Topic 2 : "Creating memorable guest experience"
Small things make the hospitality business stand out. The hospitality sector has a double meaning, hence the smallest detail can create a huge impact on guests. These points of interest which are generally neglected can easily transform commonplace event into something extraordinary, leaving a mark in the mind of the guest perfectly.
As an example, let’s imagine that at a hotel a very clean table is arranged, a visitor’s dietary restrictions are quite taken into account or that at the top of the elevator there are always taxis. This attention to seemingly small details, being conveniently forgotten, makes a guest really feel wanted, cared about and as a result produces a positive remembrance.
Ritz Carlton, and its numerous branches around the world, is unquestionably an outstanding example of this category. They are most known for the great service they have and it is made up of personalized greetings, remembering guest preferences, and even if the reason that guest is there is taken to be noted and to be given the tailored services. Their highly-developed eye for perfection has proved to be the difference maker in the industry as they have created amazing experiences for their guests catered to their every single taste through their attention to detail.
Another demonstration of this would be noted in the restaurant industry. While the details may look simple, servers who get to the heart of these create a dining experience to remember. Knowing guest preferences, managing their experience, and providing additional unexpected friendly gestures are the examples of this. The means how table is set; the tone and timing of the chat, the way food is brought to you, and even the manner of giving the check can all accompany to the creation of an extraordinary inner life.
Finally, small things are what make the overall difference in forging the long-lasting guest experience memories. Through careful attention to these details, businesses can be positive weren’t only meet but exceed guest expectations as well, which in turn will be assured their loyalty and repeat business. It is the very peculiarity in the style of guest services that some businesses where successful and others failed to achieve in their business endeavors in the intensely competitive industry.
Sara Harrel #experiences #memorable #guesthouse #creatingmemories #memorableday #guestexperience #ritzcarlton # #HOTL752
