DISEÑO PINNACLE’s Post

"How AI Fixed Our Your Biggest Customer Service Frustrations" Guess what, the number one reason customers lose their patience with brands is long hold times on calls! Your brand image gets degraded by the minute, from an already frustrated customer (he wouldn't be calling your customer support otherwise, right?) Good news, voice AI is being implemented in call centers around the world giving customers zero hold time and instant responses in a human-like voice. I think that's going to make many callers happy! And for sensitive situations, it forwards the call to a human agent. Isn’t that a game-changer for customer service? 🌟 #customerservice #ai

The biggest thing preventing most companies today from adopting AI customer support agents is fear They worry about what their customers might think of them They worry their customers will think that they don't care They worry that their AI will 'say the wrong thing' So they do nothing, they stick with the status-quo They think that can wait until AI 'improves' What they don't realise is that the AI is only part of the equation By not using it today, they aren't able to see where the gaps are in their documentation They aren't able to see things it is suited or not suited for They aren't able to allocate their time to higher ROI, proactive strategies to support their customers They'll fall behind As the old adage goes: the best day to start was yesterday, the second best, is today.   #customersupport #customersuccess #customerservice #csleaders #aiincustomersupport #aisupport

We are all familiar with how AI has transformed the customer support industry, as we have all interacted with bots in customer support chats on websites. AI-powered chatbots have reduced the need for extensive customer service teams. #fractionalexecutive #Ai #FractionalTalent

💬 Struggling to keep up with customer inquiries? AI chatbots can handle that for you, leaving you free to focus on closing deals. 💸 Ask us how in the comments! | #AIChatbots #CustomerService #BusinessEfficiency |

Enhance Your Customer Service with Our Chat Bot! 💬🤖 Streamline Support, Boost Efficiency, and Delight Your Customers. Let's Transform Your Business Together! #ChatBot #CustomerService #growwithus #onlinebussinesses #onlinepresence #Technology #DigitalTransformation #AI #vradicals

GenAI-Centric Customer Support is Coming. The landscape of customer support is transforming, driven by the need for instant, high-quality service. The future of AI in customer service is exceptionally promising, with tools evolving from simple chat assistants to autonomously resolving complex L2, L3 tickets traditionally handled by humans. As AI continues to learn and adapt, it will become increasingly adept at understanding and predicting customer needs, leading to more proactive and efficient support. The synergy between AI and human agents will become more refined, resulting in a superior customer service experience. AI will empower companies to offer faster, more conversational, and highly personalized interactions with their customers. Ema is at the forefront of this endeavor, delivering AI that is exceptionally accurate, cross-functional, and contextually aware, empowering companies to offer faster, more conversational, and highly personalized interactions with their customers. #GenAI #EmaUnlimited #AIAgent #GenAItools #GenAIforCustomerSupport

In a head-to-head comparison, live agents were perceived to be better suited to perform 7 out of 10 customer service tasks— outperforming AI assistants when it comes to problem resolution in one call. I'd pay extra for the improved experience. Would you? #customer #AI #Chatbots #CustomerService

Remember AOL Instant Messenger's "SmarterChild"? While it was a fun novelty, trusting it with customer support would be a stretch. Unfortunately, some customer facing chat bots still function in the same limited capacity as "SmarterChild". As modern AI gains popularity, it's crucial to recognize it’s not a one-size-fits-all solution for customer service challenges and AI solutions still have their limitations and drawbacks, regardless of how sexy they may appear today. Before jumping into adopting AI for your customer service environments, consider the balance between automation and human empathy, the importance of data security, and maintaining control over customer interactions. For a deeper dive into the eight critical aspects of incorporating AI into your customer service strategy, check out Ori Faran, Ph.D.'s latest article -https://lnkd.in/eMiq5b-F The future of customer service lies in the synergy between human touch and AI innovation. #AI #CustomerService #DigitalTransformation #CustomerExperience #Callvu

If you're looking for quick, practical wins for augmenting your customer service team by using AI, you should check out this tutorial written by the REAL Gregg Hilferding, with full video examples to boot!

🚀 Introducing Olivia, your new AI Chatbot for Customer Support! 💬 Fast, efficient, and accurate, Olivia is here to streamline customer service, providing instant assistance and freeing up agents for more complex tasks. Discover how Olivia can enhance your support experience today! #AI #CustomerSupport #Innovation #OliviaAI