Downdetector’s Post

Learn how communications service providers can use Crowdsourced Service Disruption Management solutions to increase customer satisfaction and reduce churn in our latest white paper. https://ookla.d.pr/3fu57s

Recently reviewed, refreshed and now available on Broker Create – your 2024 Customer Satisfaction Survey template! Running a customer feedback survey is just one way to help evidence you’re delivering good customer outcomes for Consumer Duty. This template was one of the most downloaded in 2023, so check it out for yourself today! Using Broker Create is super simple – all you need is your Aviva Broker log-in. 👉 https://lnkd.in/d6FiKexP #MarketingSupport

Need your call center to build more trust with customers? Reducing repeat calls can drive up customer satisfaction quickly—and speech analytics is making it easier than ever to cut down on repeat calls. Read our article to learn how speech analytics tools shed light on the causes of repeat calls and lay the groundwork for higher customer satisfaction. https://hubs.ly/Q02dqJgB0

✨Success Story! Download our DVI Case Study to learn from a business like yours that embraced DVI technology and witnessed significant improvements in workflow and customer satisfaction! https://hubs.li/Q02kKDfk0

In 2024, customer satisfaction metrics are no longer just boardroom footnotes—they are required reading for CXOs. Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), and other indicators represent a continuous dialogue with customers, demonstrating that we hear, value, and act on their feedback. Embracing these metrics allows businesses to navigate the market with precision, ensuring every interaction counts towards building lasting customer loyalty. #CustomerExperience #CustomerJourney #CustomerSatisfaction #Benchmarks https://lnkd.in/ePuteutY

Is your service desk maximising its potential? A well-managed service desk is more than just IT support; it's a strategic asset driving efficiency and customer satisfaction. Discover how this often-overlooked function can significantly impact your business operations. https://lnkd.in/dSWkPWZz #servicedesk #ITSM #businesscontinuity #customercentricity

🌟 Unlock the Path to Digital Success through Exceptional Customer Experiences! Learn how prioritizing customer satisfaction is not only a winning formula, but a necessity in the evolving financial industry. Discover the strategies and insights that can elevate your bank's digital success in our blog post below. Dive into digital customer service success here: https://bit.ly/47s6Gh7 #CustomerExperience #DigitalSuccess #Core10Blog

🎉✨ Client Success Story Alert! 🌟🏆Discover how London & Quadrant skyrocketed their efficiency and customer satisfaction with Experlogix: ✅ Increased Efficiency ✅ Accelerated Document Processes ✅ Improved Customer Experience Read their success story here: https://hubs.ly/Q02sdbqS0 #DocumentAutomation #MicrosoftDynamics #ClientSuccess

Did you know? First Call Resolution (FCR) is one of the most impactful metrics for customer experience. Improving your FCR not only enhances customer satisfaction but also reduces operational costs by decreasing the need for follow-up calls. Increasing your FCR by 1% can improve customer satisfaction by up to 5%. 🚀 Discover how our quality assurance processes can maximize your FCR!✨ Are you ready..? Contact us at 📧 sme@lqms.com.do #CustomerExperience #CallCenter #LQMS #ContinuousImprovement #DisruptionThinking #CXInnovation #ProcessOptimization #DigitalTransformation #OperationalAgility

Are you struggling to measure your call center's success? 🔥 Tracking the right metrics and KPIs is essential for delivering excellent customer service, but many businesses feel overwhelmed by data. Transform your operations with clear, actionable insights that drive efficiency and enhance customer satisfaction. Discover the secrets to superior customer service by mastering essential call center metrics and KPIs 📈: https://loom.ly/ixLUMhs #SuccessPartner #SuccessFocused #SVC