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Navigating New CMS Rules: Strategic Call Management, Enhanced Verification, and Industry Integrity The CMS’s new rules aimed at stopping unauthorized agent activities are a significant win for consumers, agents, and the insurance industry. By requiring three-way calls for policy changes, these regulations enhance trust and transparency, ensuring that consumers are fully protected. However, this added protection means longer call times, necessitating strategic call management for centers sending leads to agents. Implementing better verification measures is crucial to ensure that only those genuinely interested in new policies or agents, and who are willing to engage in these lengthy calls, are connected. While hold times may increase, these changes ultimately strengthen the integrity of the industry. They reinforce consumer confidence, helping agents build more robust, long-lasting relationships with clients. Balancing efficiency with compliance is key to thriving in this new landscape. How are you planning to adapt your strategies to these changes? Let’s connect and discuss!

Are you aware that 𝐓𝐡𝐞 𝐅𝐞𝐝𝐞𝐫𝐚𝐥 𝐌𝐨𝐭𝐨𝐫 𝐂𝐚𝐫𝐫𝐢𝐞𝐫 𝐒𝐚𝐟𝐞𝐭𝐲 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 intends to modify the CSA system? In our latest article, we cover all the information pertaining to how insurance carriers determine the cost of your insurance, and for shippers and freight brokers to see which motor carriers can be trusted with the safety of their freight. Click the link now to learn more about how 𝐌𝐂𝐀𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞 helps you see all the information you need about your motor carrier's safety, including detailed inspection reports, details on crashes, and which violations are most common for your fleet. Don't wait for your 𝐂𝐒𝐀 𝐒𝐜𝐨𝐫𝐞𝐬 to improve on their own. Read our latest article to discover how Central Analysis Bureau (CAB) by Fusable helps you fix the problem areas in your fleet today: 🔗https://hubs.li/Q02NJllk0 #CentralAnalysisBureau #CAB #CSAScores #BASICs #MCAdvantage

How is the Captive Approach to Claims Management Different? (Video) https://hubs.la/Q02mDlTc0

Free Case Study. Another value add from CHCG.

We feel your pain! Many of our clients are looking for a neutral, unbiased review of their current call center operations without the push of a vendor trying to sell them something. Does that sound like you? Check out this case study of one of our insurance clients who achieved (through our 360 Contact Center Assessment) a reduction of abandoned calls from 29% to 15%, reduction of missed calls by 54% & reduction in AHT by 30%.

Freight brokers, have you checked your policy for warranties? Unlike exclusions, warranties require you to take action—like using specific tech solutions to prevent fraud or cargo claims. If you've had issues in the past, showing your insurance company you’ve made real improvements can protect your coverage. But if you don’t follow through on these promises, your claims could be denied. Make sure your processes are aligned with what’s in your policy to avoid costly surprises. Have any questions? Ask us in the comments!

Do you have eyes on your business at all times? Can you get a clear picture of any activity at your location? A new security system not only brings peace of mind, it can also help with insurance rates. Ask your agent how a new security system could impact your pricing. And then call us to get your project scheduled! #SafetyFirst #SecuritySystem #Innovation #LasVegasContractor

Are you aware that 𝐓𝐡𝐞 𝐅𝐞𝐝𝐞𝐫𝐚𝐥 𝐌𝐨𝐭𝐨𝐫 𝐂𝐚𝐫𝐫𝐢𝐞𝐫 𝐒𝐚𝐟𝐞𝐭𝐲 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧 intends to modify the CSA system? In our latest article, we cover all the information pertaining to how insurance carriers determine the cost of your insurance, and for shippers and freight brokers to see which motor carriers can be trusted with the safety of their freight. Click the link now to learn more about how 𝐌𝐂𝐀𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞 helps you see all the information you need about your motor carrier's safety, including detailed inspection reports, details on crashes, and which violations are most common for your fleet. Don't wait for your 𝐂𝐒𝐀 𝐒𝐜𝐨𝐫𝐞𝐬 to improve on their own. Read our latest article to discover how Central Analysis Bureau (CAB) by Fusable helps you fix the problem areas in your fleet today: 🔗https://hubs.li/Q02NJj9L0 #CentralAnalysisBureau #CAB #CSAScores #BASICs #MCAdvantage

Our Commercial Strategy Manager, Chris Mallett, spoke to Insurance Times about the biggest challenges for brokers in the second half of 2024, as we face "uncertainty and instability" in the market. "Managing risk, climate change and the cyber threat are becoming real issues for clients." Chris goes on to share his advice on how to navigate these challenges. Link to the article below. Thanks to Chantal Kapani for facilitating the conversation. #insurancenews #insurancemarket #insurancebroker

Freight insurance is crucial for protecting your shipments and ensuring financial security. Assess your needs, compare providers, and get expert advice. 📦🔒 #FreightInsurance #CargoProtection #Shipping #Locada #Logistics #SupplyChain