Despatch Cloud’s Post

Currently, AI in enterprise is often pretty useless - 🤖 Now that we’ve mentioned AI and caught your attention, our development team has been digging deeply into this topic with only one goal in mind: "How to implement AI in a comprehensive enterprise software solution THAT IS ACTUALLY USEFUL?" The answer lies in the growing features of our platform and its well-covered documentation. With so many capabilities, such as #integration, #processautomation, #apimanagement, and #processmining, users may need a little help at first to fully appreciate and leverage everything our platform offers. That’s why we introduced the PAS ChatBot, which helps users boost their productivity and creativity while exploring and using the Scheer PAS platform. And before you ask—no, the PAS ChatBot did not write this post in the slightest! You can check out what it looks like, how to get it, and why we introduced it in #scheerpas: https://lnkd.in/d5yCWRGJ

This month, RB2B's AI support agent is on track to save us 22% fewer human hours compared to last month. That sounds bad, right? It's actually great. Here's why. BACKGROUND I’ve been focused on optimizing how many hours our AI saves every month. Here's how it has performed so far: - June: 120.81 hours - July: 136.07 hours - August: 142.44 hours - September: 121.83 hours - October: 128.83 hours This month? The projection is just 101.90 hours saved. ——— HERE’S WHY THAT’S A WIN The drop isn’t because: - Resolution rates tanked: we’re still holding strong at 64.5% last week and 60%+ for the month. - Platform growth slowed: our signups are steady week over week. ——— THE REAL REASON I’ve mentioned a lot lately that I’ve been refactoring our knowledge base. The main goal was to increase the AI’s resolution rate. But, I went on a side quest. I wanted to also reduce the need for support tickets in the first place. Here’s what I’ve noticed: - The number of articles read by users (9,374 in the past 4 weeks) hasn’t changed. - The pace of tickets submitted is 80% of what it was last month. But. why? Our guides and troubleshooting materials are now clearer, more accessible, and more effective. Users are finding answers without needing to submit tickets. ——— THE BIG PICTURE Sometimes, less work saved by AI means less work created for humans altogether. That’s the real win: empowering users to solve problems on their own while keeping resolution rates and user satisfaction high. What a novel concept…

March update from Engaige and HelloPrint 🚀 8 weeks after going live, our AI customer service agent resolved 40% of HelloPrint’s tickets. Now, 8 months later, we are deflecting 80% of all tickets. How did we make this happen? 👉 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: We continuously improve the AI customer service agent we have launched for HelloPrint based on customer feedback and real life scenario’s. This way we can gradually increase the automation coverage. 👉 𝐀𝐝𝐝𝐢𝐧𝐠 𝐫𝐞𝐥𝐞𝐯𝐚𝐧𝐭 𝐜𝐨𝐧𝐭𝐞𝐧𝐭: Adding relevant information for our AI agent to use. When we find a knowledge gap, HelloPrint works on filling that gap, making sure that the next time, we know what to say. 👉 𝐌𝐨𝐫𝐞 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬: We increased the amount of actions that we could take in HelloPrint’s systems and with that increased the overall capabilities of the AI service agent. 👉 𝐀𝐈 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭𝐬: LLMs are getting better and better, allowing us to use smarter models, that have better reasoning capabilities than before, making it into a human-like conversation. Read our case study, presented at the Online Print Symposium here: https://lnkd.in/dQ9hVCJe

How would you run your business, if you could ramp up new hires in a matter of weeks, not months? That they could inherit the best practices from your top performers? Progressive Learning at FreightStack AI allows us to level the playing field by elevating logistics operators to do their best work without having to triple check with unanswered slack messages or researching 30 page SOPs and slides. If you want to give your CS, operations, or sales teams superpowers (+ and you work in logistics); reach out and we'll make it happen! #artificialintelligence #tech #logistics #operations #sales #success

𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗔𝗜 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝘃𝘀. 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 🤖 We are covering technical readiness this week. A big part of this journey is understanding the various options available to you right now as a business. Unless you are looking to develop your own AI/LLM model as a business you have to work with tools available to you to make use of AI's capabilities. Here is a look at 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝘃𝘀 𝗔𝗴𝗲𝗻𝘁𝘀. 𝗔𝗜 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀: These are designed for specific tasks such as answering FAQs, booking appointments, or providing customer support. They operate based on predefined scripts and algorithms, offering consistent and reliable responses. 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀: More advanced than chatbots, AI agents can handle complex interactions and learn from each conversation. They can perform a variety of tasks, such as making personalized recommendations, managing workflows, and even negotiating deals. 🤖 𝗪𝗵𝘆 𝗔𝗜 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀 𝗮𝗻𝗱 𝗔𝗴𝗲𝗻𝘁𝘀 𝗮𝗿𝗲 𝗚𝗮𝗺𝗲-𝗖𝗵𝗮𝗻𝗴𝗲𝗿𝘀 𝗳𝗼𝗿 𝗦𝗠𝗘𝘀 🔹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗔𝘃𝗮𝗶𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: AI chatbots and agents are available 24/7, ensuring your customers always have support, which can enhance customer satisfaction and loyalty. 🔹 𝗖𝗼𝘀𝘁-𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲: Implementing AI chatbots reduces the need for extensive customer service teams, saving costs while maintaining high service levels. 🔹 𝗦𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: As your business grows, AI solutions can easily scale, handling increased interactions without compromising on quality. 🔹 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻: AI agents can personalize interactions based on customer data, improving engagement and driving sales. ________________________________________________________________________________________________ 👉 https://lnkd.in/dugaQSne Follow for more insights on another crucial aspect of AI Readiness! #AIReadiness #TechReadiness #Innovation #BusinessGrowth #FutureProof

It’s an exciting day for me and my team. I can finally reveal what we’ve been working on since the start of the year. Introducing Webgility AI Assistant, our first AI offering to help brands and retailers harness the power of generative AI for their ecommerce operations. With all the hype and hope around AI, it was really important to me that we deliver something of value. Webgility AI can not only answer questions about your ecommerce business but also take automation actions! I have big dreams and over time we will invest in the AI Assistant so it can learn about your business, provide predictions and insights to help you improve your bottomline. Webgility AI Assistant is powered by ChatGPT. It’s secure, keeps your data private and does not share your information publicly. Launching today as a limited beta release, Webgility’s AI assistant is available to our customers for FREE. Just login to Webgility Online and it’s ready to answer questions about your orders, customers and inventory. Better yet, tell it to sync data to QuickBooks to fully automate your accounting with one prompt. This is real AI, delivering real value for small businesses. Be sure to watch the launch video, and check out our AI vision here: https://lnkd.in/gkYhu6rJ #ecommerce #ai #automation #quickbooks

🥁 The Big Reveal...A Game-Changer for Transport and Logistics: Meet 𝗤𝗮𝗿𝗴𝗼 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 🚀. Today, we’re thrilled to launch Qargo Intelligence-a groundbreaking suite of AI-powered features designed to redefine how transport companies work. ⚙️ We’re introducing our first set of AI-powered features today - with more to come in January. This is the 𝗳𝗶𝗿𝘀𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗼𝗳 𝗶𝘁𝘀 𝗸𝗶𝗻𝗱 on the market, transforming admin-heavy tasks into seamless, intelligent workflows. Here's what you can achieve with the first three features: 🚛 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗖𝗼𝗻𝘁𝗿𝗼𝗹: Automatically grades document and image quality with a red-amber-green system, and categorises them instantly. No more sifting through every upload-focus only on the ones that need attention. 🚛 𝗔𝗜-𝗗𝗿𝗶𝘃𝗲𝗻 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲: Instantly generates summaries for uploaded documents and auto-populates key details, like seal numbers and container IDs, directly into order and trip fields - meaning fewer errors and faster results. 🚛 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗘𝗺𝗮𝗶𝗹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲: Brings order to your inbox by auto-linking email threads, creating orders directly from emails, and summarising emails into clear, actionable insights. 💡 The result? 🟢 Reclaim up to 75% of the time spent on admin 🟢 Fewer errors, faster operations 🟢 A seamless experience for your customers With Qargo Intelligence, AI doesn’t just assist-it transforms! 🔗 Ready to see the future of transport management? Book a demo today and experience the difference for yourself. For more details, check out our blog:https://shorturl.at/7mvYa #LogisticsInnovation #AI #TransportManagement #Efficiency #QargoIntelligence #QargoTMS

