DNI (Delaware Nation Industries)’s Post

Today's #CrowdStrike outage highlights a crucial lesson: the need for unwavering security and reliability in our digital services. Your operations are too important to rely on overwhelmed and inattentive support teams. Your data is too sensitive to rely on bad code and lazy software updates. Demand more from your software providers! It’s our job to keep your systems running. #Edicom offers an SLA with a 99.9% guaranteed uptime. Our 24/7 support team will work tirelessly to keep your E-invoicing workflows up and running. Learn about Edicom’s best-in-class support team and how they can keep your business secure and reliable. Click here to learn more https://lnkd.in/ekaJNAkC

Did you know that 90% of helpdesk tickets are password-related and that password-related issues cost approximately $300,000 per year for every 1,000 agents? Twosense enables BPOs and contact centers to implement passwordless authentication—a first for contact centers! Learn more or get a demo to see Twosense in action here: https://lnkd.in/ebC3aGcQ

Elevate your IT support game with our tiered approach! Level up your troubleshooting with our three-tier support system: Level 1: Quick fixes for everyday tech hiccups – think password resets and software installations! Level 2: Dive deeper into the technical abyss with our experts tackling complex issues and providing specialized solutions. Level 3: When the going gets tough, our top-tier tech gurus' step in to conquer the trickiest challenges and ensure smooth sailing for your IT infrastructure. No matter the issue, we've got the expertise to keep your systems running smoothly! #MSG # Managedservices #ITSupport #Troubleshooting #TechExperts

FIM Frontline Spotlight: The Person Behind the Platform - Brendan Davis and the IMO Help Desk In the heart of ASA(FM&C), where over a thousand IT users rely on seamless support, the Information Management Office (IMO) exemplifies steadfast service. Leading this critical mission is Brendan Davis, whose expertise ensures that ASA(FM&C) remains connected. A typical day sees the IMO Help Desk addressing a wide array of IT tasks. This includes issuing equipment, establishing network accounts, providing immediate support to senior leaders, troubleshooting issues, and coordinating support with the network service provider. The IMO enables every member of ASA(FM&C) to perform their duties uninterrupted. One of the team’s biggest challenges arrived with the COVID-19 pandemic. Faced with an unprecedented demand for laptops and network access Brendan and the team delivered when it mattered most. Their swift action ensured that ASA(FM&C) personnel were fully mission capable from anywhere. Keeping ASA(FM&C) connected is a source of pride for Brendan and the team. Looking ahead, they are excited about the transition to a new help desk ticketing system. This system promises to enhance help desk efficiency and issue resolution. Let’s take a moment to appreciate the commitment that Brendan brings to the IMO Help Desk. His work not only provides connectivity but also keeps ASA(FM&C) on path to meet its mission. #FIMForward  #ArmyFinance #ArmyTransformation  

We'll take SLSA with a side order of Sonatype , please ☝️🌶️ Read on for more about the seamless compatibility between #SLSA and Sonatype solutions, a powerful synergy that can enhance your software security efforts:

When you provide a mission critical solution- you are nothing without your support team keeping everything running smoothly- as sold. Our customer support professionals do not complete the call until the problem is solved

Secret Service does know how to provide service, even if it’s not very secret.

Help desk 24 x 7 x 365. Average response time: 90 SECONDS. This is white glove service. LDI Connect customers enrolled with our Managed IT services program get super fast responses from our Level 2 Help Desk specialists. Do you get this from the help desk you're using?