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Healthcare Risk Management | Healthcare Quality Management | Root Cause Analysis | Microbiology | Lead Auditor ISO 9001, ISO 15189 | Implementer ISO 7101:2023, ISO 31000, ISO 14001 | MSc. Health Systems Management

Delivering excellent healthcare service requires a two-pronged approach: quality management (QM) and quality assurance (QA). QM involves proactive measures to ensure consistent, high-quality care through standardized policies, performance monitoring, and continuous improvement. QA focuses on verifying adherence to these standards through internal and external audits, and incorporating patient feedback. By working together, QM and QA create a cycle of excellence in health systems, prioritizing patient safety, satisfaction, and compliance with regulations. This approach leads to a thriving health system that delivers exceptional healthcare and builds trust with patients. #OperationalExcellenceInHealthSystems #BuildingRobust&ResilientHealthSystems

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