Want to be number 1 in your industry? Here’s how to set your organization apart from the competition.
➡️ Invest in building a SHINING service culture.
Your organization's culture is UNIQUE. And when it’s a culture that delivers UPLIFTING SERVICE to employees, customers, and communities…
…well, that’s a differentiators that CANNOT be imitated.
That’s why transforming your service culture leads to more revenue, less churn, and higher profits. 💡
And it’s why so many of my clients climb to the TOP of their industry.
That’s what happened with my banking clients at HBL.
HBL had FIVE major competitors – and it served clients nationwide, including in some very remote regions. Computer systems were unstable and walk-in traffic was always high.
HBL committed to going BIG and FAST, training more than 10,000 employees in less than a year.
☑️ Customer service scores shot up…
☑️ Innovation increased…
☑️ And within 3 years, HBL had SURPASSED its competitors.
The lesson for you?
👉 An investment in service culture UPLIFTS your ENTIRE organization.
And your customers (and your industry!) will TAKE NOTICE.
✅ Check out HBL’s full story (link in the comments below).
And then share your thoughts!!
What do you think?
Do you agree about the importance of a service culture?
How does YOUR service culture compare to that of your competitors?
Ron Kaufman
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P.S. Join CEOs and other top leaders who are transforming their organizations' culture... and developing an unbeatable competitive advantage.
👇 Find the link in the comments below! 👇
#business #leadership #culture #innovation
Global Delivery Leader at Digital Risk
2moCongratulations, Jeff. Well deserved!