Debdip Mitra’s Post

I’m deeply dissatisfied with the customer service I received from Tumbledry store at Rajendra Nagar, Sahibabad, Ghaziabad. Not only did they ruin my article of clothing, but they also tried to rectify their mistake using improper methods and with incredibly rude behavior. When I contacted customer service, the executive was unprofessional and dismissive, closing the case without consulting me. Instead of compensating for the full value of the ruined article, they offered to refund only the service charges. When I asked for full compensation, they demanded I submit the article first before they would even consider paying the full amount. It took OVER 3 WEEKS of trying to contact them daily, during which my calls and messages were largely ignored. Words like - "mai chutti par tha, ladkon ne galti se dusra chemical dal diya", "han mai pehenunga lehenga", "aap seedhe seedhe baat karo, kya chahiye apko" , "itne hi paise apko vaapis milenge according to the company "POLICY" (which I believe is looting customer) were said to me as a "CUSTOMER" and even the store owner went on saying "mere paise vaapis kardo" when asked to compensate the full amount. I had to repeatedly follow up during work hours because I wasn’t receiving any response from their side. The lack of professionalism, unethical handling, and blatant disregard for customer satisfaction is appalling. They shamelessly tried to get away with their mistake, and I cannot believe how poorly this situation was handled. This kind of treatment from a company is unacceptable and reflects a complete lack of work ethics. Gaurav Nigam, @Gaurav T. , Anuj Gupta is this how your company will "REVOLUTIONISE" the dry cleaning industry? I want answers. #tumbledry #unprofessionalism #customerservice

🌟 A Vision Board Experience: Customer Service and Success in Action 🌟 Today, my wife and I had lunch at Nandhana Palace in Velachery, Chennai. Our visit turned into an insightful experience about customer service and mentorship in a restaurant environment. A waiter came us as we were getting comfortable at our seat, took our order using a smartphone app, and requested my phone number in order to place the transaction. Moments later, I spotted him approaching a nearby waitress for advice, indicating that he was new and wanted help with table numbers. With a smile on her face, the waitress took her time to mentor him, walking him through the process and explaining the app. This conversation brought to light how crucial good mentoring and assistance are to maintaining seamless operations and facilitating new hires' learning. 🧑🍳 While we waited for our food to arrive, I observed that the experienced servers were not readily available to bring our meal. However, an individual in a Khakki uniform, typically responsible for clearing tables, approached us. Despite his usual responsibilities, he volunteered to serve our food. I checked his hands, confirmed they were clean, and gave a nod of approval. What ensued was an impressive demonstration of professionalism. He presented our meal with the same skill and meticulousness as a trained server, handling the utensils with elegance and accuracy. 🍽️  As we savored our meal, I couldn't help but notice his attentive movements as he cleared the plates with a genuine smile, displaying a consistent dedication to delivering top-notch service. It got me thinking whether he was striving to exceed his current responsibilities, proving that maintaining a positive outlook and being open to growth and change can significantly enhance the quality of customer service. 💡 This experience was a powerful reminder that exceptional customer service isn't confined to specific positions; rather, it's a mindset that every employee can embody. It's about taking pride in one's work, continuously seeking knowledge, and going the extra mile to ensure customer contentment. #CustomerExperience #CustomerSuccess #ServiceExcellence #Professionalism #LearningAndDevelopment #VisionBoard #CareerGrowth #GoingTheExtraMile #CustomerService #Leadership

How to reduce total processing time? I went to “Gordhan Thal” in Ahmedabad. “As soon as we reached the entrance, the attendant asked for number of pax. He immediately directed as at the first available table. As soon as we sat down, all of the staff rushed to fill the contents of the thali, and in no time they were finished.” The above quoted events happened in less than 2 minutes. When was the last time you spent less than 10 mins to get your order served? Lastly, billing happened outside of seating area, not on the table. So, break the problem into sub-problems, prioritize given resources, execute faster with dedicated agents and reassign resources dynamically. When did you visit this place and what did you observe?

