The Relational Catalyst in Seniors' Care | Transform your staff & family relationships, build trust, confidence and connection as partners in care for your residents.
I hope you can join me next Monday at 3:00 pm at OLTCA’s TiLTC conference! I’ll be sharing some practical tools and strategies that I use with clients in my consulting work to help them Redesign Culture, Teamwork and Family Relationships starting at Admissions. Here’s a bit more about the session: The admission process is crucial for the success of seniors' care, but it is often overlooked. When executed effectively, it brings benefits such as team building and trust, employee engagement, cultural empathy, reduced friction, complaints and escalations, and improved experiences for residents, families and care teams. This session will provide practical strategies to enhance the admission experience and create positive outcomes for all involved parties. By leveraging processes and transitioning from a transactional to a relational approach, we can alleviate admission anxiety and foster a sense of empowered and community among families, residents and staff. Here’s a link to OLTCA’s TWC conference: https://lnkd.in/gSr5JHhh I'd love to have you join me for this session!
