dbeyond ag’s Post

Today, I am very happy to announce a further important and strategic building block in the dbeyond group. As of immediately, dbeyond con+ with Benjamin Hetzinger is a proud part of the dbeyond ag. Taking this step means we have enhanced our portfolio in terms of customer experience. With innovative communication strategies and user-oriented products for the online world, we create the perfect symbiosis between the digital and the analogue. In a world of sensory overload, establishing relevant interactions has become crucially important.   It is why dbeyond con+ concentrates on customer experience and systematically develops communities along the customer journey. We make it possible for companies to shape exceptional customer experiences and build up strong relationships between brands and people by developing a target group aligned dialogue.   In a time in which customer needs are constantly changing, the continual optimisation of communication strategies and the strengthening of the networks for companies is decisive to secure long-term satisfaction and loyalty. It is precisely where dbeyond con+ comes into play.   con+ stands for:   CONNECT – establishing connections between brands and target groups to facilitate a seamless and personal interaction. It is the basis for a positive experience for customers.   ORCHESTRATE2OPTIMISE – optimisation of communication strategies and interactions to ensure every touchpoint with the brand contributes to improving customer experience.   NETWORK – building up and maintaining communities that give customers a feeling of belonging and support, and therefore bolster long-term satisfaction and loyalty.   We warmly welcome the dbeyond con+ team. We are looking forward to a journey together and to supporting our clients in the development of customer experience. Let’s go (d)beyond.   Many thanks for your interest and until soon ... We want to shape the future of customer experience with you.     Discover dbeyond con+: www.conplus.dbeyond.group   Discover dbeyond: www.dbeyond.group   #CustomerExperience #CommunityBuilding #BrandRelationships #Innovation #Launch #dbeyond #dbeyondconplus

In the Kenyan market, data remains a luxury for many individuals. However, USSD technology offers a vital engagement channel that allows businesses to reach customers regardless of their access to data or internet connectivity. With USSD, innovative services can be easily accessed anywhere, on any device, making it a powerful tool for enhancing customer engagement. By leveraging USSD technology, businesses can drive down the cost of customer engagement, and create interactive and personalized experiences for their customers, ultimately leading to increased customer satisfaction and loyalty. Surveys conducted using USSD technology can also provide valuable insights into customer preferences and behaviors, allowing businesses to better tailor their offerings to meet the needs of their target audience. Additionally, USSD can be used for real-time customer support, enabling businesses to address inquiries and resolve issues promptly. Overall, USSD technology offers a cost-effective and efficient way for businesses to engage with customers and drive revenue. Embrace the power of USSD technology and unlock new possibilities for your business. #USSDTechnology #CustomerEngagement #Innovation #Olive Tree Media.

CX Global Summit Series recently spoke to Pradeep Janardhanan, CEO of VSUALTHREE60, where he shared some incredibly insightful thoughts on how emotional connections and personalized interactions are the key to driving true customer loyalty. Here’s a sneak peek of our conversation—stay tuned for when we release the full discussion, where we dive deeper into how cross-selling and upselling can feel natural when trust is built through meaningful connections. Want more insights like these? Join us at the CX Global Summit Series - Middle East 2024 (which is taking place in less than a week) to explore how emotional intelligence and customer experience can fuel your business growth. #CustomerExperience #CXGSME24 #BusinessGrowth #CustomerLoyalty #EmotionalConnection #VSUALTHREE60 #AIinCX #DubaiEvent

𝗜𝘁’𝘀 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗶𝗻𝗴 𝗵𝗼𝘄 𝗳𝗲𝘄 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗮𝗰𝘁𝗶𝘃𝗲𝗹𝘆 𝗰𝗼𝗹𝗹𝗲𝗰𝘁 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸. 🤔 The format doesn’t matter - whether it's a fancy survey tool or a simple piece of paper in a mailbox. 📬 All feedback is valuable. The more input you gather on a specific topic, the higher the probability it's something worth optimizing. Always consider the customer’s perspective to find the best solutions. Want to learn more about CX and level up your business game in a super casual atmosphere? 🎟 𝗚𝗲𝘁 𝘆𝗼𝘂𝗿 𝘁𝗶𝗰𝗸𝗲𝘁 𝗳𝗼𝗿 𝗖𝗫 𝗙𝗲𝘀𝘁 𝗵𝗲𝗿𝗲: https://lnkd.in/emrT6Anp Use CXTHURSDAY or CXFRIDAY for a 20 % discount on your day pass. #CxFest #CustomerFeedback #CustomerSupport #CustomerService #CX #Event