🌟 Mastering Customer Satisfaction: The Art of Mindset Shift 🌟 In 2016, while two smart core sales friend at Hotel Lalit in Chandigarh, they encountered a situation that beautifully illustrates the skill of shifting a customer's mindset. He had requested jalebi with rabri, but the hotel manager initially declined, saying it wasn’t part of their menu and didn’t align with their five-star standards. Instead of accepting this response, we escalated the request to the General Manager (GM). The GM saw an opportunity to shift their mindset creatively. He proposed replacing the rabri with a higher-quality item and invited us to taste it. This approach not only addressed their request but exceeded expectations by offering an alternative that surpassed the original. 🔄 The Insight: A smart salesperson or leader doesn’t just settle for “no.” They focus on transforming the situation by offering innovative solutions and shifting the customer’s mindset, turning challenges into opportunities for exceptional service. On a related note, my friend Abhishek S. and I have been collaborating for 1.5 years. Abhishek is a Training Manager, and although our functions are different—mine being Sales Operations Manager and his being in training—we share the same path of professional growth. Abhishek is a great buddy who often says, "It will be a great experience if we tackle this together. 🙏 Transforming Requests into Opportunities #CustomerSatisfaction #MindsetShift #InnovationInService #Leadership #ExceptionalService #CreativeSolutions #SalesTips #CustomerExperience #ServiceExcellence #ProblemSolving #TrainingAndSales #Teamwork #ProfessionalGrowth

Frustrated with Missing Luggage and Poor Service IndiGo (InterGlobe Aviation Ltd) It’s frustrating when things go wrong, but it’s even more disappointing when the support to resolve those issues falls short. Recently, I had the unfortunate experience of losing my luggage during my trip to Pune -Hyd-Raipur. What made it worse was the lack of timely assistance and empathy from the airline’s customer service team. I have informed about this incident to pune staff but they did nothing, when the guy called Sumeet Kamble he knows everything but he shown a very irresponsible behaviour against my complaint even he didn’t received my calls when I reached at Raipur. I mean how the IndiGo (InterGlobe Aviation Ltd) staff is so irresponsible in such situations even the girls at the counter she tag some other passanger luggage tag name on my ticket. When I complaint about this the staff said you will receive your luggage at destination point. As a frequent traveler, I understand that mishaps can happen, but it’s how a company handles these situations that defines its commitment to customer satisfaction. Unfortunately, this experience has highlighted the need for much better service and quicker resolutions. Hoping for a swift resolution and a reminder to companies: customer care isn’t just about fixing problems, it’s about the experience you provide during the process. IndiGo (InterGlobe Aviation Ltd) your services are very pathetic. Capt. Ashim Mittra Sanjeev Ramdas Suman Chopra Summi Sharma #LostLuggage #CustomerService #TravelIssues #DoBetter

Let me share my recent adventure with Godrej Interio Kolkata Sector V store, where I discovered the art of being endlessly disappointed. Buying a bed should be simple, right? Well, not if you’re dealing with Godrej & Boyce Mfg. Co. Ltd. 1. False Promises, Courtesy of the Sales Executive. We were promised a spacious storage height of over 15 inches. Turns out, the actual usable height is much less, thanks to a poorly designed inner frame. It was just a figment of the sales executive's imagination. The center part of the storage is completely inaccessible because of - you guessed it - a design flaw. The cherry on top? The sales executive confidently assured us it was safe to step inside the storage. But during delivery, the bed itself has a glaring warning label stating otherwise. We were promised both a hard copy and a digital invoice. What did we get? A delivery challan. Issuing a proper invoice is too much to ask for. 2. Delivered Defective The pièce de résistance: the bed arrived broken! The main ply was cracked, and the hydraulic cover required superhuman strength to close. Bonus: the locking mechanism from the showroom - missing in action! 3. Tip-Tip Ho Gaya The delivery agents demanded a tip. Why not? They used a lift, but hey, they wanted ₹200 anyway. Customer service at its finest. 4. Customer Care or Customer Scare? After finding the defect, I contacted customer care. Here’s what I learned: They cannot send me transcripts of our conversation. This is rocket science. No higher executive is “available to talk.” Ever. Maybe they’re all on vacation. Emails to escalate the matter? Ignored. It’s like shouting into the void. 5. The Big “6-8 Weeks” Joke A technician was supposed to visit on January 8. Surprise! No one came. Later, I got a message saying the replacement part would take 6-8 weeks. SIX TO EIGHT WEEKS for a brand-new bed I paid the whole money upfront. Talk about efficiency! 6. The Replacement "Strategy" – A Masterclass in Patience We patiently waited for the replacement. Now, here’s the genius part of the process: the team plans to disassemble the bed before delivering the new part, take away the damaged part, and then wait for another 2-3 working days for someone to come back and reassemble it. In the meantime, my mother, who suffers from severe arthritis and cannot fold her knees, will once again have the privilege of sleeping on the floor. Customer well-being is a top priority here. The level of efficiency and thoughtfulness in this process is truly groundbreaking. Bravo! 👏 To my network: If you’re considering a purchase from Godrej Interio, I’d suggest thinking twice - or maybe a hundred times. Tagging some of the leadership team - because surely, they’re either already aware of this mess or might step in now to turn things around and show that customer satisfaction still matters. Nisaba Godrej | Sudhir Sitapati | Venkateswara Rao Yadlapalli | Darshan Gandhi | Dr. Dev Narayan Sarkar

