Dr. Kevin A. White, DM’s Post

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Company Owner at Impact Elite Consulting

LEADERS Leader-Managers and workers must effectively manage people, personnel, law suit, and business reputation RISK 24/7 realizing that everthing on a modern airplanes may be recorded. Nonetheless, this airline critical incident happened because of incompetent LEADERSHIP where a preliminary investigation was never attempted! Know that I served 30 years as a USAF Security Policem and I never saw or hear about anything like this simply because discipline and accountability are REAL in the USAF! However, training cannot alter the ‘heart and mind’, which is something people must remember and understand. Nevertheless, now the non-mentioned airline will be sued for millions, which could include the Feds and the local police department. Again, organizations must take POLICY training seriously thereby insuring every employee receives ancillary training at least quarterly via online education platforms. However, I would have never touched the ice delivered to my children by this man! PS: I personally have always been treated with dignity and respect on airlines. Maybe even nicer than others, and I normally sit in COACH. Thus, it appeared this was a planned activity! NOTE: Someome must always record these real world scenarios. **Maybe that guy was not a Broncos fan!

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