAMs) can help.
Field Account Managers: Serving as trusted advisors and advocates for employees
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Whether you’re a broker working to find the best health care solution for a customer, an employer wanting to design a health plan that will fit the needs of a diverse workforce or a member starting the benefits onboarding process, chances are you’ve experienced firsthand how difficult it can be to navigate the health care system. Learn how @UnitedHealthcare Field Account Managers (FAMs) can help. Shout out to our NJ Field Account Managers (FAMs) who are the best in the business!
Field Account Managers: Serving as trusted advisors and advocates for employees
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Open Enrollment is in full swing and as Employers are making their benefit decisions for their employees, it's the best opportunity to consult and utilize a Field Account Manager. One who is skilled and versed in understanding benefits and can help make sure employees understand their options so they can make the best choices for their families. Check out the article listed below, highlighting some experienced Field Account Managers from different markets at United Healthcare.
Field Account Managers: Serving as trusted advisors and advocates for employees
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🎉 𝗙𝗿𝗼𝗺 𝗖𝗼𝗺𝗽𝗹𝗲𝘅 𝘁𝗼 𝗖𝗿𝘆𝘀𝘁𝗮𝗹 𝗖𝗹𝗲𝗮𝗿 | 𝗢𝘂𝗿 𝗪𝗶𝗻 𝗦𝘁𝗼𝗿𝘆 𝘄𝗶𝘁𝗵 𝗮 𝗥𝗲𝗻𝗼𝘄𝗻𝗲𝗱 𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗖𝗹𝗶𝗲𝗻𝘁 ⚕️ At MEDFIRST IMMEDIATE MEDICAL CARE CENTER, managing multiple locations was a juggling act, made even more complex by relying on outdated Excel sheets. 𝗧𝗵𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 𝘄𝗮𝘀 𝗰𝗹𝗲𝗮𝗿: they needed a smarter, more efficient way to handle their scheduling and operations across locations. Enter the partnership of MakeShift and ADP — together we elevated MEDFIRST IMMEDIATE MEDICAL CARE CENTER’s scheduling game. 𝗕𝗲𝗳𝗼𝗿𝗲 𝗠𝗮𝗸𝗲𝗦𝗵𝗶𝗳𝘁 𝗮𝗻𝗱 𝗔𝗗𝗣: 🔄 Schedules were manually managed, prone to errors and inefficiencies. 📂 Excel sheets created confusion and made it hard to manage multiple locations seamlessly. 𝗔𝗳𝘁𝗲𝗿 𝗠𝗮𝗸𝗲𝗦𝗵𝗶𝗳𝘁 𝗮𝗻𝗱 𝗔𝗗𝗣: 🚀 With our 𝙪𝙨𝙚𝙧-𝙛𝙧𝙞𝙚𝙣𝙙𝙡𝙮 𝙞𝙣𝙩𝙚𝙧𝙛𝙖𝙘𝙚, Medfirst transitioned effortlessly to a dynamic, automated system. 🔍 Managers now have 𝙧𝙚𝙖𝙡-𝙩𝙞𝙢𝙚 𝙞𝙣𝙨𝙞𝙜𝙝𝙩𝙨 into scheduling, minimizing errors and ensuring consistency across all locations. 🌐 Our intelligent solution offers a 𝙝𝙤𝙡𝙞𝙨𝙩𝙞𝙘 𝙫𝙞𝙚𝙬, making it easier to manage their entire operation including several locations from a single platform. Partnering with ADP, we provided Medfirst with a tailored solution that fits their unique needs, allowing them to focus on #WhatReallyMatters— keeping employees happy and delivering quality care to patients. Shoutout to the ADP team! Ariane Forget ☁️🚀☀️🌴, Jason Sender, Melissa Daly, Katie Leffel, Brian Philage, Anita Levy, MBA, Maureen (Regan) Tusim, Kara Murray, Chantelle Williams, Dustin Harris, Kelly Eldridge, Jessica Foor. Stressed out having to navigate through complex scheduling? Here’s how MakeShift and ADP can take you from chaos to clarity ➡️ https://hubs.la/Q011xl-H0 #MakeTheShift #PeopleFirst #Scheduling #SchedulingSolution #Schedule #SchedulingandTime #WorkforceManagement #ADPMarketplace #ADP #ADPPartner #Win #Wins #PlatinumPartner #PlatinumPartners #ADPPlatinumPartner
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Let's talk metrics while also celebrating the Carlson ProCare team! Today, we paid our clinical team the highest number of bonuses since we started rolling out our Quarterly Clinical Excellent Incentives program last year. How does the program work? It's pretty simple with two Main Kpis and a few sub Kpis. Qualifying KPI - schedule efficiency- how many of the therapist's available appointments were filled. There are three bonus tiers: 85%-89%, 90%- 94%, and 94%+, each tier has a fixed bonus amount. You will notice that we do not have any additional financial incentives above 94%. There is a reason for this: as a company, we want to strike the right balance, rewarding performance but not incentivizing burnout or compromising the quality of care. Healthcare has become a volume game, and we are working hard to avoid falling into that trap. If we see a therapist or office maintaining efficiencies above 90% we see this as an indicator that we need to hire. The second KPI is our NPS score. Luckily, we have a great partner in Prompt Therapy Solutions Inc, which makes it super easy for us to automate surveys to always capture our patients' perspectives of their experience with our therapists and our facilities. In addition to the scheduling efficiency, our clinical team needs to maintain an NPS score of 88+ to qualify for a bonus. As a company for q2, I am happy to brag that our team posted industry-elite numbers! Facility NPS 90 (and this is before all our office renovations!) Clinical NPs 91 I'm excited to see what our team will achieve in the second half of the year. We plan to be very aggressive, doubling down on quality of care and experience. That said, to do so, we need more great people! For any PTs out there sick and tired of status quo and want to be part of a company committed to disrupting and putting patients first, we are hiring in all offices, and we want to talk to you.
