Dominic Brasoveanu’s Post

How are airlines redefining customer experience in the digital age? Aer Lingus teamed up with Quantum Metric, and the results are nothing short of spectacular: 🚀 Online revenue soared by 3% 💹 Conversion rates jumped by 10% 🙌 Customer satisfaction hit new heights with real-time insights Curious to see how they did it? Dive into the full case study and discover the secrets behind their success: https://hubs.ly/Q02GRKHs0

If you remember nothing else about customer service..... Remember these 5 simple yet very powerful pillars. All 5 pillars are anchored in the Customer Experience Journey and the emotions that your organization evokes in its customers. Are you and your team aware about these 5 pillars? They make a world of difference. Happy February... 😊

Just finished the course “Creating a Positive Customer Experience”

Excellent service delivery isn’t just a nice-to-have. It’s the backbone of a thriving business. In our latest article, we break down the key strategies every business needs to guarantee top-notch customer experiences that build loyalty and keep clients coming back for more. From tracking performance metrics to fostering a customer-first culture, we shared practical insights that you can start applying today. Ready to improve your customer service game? Don’t miss out! Click on the link in our bio to read the full article on our blog and learn how to make every customer interaction count!

In today's competitive landscape, providing exceptional customer experiences is essential for building loyalty and driving retention. From personalized interactions to fast and efficient service, every touchpoint with your customers matters. By investing in customer experience initiatives like loyalty programs, feedback mechanisms, and training for frontline staff, you can create memorable experiences that keep customers coming back for more. So, if you want to build lasting relationships with your customers and drive long-term success, start prioritizing customer experience today.

Ever wondered what goes into crafting those top-notch customer service experiences? How do companies ensure consistency and excellence across every interaction? It all starts with an informed approach to Policy Formulation, drawing insights directly from customer engagements. This enables organizations to craft customized customer service policies and standards across all departments and touchpoints within the organization. From defining precise SLAs and KPIs to ensuring strict regulatory adherence, every detail is meticulously planned for a superior customer experience.

https://lnkd.in/g6xeyrTm Episode 141 - Unveiling the Power of Customer Journey Mapping In Episode 141, we're diving into Customer Journey Mapping (CJM), a strategic tool crucial for enhancing customer experiences. This episode delves into the fundamentals and significance of CJM in service-based businesses, offering actionable insights and real-life examples. Join us as we explore the definition, purpose, and components of CJM, setting the stage for an enlightening journey to revolutionize your business's approach to customer satisfaction. Don't miss out on this opportunity to unlock the secrets to building long-lasting client relationships and maximizing business success. Listen now and embark on your path to customer-centric excellence! #whiteboardfantasy

Learn how to create exceptional customer experiences for business growth in this video. Discover strategies to enhance customer satisfaction and loyalty. https://lnkd.in/ehcxcdnH

The fact of who owns the customer experience in a company is always debatable between departments. But in reality, customer experience isn’t just a department’s responsibility—it’s everyone’s business. From the frontline staff to the C-suite, each touchpoint shapes how our customers perceive us. When every team member prioritizes customer satisfaction, we build loyalty, drive retention, and ultimately, fuel growth. Remember, great customer experiences start with a united company vision.