Dr. Kerstin Brehm’s Post

Improving #PatientAccess means listening at scale to both issues and successes in each patient experience – be it through the calls into the contact center, chats over the web, hub interactions, email conversations, and more. With #AccessWeek24, we are confident in the hard work done by patient access professionals. As a healthcare leader, it becomes a responsibility to advocate for patients and act on issues to build a people-first community. This is expressed best by Founder & CEO Amy Brown in this article from Inc. Magazine on how local founders develop a voice for their community. Learn more about how Authenticx brings the human back into healthcare at our website.

We've been working with In Control Partnerships & with people who direct their own support, to explore how digital tech can help to create the scaffolding that will permit more people to direct their own care or support successfully. There is a need for this as Neil Crowther commented: "The national proportion of those drawing on care and support and choosing direct payments has remained consistently low over the past eight years. There are also a significant number of people who are not benefiting from self-directed support (SDS) at all". We’re therefore really excited to have been selected to go through to the second phase of The Health Foundation's Tech for Better Care programme, which will allow us to further explore and prototype a digital resource that helps people to connect with others already directing support and to develop the confidence, skills and inspiration to take full advantage of the opportunities SDS presents. Throughout the work we've been led by the understanding, experience and ideas of people who self-direct support themselves or for a family member. Together, we  explored the challenges and potential support mechanisms relating to administrative burden, communication between individuals and their support circles, and peer support and learning. One research participant told us: “There should be someone to hold your hand. Step by step and go at your own pace.” The digital platform will offer guidance and inspiration at all stages of people’s SDS journey. Members can exchange ideas via an online community of support; building relationships, offering and drawing on inspiration and creative solutions/products to maximise the autonomy and choice of self-directed support.   Matthew Skinner commented “People who direct support themselves or for someone else often feel overwhelmed and left alone to figure it out. Many people experience SDS in a limited and transactional way and those who have learned how to make the most of SDS have developed creative hacks and imaginative approaches but finding out about these examples is difficult. This funding from The Health Foundation, coupled with the insights that our co-design/user groups are sharing, will be invaluable in enabling us to develop a solution that meets user needs and genuinely transforms lives”. Many thanks to our partners Karen McCormick, Jan Blum, Julie Stansfield BCAc, Anna Severwright & all those sharing their lived experience. If you are interested in finding out more or would like to help us in the next phase of this important work, please get in touch. https://lnkd.in/eAmguaNV

So exciting to be part of this, exploring how we can use technology to recentre people's identity, will and preferences in the imagination, design and accountability mechanisms of self directed support and care and support more widely.

Recovery doesn't end with treatment; it's a continuous journey enriched by community and support. This is where our alumni management software steps in, tailored specifically for behavioral health centers. It’s more than a tool; it’s a bridge connecting alumni, fostering an environment of ongoing growth and healing. Our latest blog explores the transformative impact of integrating alumni management software in behavioral health centers. From enhancing patient retention to fostering long-term success in recovery, the benefits of a connected alumni community are profound. Are you a treatment center looking to elevate your alumni program? Dive into our blog to understand how our software can revolutionize your approach to alumni engagement. Ready for a deeper conversation? Let’s talk about how we can integrate the strength of a connected community into your services. Discover more in our blog: https://lnkd.in/eDXkCjPR Connect with us: https://lnkd.in/gun4SV6N Together with Sunwave Health, let’s build a thriving ecosystem of support and growth within the behavioral health community. #AlumniManagement #ConnectedRecovery

Cross-licensing providers at scale isn’t groundbreaking - but recognizing that mental health professionals, like this social worker, have the operational and strategic chops to successfully lead that type of project *is*. From crafting comms for cross-functional teams to engaging Finance for payment protocols, analyzing data to guide efforts, project managing, and strategizing GTM collateral, I’m equipped to handle it all. And I’m not alone. I’m both a clinician and a businesswoman, marrying both sides of the healthtech house. That cross-licensing project is just one of many I can lead. Shout out your favorite clinician-business powerhouse(s) in the comments. #therapistsintech #mentalhealthinnovation #mentalhealthtech

