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So we are doing a "thing" at BenefitsPRO Broker Expo this year! A casual comment on Bryce Heinbaugh,'s post about hospital negotiations turned into an idea (thanks, Bryce!) to host a special session for BROKERS ONLY on this subject. "Hospital Negotiation Noise - How to Turn Down the Volume" is a special invitation-only session that will be held on Monday, April 29th, from 9:45 - 10:45 am, right before the opening keynote. Are you a broker or consultant? ✅ Have you had to deal with the noise of a difficult hospital negotiation in your community? ✅ Do you want to attend a session facilitated by two of the 2023 Broker of the Year Finalists? ✅ Have you been on the fence about whether or not to attend BenefitsPro Broker Expo this year? ✅ There are a limited number of spots available, and pre-registration is required. This workshop is exclusively for benefits advisors who are registered for the BenefitsPRO Broker Expo. If you have not registered and are interested in attending this workshop, please reach out to me for a possible discount code. Don't miss this exclusive event. Email or message me if you want to get on the list! P.S. Registration Link in the comments #brokeroftheyear #benefitspro #hospitalnegotiations #turndownthenoise #employeebenefits #healthcare

The synergy between healthcare and hospitality is increasingly recognized as essential for delivering high-quality patient care. Doors play a critical role in this relationship, serving not only as functional barriers but also as facilitators of positive patient experiences. By prioritizing the design and functionality of doors within healthcare settings, providers can enhance the overall patient journey, fostering an environment that promotes healing, comfort, and satisfaction. As the industry continues to innovate, the integration of hospitality principles into healthcare design will remain a key focus, ensuring that patients feel valued and cared for throughout their treatment experiences.

🏥 Stowe Shoemaker, PhD is a legend in hospitality academia, and in our latest episode we discuss his book Hospitable Healthcare: Just What the Patient Ordered!, co-written with Peter Yesawich. Hospitals are taking a closer look at how hotels approach care, service, and satisfaction, and a change in your hospital stay might come sooner than you think. https://lnkd.in/eKq55vJm

"Happy Transformation Thursday! We are thrilled to introduce the newly revamped supply room for the Queen’s Healthcare System Iolani Room. Our collaboration has resulted in a meticulously organized and efficient space, crucial for maintaining seamless healthcare supply chain operations. On Transformation Thursday, we honor our commitment to healthcare excellence and the continuous enhancement of healthcare service value. #TransformationThursday #HealthcareSupplyChain #TopQualityCare #HealthcareInnovation"

Celebrating Healthcare Quality Week with a Tribute to the "Man in the Arena" "It is not the critic who counts..." - Theodore Roosevelt's powerful words from The Man in the Arena resonate deeply, especially as we celebrate Healthcare Quality Week. In healthcare, improving quality is a cause worth striving for—one that requires courage, resilience, and dedication. The true champions of quality improvement are not those who stand on the sidelines, critiquing from a distance. The credit goes to those "in the arena"—the healthcare professionals, administrators, and advocates who face daily challenges, tirelessly working to enhance patient outcomes, safety, and satisfaction. Just like Roosevelt’s man in the arena, the pursuit of healthcare quality is not without its trials. We may fall short, encounter setbacks, or err along the way. But through the dust, sweat, and effort, we push forward because we believe in the worthy cause of quality. Every small improvement, every stride forward, means better care, greater safety, and healthier lives for our patients. As we commemorate Healthcare Quality Week, let’s honor those who dare to act, to innovate, and to improve—those who devote themselves to making healthcare better for all. Together, we can achieve great triumphs, for the benefit of our communities. #HealthcareQualityWeek #ManInTheArena #QualityImprovement

To host healthcare events or serve patients? We are here to serve patients and their families and that is where our resources belong. I struggle when I see post from industry colleagues hosting parties at facilities and celebrating National healthcare weeks/months or doing activities because ultimately who are those cost passed on to? It’s our healthcare system. Yes, it’s nice to do and it generates business for those businesses hosting the events (yes, I will say inticement) but at the cost of our healthcare system. Why is this a standard practice?

🗓️ Tomorrow — Get into the mind of today's #healthcare consumers and learn how to more effectively communicate with them in our free webinar with Rob Klein. Register now and learn more: https://ow.ly/yTv150Sy6qy #healthcaremarketing #consumerbehavior #consumerinsights #hospitals #healthsystems #healthcareleaders #webinar

POV: “We needed to make sure we were serving our guests, not our egos.” Imagine for a moment that “guests” was replaced with “patients and staff” and this was said by a hospital CEO. Would it be shocking? Would you assume it was for PR because it’s so outside the current status quo? This quote is from the book “Unreasonable Hospitality” by Will Guidara. A book that was recommended to me by Brinn Strange and that I am absolutely loving! After doing quite a bit of market research into the healthcare executive and consulting space, one fact is becoming more and more clear - we still have so much to learn. And we can’t learn it inside the walls of the medical system. We must become inspired by what other industries are doing to make the concept of status quo obsolete. To elevate their own industry. It’s time to become unreasonable - in how we take care of staff, in how we treat patients, and in the experience we provide 💕

🌟Celebrating Healthcare Quality Week 2024🌟 This week, we take a moment to recognize the incredible efforts of healthcare quality professionals and organizations dedicated to improving patient care and safety. Healthcare Quality Week is a time to highlight the importance of quality improvement initiatives and the critical role they play in enhancing outcomes for our patients and communities. Quality healthcare is a team effort, involving everyone from frontline staff to administrators. Each of us contributes to a culture of safety and excellence, striving to provide the best possible care. How can we create a culture of safety, more specifically, a speak-up culture? As Stephen Shedletzky states, “a speak-up culture is an environment in which people feel it is both safe and worth it to share their ideas, concerns, disagreements, and mistakes”. Let's celebrate the innovations, the dedication, and the resilience shown by our healthcare professionals. Join me in acknowledging the importance of quality in healthcare—share your stories, shout out your teams, and reflect on the progress we’ve made together. Together, we can continue to push the boundaries of what’s possible in patient care! #HealthcareQualityWeek #PatientSafety #QualityImprovement

When was the last time you attended a webinar and learned something new? 🤓💡 Webinars offer an in-depth educational opportunity, establishing your expertise in the healthcare field. 🎥🎓 Host webinars on relevant health topics, new research findings, or wellness tips. Make them interactive with Q&A sessions. 🎥🔍 What healthcare topic would you love to explore in a webinar? 🎥❓