Diana Bernardo’s Post

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Director of Strategy | Maximizing Group Revenue, Digital Impact & Booking Performance

Yesterday, I had an interesting conversation with a consultant who works with a group of hotels. She was overseeing their phone system upgrade but admitted she wasn’t familiar with the intricacies of the hotel world. As she started asking about acronyms like GDS, OTA, and ADR, it was a great opportunity for me to put on my Hotelier hat and give her a mini session on why having the right technology—especially a good PMS—is essential for any hotel business. It struck me that if they were upgrading their phones, they were clearly looking for the best in technology. And that’s when it clicked—pivoting into hotel tech sales felt natural for me because my hotel career was built around identifying and delivering the best solutions for guests and operations alike. Throughout my career, sales has always been at the heart of what I do. As the initial sales manager for every hotel I opened, I developed and executed sales and marketing plans that directly drove success. That foundation gave me a deep understanding of client needs, which is invaluable in my current role in hotel technology sales. I’ve had many friends from hotel operations reach out, curious about making a similar move. If you’re considering a career change, I highly recommend hotel tech sales—it’s an exciting field where hospitality skills are incredibly valuable. I may be biased, but Mews is hands down the best property management system out there! If you’re ready to explore a new chapter, check out the roles we’re hiring for. You might be surprised how seamlessly your hospitality experience translates to this field. Let’s connect and chat about it! https://lnkd.in/ejw9-mWh

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