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Founder & CEO at LIVEMED Telehealth™ | Physician | Entrepreneur | HealthTech | AI in Healthcare | Travel Buff
Our Secret Sauce: “Physician Happiness” In the fast-paced healthcare world, the past eight months have been a remarkable journey of growth for us. The picture below is from one of our physician onboarding sessions, where I stand before our newest physicians, sharing the vision that fuels our endeavor—a vision where physician satisfaction is paramount. Notably, we’ve signed over 50 physicians across seven different specialties in just six months, reflecting our expanding team. As a physician, I’ve always wanted a workplace that not only challenges me but also offers a fulfilling and rewarding environment. It is this personal quest that led to the inception of our ‘secret sauce’—a unique blend of ingredients that we believe is the cornerstone of physician happiness : 1. Autonomy: Central to our ethos is granting physicians the autonomy to lead their groups. This empowers them to make decisions that best suit their team and patients, fostering a sense of ownership and responsibility. 2. Flexibility: Understanding the multifaceted lives of our physicians, we offer unmatched flexibility in scheduling. This ensures our physicians can maintain a healthy work-life balance, essential for their well-being and productivity. 3. Production-Based Compensation: Our compensation model is tailored to acknowledge and reward the hard work of our physicians. By aligning compensation with production, we incentivize excellence and dedication, reflecting our appreciation for their commitment. 4. A Piece of the Pie: Beyond financial incentives, we believe in making our physicians stakeholders in our success. As we continue on this exhilarating journey, our mission remains clear: to create an environment where physicians don’t just work but thrive. Our secret sauce isn’t just about making physicians happy; it’s about redefining what it means to work in healthcare, creating a workplace where excellence, satisfaction, and innovation converge. LIVEMED Telehealth™ #hospitals, #digitalhealth #physicianleadership #physicianburnout
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Sure Healthcare aims to provide a flexible, consistent, and top-quality service. For our: 🔹 Communities. 🔹 Service Users. 🔹 Clients. 🔹 Team. But how do we manage & deliver this? ⤵️ Through our Service Levels operations: 1️⃣ We are contactable 24 hours a day, 7 days a week. 2️⃣ Carry out regular performance reviews. 3️⃣ Attend review & feedback meetings. 4️⃣ Deliver on-site-inductions. 5️⃣ Manage holiday requests. 6️⃣ Daily on-site check-ins. 7️⃣ Weekly KPI feedback. 8️⃣ Staff replacement. Being consistent in our delivery & service levels not only ensures that we are consistent in our delivery of care. But it allows our team members & clients to be on the same page, and always feel cared for when partnering with Sure Healthcare. We are committed to providing all with a first-class service 💙
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We wanted to share an inspiring success story from one of our Project X members, Dr. K (deidentified for privacy). They faced persistent recruitment challenges due to bulk billing and the impact of COVID on locums. But with some bold steps, especially transitioning to mixed billing, they turned their Clinic around. Here's what they did: Dr. K made a few key changes, like hiring a full-time Practice Manager, reshuffling staff, and educating both patients and staff about the shift to mixed billing. These strategic moves led to the Clinic reaching full capacity for the first time in 20 years, better time-management, and a 10-15% revenue increase. These changes didn’t happen by chance. They were the result of implementing effective strategies over time. It's one thing to know what to do; it’s completely different to know how to implement them. That’s why we'll be discussing both the strategies and the implementation tactics in our upcoming workshop. Join us on Thursday, July 18th, and we'll show you how you can apply these strategies to your Practice. Here’s what we’ll cover: - Transitioning to Mixed Billing: Learn how to make the shift smoothly and effectively, ensuring both patients and staff are on board. - Effective Recruitment: Discover proven techniques to attract and retain top talent. - Operational Efficiency: Implement systems that streamline your processes, saving time and improving patient care. - Financial Growth: Boost your revenue through strategic changes and better billing practices. Event Details: 📅 Date: July 18th 🕛 Time: 12 PM - 1.30 PM AEST 📍 Location: Online via Zoom 💵 Cost: FREE (Limited seats available) This workshop is packed with actionable insights and tools that can drive real results in your Clinic. Don’t miss this chance to learn from real success stories and transform your Practice. 👉 Ready to make the shift? Register below https://zurl.co/B8aB Secure your spot now and start your journey towards a more successful and efficient Practice. Let’s work together to make your Clinic thrive!
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