Debbie Szumylo’s Post

Celebrate – Often! via Brad Cleveland https://lnkd.in/g4X2SVig When we take the time to acknowledge achievements, it really helps everyone see how their work fits into the bigger picture. It not only boosts morale but also reinforces that what they do matters. Plus, it builds team spirit and unity—who doesn’t enjoy a little celebration now and then? Recognizing milestones keeps people engaged and eager to push forward. And let’s be honest, saying you “don’t have time” for celebrations? That's a missed opportunity! 

To put a bow on the 2024 Customer Service Week. This post is perfect. Appreciating your team daily can really transform the workplace. Here’s why it matters: Boosts Morale: A little recognition goes a long way. When employees feel valued, they’re happier and more motivated to hit those goals. Job Satisfaction: Regular appreciation makes people feel good about their work. Happy employees stick around longer, which is a win for everyone. Team Spirit: A culture of appreciation strengthens bonds. When team members feel acknowledged, collaboration improves, and everyone works better together. Increases Productivity: Feeling appreciated often leads to employees going the extra mile. Engaged workers are more productive and committed. Positive Vibes: Acknowledge your team regularly, and you'll see a happier and more positive work environment. It just feels good. So, if you want to build a thriving workplace, make appreciation a daily habit. It’s simple but powerful,

Over and over and over. I tell myself this daily. Challenging to practice, but maybe the best advice ever. Your thoughts?

On #WorldMentalHealthDay2024, prioritize your well-being with these tips: - Practice self-care: Engage in activities you enjoy. - Connect: Reach out to friends or family. - Mindfulness: Try meditation or deep breathing. - Move: Get active with a walk or exercise. - Limit social media: Take a break from online distractions. - Seek help: Reach out to a mental health professional if needed. Your mental health matters. Take care of you.

My favorite quote, ever. A superb reminder as we celebrate National Customer Service Week. And, #LoveAndLight, #SpreadLove

I love this visual. Creating a zero-blame culture is all about making your team feel safe, valued, and supported. Here’s how you can do it: - Open Communication: Encourage everyone to share their thoughts without fear. Create a space where team members can express concerns and ideas freely. - Shift Focus from Blame to Learning: Instead of pointing fingers when things go wrong, ask, “What can we learn from this?” This mindset helps everyone grow together. - Lead by Example: Share your own mistakes and how you’ve learned from them. Vulnerability goes a long way in building trust. - Celebrate Efforts: Acknowledge not just the big wins but also the small steps and efforts. This builds a positive atmosphere and encourages everyone to keep trying. - Constructive Feedback: When giving feedback, focus on actions, not the person. Say things like, “Next time, we might try this approach,” rather than criticizing past mistakes. - Team Values: Collaboratively establish team values that support a zero-blame attitude. When everyone is on the same page, it fosters a sense of unity. - Build Connections: Don’t forget to have fun! Team-building activities or casual get-togethers can strengthen bonds and make working together more enjoyable. - Reflect and Adapt: Regularly check in as a team to see what’s working and what’s not. Be open to making changes to improve the culture. By fostering a zero-blame culture, you create an environment where trust flourishes, and your team becomes more resilient together. It's all about learning, growing, and supporting one another. #EmployeeExperience

Another great read for National Customer Service Week! Balanced Minds, Brilliant Service: 5 Courses to Empower Your Customer Care https://lnkd.in/eTgQW-QB via Myra Bryant Golden Diving into these courses goes beyond just sharpening skills. It’s all about creating an awesome vibe where we can grow professionally while feeling good about ourselves. When we support each other like this, it not only enhances our customer service but also makes our workplace a happier place to be. Plus, celebrating National Customer Service Week with engaging lunch & learns is a great way to pump up the excitement and pride in what we do as Customer Service Professionals. 

Customer Service Week 2024 from Shepard (Shep) Hyken https://lnkd.in/gcET8RH9 These ideas are fantastic! It’s so true that recognizing employees is just as important as acknowledging customers. Starting the week with a customer service vision sets a strong tone. Testimonial Tuesday is a great way to boost morale by showcasing customer feedback—it reaffirms the employees' impact. Innovation Day encourages ownership and creativity, while a food-themed Thursday brings everyone together in a fun way. Kudos Day sounds uplifting, fostering a culture of appreciation through personal compliments. I love how you stress that appreciation should happen year-round, not just during a designated week. Each of these ideas is a wonderful reminder of the value of celebrating the team that delivers service. 

Wise words from Steve Gutzler. #employeeexperience