Dawna Boone’s Post

I'm finishing my weekly review of the key takeaways by chapter of Embark #bookclub book "Unreasonable Hospitality" by Will Guidara. Chapter 20: Back to Basics +Start with what you want to achieve instead of limiting yourself to what is realistic or sustainable +Serve what you want to receive +Collective focus is what makes a team win This is the book's last chapter, which I have been summarizing over the past 20 weeks. What is your main takeaway?

I'm continuing with my weekly review of the key takeaways by chapter of Embark #bookclub book "Unreasonable Hospitality" by Will Guidara. Chapter 19: Scaling a Culture +Nobody knows what they're doing before they do it +Creativity is a practice - have a system to help you be creative +When you consider expanding in any form, you have to stop and identify what makes your culture unique and decide in advance to protect whatever that is What makes your culture unique? Next week, I'll share the takeaways from THE LAST CHAPTER - Chapter 20: Back to Basics

I'm continuing with my weekly review of the key takeaways by chapter of Embark #bookclub book "Unreasonable Hospitality" by Will Guidara. Chapter 12: Relationships Are Simple. Simple Is Hard. ⭐ You cannot establish any standard of excellence without criticism - a thoughtful approach to how you correct people must also be part of your culture ⭐ No aspect of your business should be off-limits for reevaluation ⭐ New traditions work only if they are authentic - if they fill a real purpose and satisfy a real need Which part of your business are you currently reevaluating? Next week, I'll share the takeaways from Chapter 13: Leveraging Affirmation.

Our Strategic Account Manager, Kelly, recommended "Unreasonable Hospitality" by Will Guidara, and we're diving into it for our next book club read! This insightful read delves into the remarkable impact of going above and beyond to exceed expectations, transforming businesses and relationships alike. Have you read this inspiring book yet? Share your takeaways in the comments! ☟☟ #MarketingAgency #AgencyLife #BookClub

✨ Investing in the Magic of Quality Retreats ✨ When planning a retreat, the temptation might be to cut costs or compress schedules, but compromising on the 'magic'—the quality and engagement of the experience—can undermine the potential benefits. Our recent post explores how investing in high-quality retreats can yield dividends in team cohesion and morale. Discover why quality should never be compromised in retreat planning, read the insight: https://lnkd.in/dyy_nQ44 #CorporateRetreats #QualityEvents #InvestInExperience

With reviews like the one below, there’s no doubt about it that I’m adding this book to my summer reading line-up. #UnreasonableHospitality, #WillGuidara, #SummerReading, #PersonalDevelopment, #ProfessionalDevelopment, #GetInspired, #GuestExperienceLeader

2024 started with a bang as far as my ToRead list. I loved this audiobook so much, that I couldn't hit pause and finished it in 4 days. I'm talking about Unreasonable hospitality by Will Guidara. This book was not on my radar until a few months or so ago, but thanks to Jamie Farmer's post, I added it to my list. Guidara shares remarkable leadership lessons from turning Eleven Madison Park into the world's #1 restaurant. Here are some themes that standout: * Great culture is not accidental; it's cultivated daily. * Details matter – the little things make someone feel special. * Hire passionate, talented, and committed individuals. * Feedback fosters growth; it's support for excellence. * Being unreasonable achieves the extraordinary. * Create memorable experiences; go the extra mile. Shortly after I moved to US, as a young immigrant with a thick Eastern European accent at the time, I worked in the hospitality business myself. Every minute listening resonated with the grueling challenges and joyous victories of the industry that I experienced as well. The book reflects the very principles applied at the restaurant I worked, Pazo, for and the Foreman Wolf Group in Baltimore ran by distinguished chef Cindy Wolf and her business partner. While it has been long since I moved on to the investment industry, Guidara's philosophy on "unreasonable hospitality" resonates deeply. Every minute is a lesson in perfection and delivering unforgettable experiences, which is something that it's not exclusive to the hospitality realm and can be applied in any industry. I think this is a book that everybody should read, no matter how early or far along you are in your career or the industry you are in. Thanks for writing such an inspiring and energizing book. Here's to a year filled with equally inspiring reads! #unresonablehospitality #bookrecommendation #leadershiplessons