"If my neighbor has a cool toy, I want it too". Heard this statement from a GTM consultant a few days ago. They cool toy they were referring to is ... * drum roll * ... AI agents. But nobody knows where to purchase this toy. Or even how much it would cost. Or if it will actually work. Here's the cool part: You don't have to spend millions on a "digital transformation" journey to make AI agents work. You can and should start simple, with just one use case, automated with: - Commercial agentic platforms (for ex. Vapi or Synthflow for voice-based agents). - Your private LLMs (open-source LLMs finetuned on your data). Until then, no one can "digitally transform" you because no one truly understands agents or LLMs at scale, or when they'll hit a wall, or where they're headed. Start small.

🎉 Exciting New Innovation Alert! 🚀 Amid the hustle and bustle of the holiday season, you might have missed our latest technological innovation - Qargo Intelligence. 🌟 With Qargo Intelligence our customers are now have: ✨ Seamless Outlook Integration: Connect your Outlook account with Qargo TMS for effortless, connected admin. 🤖 AI Email Summaries: Skip the clutter—get concise summaries of email content, saving you precious reading time. 📄 Smart Document Insights: Ask questions like “Show me the references in this doc” and get instant answers with AI overviews. 🚛 AI Auto Workflow: Automate job creation, quote generation, and purchase invoice reconciliation to cut down on admin time. Our mission? Eliminate wasted time, empower faster decisions, and keep you ahead of the curve. 🎯 Drop me an email or call to learn more: 📧 Samuel@qargo.com 📞 07904 592 716 Let’s make 2025 the year of smarter working! 🚀 #transport #logistics #roadtransport #haulage #tms #transportmanagementsystem #freightforwarding #supplychain #roadhaulage #containertransport #containerhaulage

💥 New Community #AI Research Update 💥 We have been conducting highly-curated small group meet-ups with various members in the Customer Value Community. The central focus – no surprise – has been to discuss and learn how members are seeking to quantify the value of their new AI capabilities. The community has an #AI value story in seven (7) different categories: 🔹Efficiency gains and cost savings Members are quantifying how AI automates processes, reduces manual work, and optimizes operations, leading to significant cost reductions that can be passed on to their customers. Specifically, they are building templates around hours saved, resources freed up, and resulting cost savings. 🔹Improved customer experience Members are enabling more personalized, responsive customer service through chatbots, recommendation engines, etc. Their value driver templates measure improvements in CSAT scores, reduced wait times, increased customer engagement and retention resulting from AI. 🔹Enhanced product capabilities Some members have powerful new features like intelligent automation, predictive analytics, personalized insights, etc. The unique value is quantified through increased product usage, new customers acquired, expanded revenue per customer. 🔹Accelerated processes We have community use-cases where AI speeds up complex processes like supply chain planning, inventory management, financial reporting, etc. Faster turnaround times are a differentiating value prop, measured by quantifying process cycle time reductions. 🔹Innovative new offerings An emerging cohort of members are launching entirely new AI products, services and business models. Members estimate the addressable market size, revenue potential, and disruptive impact of these AI-driven innovations compared to existing solutions. 🔹Risk reduction We have a lot of members quantifying how their AI improves security, compliance, quality control and risk management. The value is quantified through metrics like cases detected, losses prevented, lowered insurance premiums, etc. compared to industry benchmarks. 🔹Strategic differentiation A few of our most progressive members are launching cutting-edge AI which provides a halo effect, establishing companies as innovative leaders. While harder to quantify, they point to brand lift, share of voice, and industry awards around their AI efforts as signs of differentiated positioning. All of these creative AI quantification templates are now being ported into the Ecosystems.io platform. Would love to get your feedback on the seven and any examples or potentially other categories.