INTRODUCING OUR CX CUSTOMER TRUTHS It’s been a decade playing advisor to some of Australia’s leading customer-obsessed organisations. To celebrate we’ve distilled our knowledge and expertise down into 10 CX truths that every organisation need to live and operate by if they want to build valuable customer relationships. Over the next few weeks, we’ll be diving deep into what each of these truths mean for your brand, your team and most importantly what they mean for how you can better engage your customers. Follow our page now, these are insights and principles your brand can’t afford to miss. #CX #tandh10 #insights #customerexperience

📊 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐢𝐧 𝐔𝐭𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐓𝐞𝐥𝐜𝐨 𝐂𝐗 💡 Our recent CX Utilities & Telco Roundtable revealed crucial insights into the sector's challenges. From balancing supply and demand to meeting customer expectations, it's a complex landscape. The report emphasises the need for tailored solutions and highlights the significance of measuring Customer Effort Scores (CES). 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐲𝐨𝐮𝐫 𝐟𝐫𝐞𝐞 𝐜𝐨𝐩𝐲 𝐭𝐨𝐝𝐚𝐲: https://bit.ly/3Sjj8dM How can companies elevate their CX standards? Let's explore together! 🚀 #CX #ContactCentres #CXChallenges #Utilities #Telco #CustomerSatisfaction

Unlock the potential of Customer Loyalty with Connex One! 🚀 Did you know that a staggering 50% of consumers will swiftly switch to a new brand following just one subpar experience❓ In our digitally-driven era, 58% of consumers expect cutting-edge tech to interact with their favourite brands. Elevate your customer experience to new heights with Connex One - the trusted choice of industry leaders. Let's connect and explore how our intelligent and intuitive solutions can empower your brand. Reach out to me for more details❗ #customerexperience #digitalinnovation #ccaas

🚀 𝗞𝗶𝗰𝗸𝗶𝗻𝗴 𝗢𝗳𝗳 𝟮𝟬𝟮𝟰: 𝗘𝗹𝗲𝘃𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗣𝗿𝗶𝘃𝗮𝘁𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝘁 𝗧𝗲𝗹𝗲𝗸𝗼𝗺 🚀 With Wolfgang Metze leading the charge, we launched into our 2024 Private Customer kickoff with a bold vision for the future. This year, we're not just raising the bar; we're transforming the Telekom ecosystem to deliver unparalleled excellence. Our products are set to evolve, seamlessly integrating to provide our customers with more capabilities and convenience than ever before. Innovation along the whole CX will be at the heart of our journey as we refine products and processes to unlock new potentials. Our mantra is #kundenzufansmachen — turning customers into fans by exceeding expectations and creating memorable, positive experiences with every touchpoint. As we move forward, we're dedicated to #connectingyourworld in ways that matter most. Here's to a year of innovation, integration, and incredible customer journeys! #Telekom #CX #Innovation #CustomerJourney

▪️One of the features of a standard brand is their commitment to delivering on promises and providing exceptional customer experience. ▪️ Here is a glimpse of insights shared by Debola Ajayi during our February webinar on ‘building a global brand’. Check the comment section for the link to the full replay and learn strategies needed to elevate your brand on a global scale. #GlobalBrandsFromAfrica #brandgrowth #devand #brandstrategy #branddevelopers

Before Gladly, one luxury brand faced demand surges that caused high conversation volumes and prolonged wait times. Our complete solution improved support levels — achieving 72% first-call resolution on email and chat — and automated their top contact reasons — resolving nearly half of conversations (48%) using AI-powered self-service. It can be challenging to know exactly where your focus has the most impact with the range of metrics and data sets to sift through — from those that measure your interactions, like average handle time and net promoter score, to the ones that assess your team’s efficiency, like contacts per order. Gladly makes it simpler than ever to identify, measure, and optimize key performance metrics, an approach that transforms how customers experience your brand and how agents operate. Learn more →  https://bit.ly/3SNWU2I #cx #customerexperience #cxstrategy #metrics #metricsthatmatter