I recently finished reading “Unreasonable Hospitality” by Will Guidara and I highly recommend to anyone looking to grow as a leader in 2024. Here’s 7 of my favorite takeaways I learned from Will’s experience achieving 3 Michelin Stars: 1. Everyone is in the hospitality industry whether they realize it or not. If you work with people, you are in hospitality. 2. Hire people who are curious about what they don’t know and generous with what they do. 3. “People will forget what you do; they’ll forget what you said. But they’ll never forget how you made them feel.” - Maya Angelou is still right, this is the thing to remember as your “why”. 4. Feedback is a gift. Continuously be willing to improve and adapt to your customers needs. 5. Share the win. Unreasonable hospitality is a team effort. 6. Model the behavior you want your team to have. If you want them to go above and beyond, you have to inspire them by doing it first for your team. 7. Hospitality is a selfish pleasure. It feels great to make other people feel good. There are so many more nuggets I could write but you’ll have to check it out for yourself! The audiobook voiced by the author is great if you’re short on time. If you have a book that inspired you recently I should check out next please drop it below.

If you are in the club business you have undoubtedly heard of Will Guidara who is renowned not only for taking New York City’s Eleven Madison Park to the number-one spot on the World’s 50 Best Restaurants list in 2017 but more recently for his best selling book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. If you have not read this book yet, put it on your must read list. It's not just for those in the hospitality industry but any business will benefit from lessons learned on how to transform ordinary transactions into extraordinary experiences. The book is full of incredible takeaways but here are a few of mine.... Hospitality is for everyone “When you create a hospitality-first culture, everything about your business improves—whether that means finding and retaining great talent, turning customers into raving fans, or increasing your profitability". Set lofty goals and bring your team along. Share the credit. Follow the rule of 95/5 - “Manage 95 percent of your business down to the penny; spend the last 5 percent ‘foolishly.’ It sounds irresponsible; in fact, it’s anything but. Because that last 5 percent has an outsize impact on the guest experience, it’s some of the smartest money you’ll ever spend" And, look for inspiration in the most unlikely places, the best ideas can come from anywhere and spur creativity and innovation in unlikely ways. #leadership #hospitality #business #clubmanagement #marketing #creativity #unreasonablehospitality @willguidara

"Nothing in this world can take the place of persistence. Talent will not. Nothing is more common than unsuccessful men with talent. Genius will not. Unrewarded genius is almost a proverb. Education will not. The world is full of educated derelicts. Persistence and determination alone are omnipotent." - Will Guidara, Unreasonable Hospitality It was this morning on my walk that I heard the above quote. The past week I have been diving into the transformative world of hospitality with Guidara's insightful book, "Unreasonable Hospitality". Guidara's narrative not only immerses you in the vibrant realm of restaurants, but also illuminates the profound potential within every business to elevate transactions into unforgettable experiences. Through captivating anecdotes and encounters with industry luminaries like, Guidara ignites a spark within us to seek out the magic in our work—whether it's in the culinary world or beyond. His ability to articulate the essence of hospitality is truly remarkable; it's as if you're right there with him, experiencing each moment firsthand. What struck me most about this book is its universal resonance. Despite hailing from a different industry, I found myself drawing parallels and insights that are directly applicable to my own professional journey. As we kickstart this week, let's channel that unwavering resolve into everything we do, fueling our pursuit of excellence and pushing the boundaries of what's possible. Here's to a week filled with inspired action, meaningful connections, and unreasonable hospitality in all that we undertake! 🚀 #MotivationalMonday #Inspiration #Persistence #Determination Order or listen here: https://lnkd.in/gSeP22k2