In March 2023, I had the opportunity to join forces with an incredible mix of individuals at the Island Health CodeHack 2023. Our goal was clear: improve healthcare. Together with patients, healthcare workers, tech experts, and students, we attempted to tackle a pressing issue—long wait times for immediate need of care in BC's emergency rooms, up to 6-8 hours. Our response to this challenge was both technical and practical. We focused on developing a prototype for a metric-based priority ranking form, aiming to streamline the triage process to ensure equitable access to emergency services, and significantly reduce wait times for patients with critical injury by prioritizing treatment based on severity and past patient conditions. The process was an intense blend of collaboration, creativity, and technical problem-solving. But beyond the technology, it was about making real, positive changes in people’s lives. I'm eager to share more about our journey and hear your thoughts. Whether you're interested in the technical side of our project, have insights to share, or simply want to discuss how we can further improve healthcare, I’d love to connect. Together, let’s take the next step in making healthcare better for everyone! #IslandHealthCodeHack2023 #HealthcareInnovation #EmergencyCare #PriorityHealth

Interested in how to evaluate the impact of your work as a 'Systems Convener'? Join the Systems Convening community of practice Zoom next week: ‘Case Clinic: How to produce an effective evaluation of a Systems Convening team (18 June, 4pm). Register: https://lnkd.in/g_whh_Jg This session will focus on helping with a challenge being brought by two organisations: producing impact evaluations of their Systems Convening teams. (The organisations are Hackney Council, and the Q Community of health and care improvers). The aim of the session is to offer help with their challenge – through participants sharing their own related experiences and stories, and giving their advice to help with this evaluation challenge (as well as discussing the advice that others give). Basically, an opportunity for us all to struggle together with the challenge of good evaluation, which needs to be both authoritative and effective for our organisations, but also authentic in the sense of understanding the real relational work done by Systems Conveners and its importance.

🏥 I've started to research more and more regarding Digital Health and HealthTech - which is why Rock Health has been an important source of information for me. The Q1 2024 Digital Health Funding Report by Rock Health provides insights into the current state of digital health investment. Here are some of the findings 👇 💰 Increase in funding, totaling $15.8 billion across 171 deals in the first quarter of 2024. Funding was down 25% YoY with a slight uptick in deal volume, which means investors are more comfortable writing smaller checks. 🛑 Emphasizes the role of "The Great Reset" in reshaping expectations and investment trends, with a focus on consolidation and diversification within the digital health space. Also - make sure to follow Halle for great healthcare content!! #healthtech #digitalhealth #thegreatreset

New Rock Health report is out! Key findings: - #digitalhealth funding in Q1 2024 is lowest Q1 since 2019 - #artificialintelligence continues its rise - more #digitalhealth companies are exiting the publicly traded market I’m curious to see how some of the overvalued companies funded in 2021 will manage investor expectations as they move forward.

Healthcare Entrepreneurship Series #2 - Engaging with Your Community When I started C-lynx, I knew success wasn't just about making money. It was about truly helping people and making a positive impact. That's why getting out into the community has been so critical. We didn't develop our remote monitoring services in a bubble. We engaged directly with patients, doctors, caregivers - anyone impacted by chronic health issues. We asked questions like: 🡆 Their struggles managing conditions like diabetes & heart disease? 🡆 The daily battles they faced in between doctor visits? 🡆 What caused them the most stress and anxiety? Getting that real-world input helped us build better solutions. We took those insights and pushed ourselves to create remote monitoring tools that directly solve those problems. Tools that reduce burnout, boost treatment adherence and just make life a little easier. The community engagement didn't stop once c-lynx was established. We continue getting feedback. We continue making improvements based on what we hear from the people using our services. Their experiences shape our roadmap. This constant dialogue builds trust too.