Divergent Insights - A leading Global Market Research Firm reposted this
Through this blog, I have attempted to explore how digital transformation has redefined customer experience, emphasizing personalization, omnichannel strategies, and proactive engagement, while addressing challenges like legacy systems and data security in the evolving CX landscape. #digitalcustomerexperince,#divergentinsight,#rapidsay,#transformation
What a great insight, Mr. Narendra! Switching to digital world doesn't mean just going on a trend or adopting to a new and innovative ways but businesses should always consider customer needs, customer's satisfactions. As they said, "To understand the business, you should understand the people." 🙂
ATUL RAJA
2mo
Well said!
Divya Atre
1mo
Great insights, Narendra! Your passion for redefining customer experience through digital transformation is truly inspiring. The emphasis on personalization and proactive engagement reflects your deep understanding of the evolving CX landscape. Keep up the amazing work!
"Driving Aviation Excellence through Digital Transformation & Skilling| Innovator, Strategist, Operations Expert | Elevating Industry Standards & Experiences
2moThank you for sharing this Narendra Mansukhani and in a sense digital is default. CX is a journey and a philosophy that needs careful consideration and technology is a wonderful enabler. We should be proud that the airline industry has been an early adopter of technology and has also been breaking new ground when it comes to unifying all CX touch points. Best wishes