Customer Delight at Amara Raja-A Transformative Two-Day Training session we have organised for the Marketing-Sales & Services department, led by the Learning and Organization Development team under the guidance of Rekha Prakash .The program, held at Hotel Deccan Serai, Hyderabad, was facilitated by the renowned corporate trainer, Sri Shiva Ram V, who brought exceptional insights and engaging techniques to the sessions. Day 1 started with an interactive icebreaker and objective-setting session, ensuring participant expectations were aligned with the program's goals. Key topics included the distinction between customer satisfaction and delight, identifying customer pain points, understanding the sales journey through role plays, building trust and loyalty, and mastering service delivery to ensure customer happiness. The engaging role plays and practical examples kept the energy high throughout the day. Day 2 began with a comprehensive recap of Day 1, followed by sessions on benchmarking customer delight, enhancing listening and negotiation skills, managing stress while handling diverse customers, and sharpening networking skills with real-life examples. The program concluded with a group photo and feedback session, leaving everyone with actionable strategies to implement in their roles. These initiatives equip teams with the tools to elevate customer experiences and strengthen relationships. Looking forward to the positive transformations ahead. #customerdelight #customersatisfaction #customerhappiness #learning #organization #training #marketing #salesandservices #Deccanserai #Hyderabad #development #Amararaja #Amaron

WORST CUSTOMER SERVICE EVER! Though service is still not done its 12:20 am ist and lg employee still saying i’ll do it today dont worry! Recently, I encountered a disappointing customer service experience with LG India that left me feeling frustrated and undervalued as a customer. Despite reaching out for support, they say wait fo 72 hours and it will be done! Customer service is a cornerstone of any business, crucial for building trust and loyalty. As a consumer, I believe it's essential for companies to prioritize effective communication and timely resolutions to maintain customer satisfaction. I hope my feedback reaches the right ears and encourages improvements in how customer issues are handled. Let's strive for better standards and practices in customer service across the board. Never happened before, more than 40+ year using LG and i never expected this.. LG Agency assigned - Gauri Refrigeration care Service engineer - Akshay Kumar Complaint ref id - RNP240603084609 Location - Dehradun, Uttrakhand, India #CustomerService #Feedback #CustomerExperience #LGIndia #Improvement LG India LG Electronics LG ❌

I bought a Mortein product .. An Electronic Racquet . It was DOA .. Dead on arrival as we call in Service Terms. I had immediately lodged a complaint with them for SERVICE or REPLACEMENT, this being hardware issue. Mortein Service Contact Center people proved of no help but talked sweetly only. 6 Months Service offered in writing by them is a live joke here at least in Dehradun. No Service Visit or No replacement action done or even promised by them. Horrible experience as I want to put it. They have misconception that hardware can be serviced without service visit or item replacement (if they do not want to step out of their office). The point here is that Irrespective of cost of item, Service Delivery should not be avoided as a part of ethical business in the Electronic Hardware Domain. After spending decades in Electronics service industry, I found they are the worst Service Providers. Let them Deny if any of their top guy notices this post on this platform. All others are requested to take a note of this please.